What are Mission Vision & Core Values of CP All Company?

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What are the strategic pillars guiding CP All's success?

Mission and vision statements are crucial for any business, providing purpose and direction. They define an organization's existence and long-term goals, guiding decisions and shaping identity. CP All Public Company Limited is a leading retail and wholesale operator in Thailand, known for its extensive 7-Eleven network.

What are Mission Vision & Core Values of CP All Company?

Beyond convenience retail, CP All operates Makro, offers support services, and manufactures food products. Their mission, vision, and core values are vital for business decisions, ensuring alignment across diverse operations, and shaping their corporate identity in the competitive Thai retail landscape. Explore their strategic positioning with a detailed CP All BCG Matrix.

Key Takeaways

  • CP All's mission focuses on customer convenience through innovation and community engagement.
  • The company's vision is to broadly serve convenience, evident in its extensive store network and digital services.
  • Core values, framed as '2 Reductions, 4 Creations, 1 DNA', highlight sustainability and human capital.
  • Strong financial performance in 2024, with 987,794 million baht in revenue and 25,346 million baht net profit, supports these principles.
  • Alignment with mission, vision, and values is key for future customer loyalty, talent retention, and corporate responsibility.

Mission: What is CP All Mission Statement?

CP All's mission is 'to create customer engagement with innovative product and service and to enhance good relations with community and society.'

CP All's mission statement emphasizes customer engagement through innovative products and services, alongside fostering strong relationships with the community and society. This reflects their dedication to meeting customer demands while contributing positively to the broader community.

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Customer Focus

The mission prioritizes customer engagement by offering innovative products and services to meet evolving needs.

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Community Relations

A key aspect is enhancing good relations with the community and society, demonstrating social responsibility.

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Innovation Drive

Innovation in products and services is central to their strategy for engaging customers effectively.

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Broad Reach

Serving diverse communities through an extensive network of stores, including over 15,245 7-Eleven stores in Thailand by late 2024.

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Market Expansion

Expansion into Cambodia and Laos for 7-Eleven stores signifies their growing regional presence.

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Sustainability Efforts

Initiatives like '7 Go Green' policy underscore their commitment to environmental sustainability and societal well-being.

The CP All mission statement for stakeholders highlights their commitment to innovation and community engagement. The target customers are the general public in communities, reflecting their widespread presence. Products and services range from convenience retail to wholesale and food products. The primary market scope is Thailand, with expansion into Cambodia and Laos. This dedication to customer-centricity and social responsibility defines the CP All company purpose and objectives. For a deeper understanding of the company's journey, consider reading this Brief History of CP All.

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Vision: What is CP All Vision Statement?

CP All's vision is 'We serve convenience to all communities.'

CP All's vision statement, 'We serve convenience to all communities,' is distinctly future-oriented and aspirational. It envisions a pervasive presence where convenience is universally accessible. The scope of this vision is broad, aiming for market leadership in convenience retail across all communities in Thailand and expanding into neighboring countries like Cambodia and Laos.

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Vision for All

The CP All vision emphasizes universal access to convenience, extending beyond urban centers to encompass all communities.

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Market Leadership

CP All aims for market leadership in convenience retail, solidifying its position in Thailand and expanding regionally.

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Geographic Expansion

The company's vision includes expansion into neighboring countries, such as Cambodia and Laos, broadening its operational footprint.

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Technological Integration

Investment in technology, including O2O strategies, supports the vision by enhancing convenience through digital platforms.

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Customer Focus

The core of the vision is to meet evolving consumer behaviors and provide convenience that adapts to modern lifestyles.

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Sustainable Growth

The vision is underpinned by consistent growth, ensuring long-term sustainability and continued market presence.

This vision appears realistic yet aspirational given the company's current trajectory and dominant market position. As of the end of 2024, CP All operated 15,245 7-Eleven stores nationwide in Thailand, showcasing their robust network and ongoing expansion. The company's continued investment in technology and innovation, such as their O2O (online-to-offline) strategy with 7-Delivery and All Online services contributing approximately 11% of total sales in Q3 2024, further supports their ambition to enhance convenience for all, adapting to evolving consumer behaviors. This vision aligns with their consistent growth, with total revenues reaching 987,794 million baht in 2024, an increase of 7.2% year-on-year. For more insights into their strategic direction, consider reading about the Growth Strategy of CP All. These elements are central to understanding CP All mission vision values and the company's overall business philosophy.

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Values: What is CP All Core Values Statement?

CP All's core values are integral to its strategic framework, particularly the '2 Reductions, 4 Creations, 1 DNA' approach for sustainability in 2024-2025. These values are not merely statements but are deeply embedded in the company's operations and corporate culture, guiding its interactions with employees, customers, and communities.

The company's core values revolve around fostering happy employees to ensure customer satisfaction, minimizing environmental impact through reduced plastic usage and energy consumption, creating opportunities for people and communities, and upholding a strong ethical foundation of doing good.

Icon Employee Well-being and Customer Satisfaction

CP All's corporate philosophy, 'Through happy employees, we desire to see smiles from customers,' emphasizes that employee well-being is crucial for customer satisfaction. This is supported by extensive employee development programs and a competitive remuneration system, ensuring a positive work environment.

Icon Environmental Stewardship: The '2 Reductions' Strategy

The '2 Reductions' strategy focuses on minimizing plastic bag usage and energy consumption. Initiatives like the '7 Go Green' policy promote circular economy principles, while efforts to increase electricity efficiency and install solar rooftops demonstrate a commitment to environmental responsibility.

Icon Social Responsibility: The '4 Creations' Strategy

The '4 Creations' strategy highlights CP All's social responsibility by aiming to create capable people, jobs, careers, and strong communities. By 2025, the company plans to provide over 37,000 scholarships totaling more than 1,181 million baht to Panyapiwat Institute of Management, and in 2024, it employed over 204,701 people, including vulnerable groups.

Icon Ethical Conduct: The '1 DNA' Strategy

The '1 DNA' strategy, '24-Hour Goodness DNA,' fosters a consciousness of doing good, emphasizing good governance, ethics, and anti-corruption. This commitment is evident in initiatives promoting diversity and inclusion, ensuring transparency and fairness to all stakeholders.

These CP All core values are fundamental to its corporate culture and business philosophy, shaping its strategic decisions and impact on society. To understand how these values influence the company's market approach, explore the Target Market of CP All.

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How Mission & Vision Influence CP All Business?

A company's mission and vision statements are foundational, shaping its strategic direction and influencing every decision made. They provide a clear purpose and a desired future state, guiding resource allocation and operational priorities.

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CP All's Guiding Principles: Mission, Vision, and Core Values

CP All's strategic decisions are deeply intertwined with its mission and vision, driving its expansion and product innovation.

  • The vision 'We serve convenience to all communities' fuels aggressive store expansion.
  • The mission 'To create customer engagement with innovative product and service and to enhance good relations with community and society' guides product development.
  • Market expansion is a direct result of their vision to serve convenience broadly.
  • Partnerships and acquisitions are strategically aligned with long-term growth objectives.
  • Financial performance in 2024, with total revenues reaching 987,794 million baht, reflects effective strategy execution.
  • Commitment to ESG principles shapes both operations and long-term planning.
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Vision: Serving Convenience Universally

CP All's vision to serve convenience to all communities directly translates into its ambitious store rollout plans. In 2024, the company targeted the opening of around 700 new 7-Eleven stores within Thailand, supported by an investment of up to 4 billion baht. This expansion also extends to international markets like Cambodia and Laos, reinforcing their commitment to widespread accessibility.

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Mission: Customer Engagement and Societal Relations

The mission statement emphasizes creating customer engagement through innovative products and services, alongside fostering good community and societal relations. This is evident in their product strategy, where high-margin food items constituted 75.9% of 7-Eleven convenience store sales in the first nine months of 2024, an increase from 75.1% in the same period of 2023. This focus on food innovation enhances customer value and engagement.

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Strategic Influence on Market Expansion

CP All's vision and mission directly influence its market expansion strategies. By the end of 2024, the company had established 112 7-Eleven stores in Cambodia and 10 in Laos. This geographic diversification is a key component of their strategy to extend convenience to a wider array of communities.

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Partnerships and Synergy for Growth

Strategic partnerships and acquisitions, such as the amalgamation of CP Axtra Plc and Ek-Chai Distribution System Co., Ltd., are undertaken to achieve business synergy and enhance operational flexibility. These moves are critical for supporting diverse retail formats and ensuring long-term sustainable growth, aligning with their overarching objectives.

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Financial Performance and Strategic Alignment

CP All's financial results demonstrate the effectiveness of strategies guided by its mission and vision. In Q3 2024, core earnings rose by 52% year-on-year to 6.2 billion baht, driven by revenue growth and improved gross profit margins. Total revenues for 2024 reached 987,794 million baht, a 7.2% increase year-on-year, with a net profit of 25,346 million baht.

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Commitment to Sustainability and ESG

The company's commitment to Environmental, Social, and Governance (ESG) principles, articulated through its '2 Reductions, 4 Creations, 1 DNA' framework for 2024-2025, also influences its strategic planning. Goals include achieving carbon neutrality by 2030 and net-zero greenhouse gas emissions by 2050, reflecting a long-term vision integrated with operational practices.

CP All's mission and vision statements are critical drivers of its strategic decisions, from store expansion to product innovation and sustainability goals. Understanding these principles provides insight into the company's operational framework and future trajectory. Explore core improvements to the company's mission and vision in the next chapter.

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What Are Mission & Vision Improvements?

Refining the company's mission and vision can enhance its strategic clarity and market positioning. By integrating digital leadership and broader geographical aspirations, the company can better reflect its forward-thinking approach and growth ambitions.

Icon Integrate Digital Transformation into Core Statements

Explicitly incorporating digital transformation efforts into the mission or vision can reinforce the company's commitment to an integrated physical and digital ecosystem. This aligns with the growing importance of e-commerce, especially as digital services already contribute approximately 11% of total sales.

Icon Articulate Broader Geographical Ambitions

Stating a clearer ambition for regional or global leadership, particularly in Southeast Asia, can elevate long-term strategic goals. This reflects their ongoing expansion into markets like Cambodia and Laos.

Icon Emphasize Emerging Technology Adoption

Adapting mission and vision statements to address emerging technologies like AI and IoT signals a commitment to leveraging advancements for enhanced customer experience and operational efficiency.

Icon Highlight Sustainability Leadership

Explicitly highlighting leadership in sustainable retail, beyond internal policies, can resonate with evolving consumer and investor expectations regarding ESG. Their commitment to carbon neutrality by 2030 and net-zero GHG emissions by 2050 provides a strong foundation for this.

The company's mission is to be the leading retailer of consumer products and services, providing convenience and quality to customers. Its vision is to become a leading integrated retail and wholesale business operator in Asia. The core values emphasize a customer-centric approach, integrity, and continuous improvement. Understanding the Competitors Landscape of CP All can provide further context for these guiding principles.

The CP All company values are deeply ingrained in its operational philosophy, driving its business strategy and employee engagement. The CP All mission statement for stakeholders aims to create shared value and sustainable growth. The CP All company purpose and objectives are geared towards meeting diverse consumer needs across various channels.

For employees, the CP All mission vision and values for employees serve as a compass, guiding their daily actions and professional development. The CP All core values in practice are evident in their commitment to service excellence and ethical conduct. The CP All company culture and values foster an environment of teamwork and innovation.

A thorough CP All mission vision and values analysis reveals a consistent focus on customer satisfaction and operational efficiency. The CP All company mission vision and values overview demonstrates a clear strategic direction for future growth. The CP All mission statement and its impact are significant in shaping customer loyalty and market perception.

The CP All vision and mission statement comparison with industry peers highlights its competitive positioning. The CP All core values and leadership are instrumental in translating the company's strategic objectives into tangible results. The CP All mission statement for stakeholders underscores its commitment to responsible business practices.


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