Eni Business Model Canvas

Eni actively cultivates relationships with a variety of financial and investment partners to secure the necessary capital for its strategic initiatives. These partnerships are crucial for funding expansion, especially in high-growth areas like renewable energy and sustainable mobility.

Key financial backers include major investment funds that recognize the potential in Eni's transition strategy. For instance, in 2023, Eni announced a significant partnership with KKR for its CCUS (Carbon Capture, Utilization, and Storage) business, aiming to accelerate decarbonization efforts.

• Attracting Capital: Eni collaborates with financial institutions and investment funds to raise capital for its diverse business segments.
• Renewable Energy Focus: Partnerships are vital for accelerating growth in its renewable energy subsidiary, Plenitude.
• Sustainable Mobility Investment: Capital is also sought for the expansion of its sustainable mobility business, Enilive.
• CCUS Initiatives: Strategic investments from entities like Ares and KKR support Eni's commitment to Carbon Capture, Utilization, and Storage projects.

Eni actively engages local communities, NGOs, and suppliers across its operational areas to secure its social license to operate and drive sustainable development. This commitment fosters shared value, evidenced by initiatives focused on local content development and job creation. For instance, in 2023, Eni's operations in Mozambique contributed to significant local employment, with over 90% of its workforce being Mozambican nationals, and a substantial portion of its procurement from local suppliers.

These partnerships are crucial for promoting economic growth and social well-being in host regions. Eni's approach emphasizes creating lasting positive impacts through tailored social programs and investments in education and health. The company's dedication to local content development aims to build capacity and ensure that economic benefits are widely distributed, strengthening community ties and ensuring operational continuity.

• Local Content: Prioritizing the use of local goods and services to stimulate regional economies.
• Job Creation: Implementing training programs to enhance local employability and create sustainable employment opportunities.
• Social Programs: Investing in community development projects, including education, healthcare, and environmental protection initiatives.
• Supplier Development: Supporting local businesses to improve their capabilities and integrate them into Eni's value chain.

Eni's human capital and expertise are foundational to its business model, encompassing a vast pool of geologists, engineers, researchers, and management professionals. This intellectual capital is critical for navigating the complexities of energy exploration and production, driving innovation in areas like decarbonization technologies, and ensuring efficient operations across its diverse portfolio.

The company's investment in its workforce is evident in its commitment to continuous learning and development, fostering a culture of expertise that directly translates into tangible business outcomes. For instance, Eni's R&D spending in 2023 reached €1.3 billion, a significant portion of which is allocated to developing the skills and knowledge of its employees in areas such as sustainable energy solutions and digital transformation.

• Skilled Workforce: Eni employs over 29,000 individuals globally, with a substantial percentage holding advanced degrees in technical and scientific fields.
• Innovation Driver: Expertise in areas like reservoir engineering and renewable energy technology directly contributes to Eni's success in discovering new reserves and developing low-carbon projects.
• Operational Excellence: Experienced engineers and operational staff are key to maintaining high safety standards and efficiency in complex upstream and downstream activities.
• Strategic Management: The management team's deep industry knowledge guides strategic decisions, including mergers, acquisitions, and the transition towards a more sustainable energy future.

Eni's proprietary technologies are a cornerstone of its operations, particularly in exploration and production, where advanced seismic imaging and drilling techniques enhance resource discovery and extraction efficiency. In 2024, the company continued to invest in these areas, aiming to optimize recovery rates from existing fields and identify new reserves with greater precision.

The company's commitment to enhanced oil recovery (EOR) methods, coupled with its growing expertise in carbon capture, utilization, and storage (CCUS) technologies, positions Eni at the forefront of sustainable energy solutions. These innovations are crucial for reducing the environmental impact of its hydrocarbon operations while building a foundation for future low-carbon energy production.

Eni's strategic investment in high-performance computing (HPC) is a significant intellectual resource, enabling complex data analysis for reservoir modeling, climate science, and the development of new materials for renewable energy. This computational power underpins its ability to innovate across its diverse business segments.

Furthermore, Eni's innovative satellite business model, which leverages satellite data for environmental monitoring, asset integrity, and operational optimization, represents a unique intellectual property. This data-driven approach enhances efficiency and safety across its global operations.

• Proprietary Exploration & Production Technologies: Eni utilizes advanced seismic processing and drilling technologies to improve resource discovery and extraction success rates.
• Enhanced Oil Recovery (EOR) & CCUS Expertise: The company's proprietary EOR techniques and growing capabilities in carbon capture are key to maximizing production from mature fields and addressing emissions.
• High-Performance Computing (HPC) Capabilities: Eni's significant investment in HPC infrastructure supports complex data analysis for R&D, climate modeling, and operational efficiency.
• Innovative Satellite Business Model: The use of satellite data for monitoring, asset management, and operational optimization is a distinct intellectual asset.

Eni prioritizes customer engagement through a multi-channel approach, encompassing call centers, online portals, and physical service locations. This strategy aims to provide prompt and effective support for a diverse customer base, including individuals and businesses.

In 2024, Eni continued to invest in enhancing its customer service infrastructure. For instance, the company reported a significant increase in digital self-service options, with over 60% of customer inquiries being resolved through online channels by the end of the year. This digital shift also contributed to reduced wait times for those opting for phone support.

The company's commitment to customer satisfaction is reflected in its ongoing efforts to streamline issue resolution and provide personalized assistance. This focus ensures that Eni remains a reliable energy partner.

• Multi-channel Support: Eni offers customer service via phone, online chat, email, and physical service centers.
• Digital First Approach: Emphasis on digital platforms for self-service and inquiry resolution, with over 60% of queries handled online in 2024.
• Responsiveness: Continuous efforts to minimize response times and improve the efficiency of issue resolution.
• Customer Satisfaction: Ongoing initiatives to enhance the overall customer experience and build lasting relationships.

Eni actively cultivates partnerships to co-create and deliver sustainable energy solutions, thereby enriching customer value and driving the energy transition. For instance, collaborations on electric vehicle (EV) charging infrastructure or energy efficiency programs broaden Eni's service portfolio. These alliances are crucial for expanding market reach and offering integrated, eco-friendly solutions.

These strategic alliances allow Eni to leverage complementary expertise and resources, accelerating the development and deployment of innovative sustainable offerings. By working with other companies, Eni can more effectively address complex challenges in the energy sector and meet evolving customer demands for greener alternatives.

• EV Charging Network Expansion: Eni's partnership with various entities aims to significantly expand its EV charging network. In 2024, the company continued its rollout, targeting a substantial increase in charging points across key European markets.
• Energy Efficiency Services: Collaborations focus on providing comprehensive energy efficiency solutions for residential and commercial clients, helping them reduce consumption and costs.
• Renewable Energy Integration: Partnerships are key to integrating renewable energy sources into existing infrastructure, offering customers cleaner energy options.
• Circular Economy Initiatives: Eni is forging relationships to advance circular economy principles within its operations and product offerings, promoting resource efficiency and waste reduction.

Mobility Consumers represent a crucial customer segment for Eni, encompassing both individual drivers and commercial fleets. These users rely on Eni's extensive network of service stations for a variety of energy needs, from traditional gasoline and diesel to increasingly important biofuels and electric vehicle charging solutions. Enilive, Eni's brand focused on evolving mobility, is actively addressing the changing demands within this segment.

In 2024, Eni continued to expand its electric charging infrastructure. By the end of 2023, Eni had over 7,000 charging points installed across its Italian network, with significant expansion plans for 2024 and beyond. This growth directly supports the mobility consumers transitioning to electric vehicles, a trend showing robust year-over-year increases in new registrations across Europe.

The segment's needs are diverse, reflecting the broader shifts in transportation technology and consumer preferences. Eni's strategy aims to provide a comprehensive offering that caters to these evolving requirements.

• Individual Drivers: Seeking convenient and reliable refueling and charging options for personal vehicles.
• Commercial Fleets: Requiring efficient and cost-effective energy solutions for business operations, including a growing demand for sustainable fuel alternatives and fleet management services.
• EV Adopters: Customers increasingly prioritizing electric mobility, necessitating a robust and accessible charging network.
• Biofuel Users: Consumers and businesses looking for lower-emission fuel options, such as those derived from renewable sources.

Eni collaborates closely with national governments and state-owned energy companies, especially in regions where it operates exploration and production ventures. These partnerships are crucial for securing access to natural resources and ensuring long-term energy supply agreements. For instance, in 2024, Eni continued its strategic engagement in countries like Egypt and Mozambique, where government relations are paramount for project development and operational stability.

These relationships are inherently strategic and designed for the long haul, focusing on mutual benefits like economic development and energy security for the host nations. Eni's commitment to these partnerships is often reflected in substantial long-term investments and a focus on local content development. The company's 2024 operational reports highlighted ongoing dialogue with national oil companies regarding production targets and infrastructure development, underscoring the enduring importance of these governmental ties.

• Resource Development: Governments grant Eni licenses and concessions for exploration and production, enabling access to vital energy reserves.
• Energy Security: These partnerships contribute to the energy security of both Eni's operational countries and its primary markets through stable supply chains.
• Long-Term Supply Agreements: Eni secures predictable revenue streams and operational continuity via agreements that often span decades.
• Strategic Alignment: Collaboration ensures Eni's business objectives align with national energy policies and economic development goals.

Eni generates revenue by selling electricity produced from both its renewable energy sources and its gas-fired power plants. This dual approach allows for flexibility and a consistent revenue stream, leveraging established infrastructure while expanding into cleaner energy.

The company's renewable arm, Plenitude, is a significant contributor to this revenue. As of the first quarter of 2024, Eni reported a substantial increase in installed renewable capacity. Specifically, Eni's total installed capacity reached 23.4 GW by the end of 2023, with renewables accounting for approximately 2.5 GW of this total. This growth in renewable capacity is a direct driver for increased electricity sales from these cleaner sources.

• Electricity Sales: Eni sells electricity generated from both renewable sources (via Plenitude) and gas-fired power plants.
• Renewable Growth Impact: The expansion of Eni's renewable energy capacity, which reached around 2.5 GW by the end of 2023, directly boosts revenue from cleaner electricity generation.
• Overall Capacity: Eni's total installed generation capacity stood at 23.4 GW at the close of 2023, highlighting its significant presence in the energy market.

Revenue in this area comes from selling advanced biofuels and offering services for greener transportation, such as electric vehicle charging. Eni is actively increasing its biorefining capabilities, which is projected to drive significant growth in this revenue stream.

For instance, Eni's Versalis segment, a key player in chemicals and biofuels, reported strong performance. While specific 2024 revenue figures for biofuels and sustainable mobility services are still emerging, the company's strategic investments in this sector highlight its future potential. Eni aims to become a leader in the energy transition, with biofuels and circular economy initiatives forming a core part of its strategy.

• Biofuel Sales: Revenue generated from the sale of advanced biofuels produced at Eni's biorefineries.
• Sustainable Mobility Services: Income from services like electric vehicle charging infrastructure and related offerings.
• Capacity Expansion: Growth is fueled by Eni's ongoing investments to increase its biorefining capacity and expand its sustainable mobility network.
• Market Growth: This segment is positioned to benefit from the increasing global demand for sustainable energy solutions and decarbonization efforts.