Aena Business Model Canvas

Aena’s ground handling and logistics partners are crucial for day-to-day airport functioning, managing everything from baggage to cargo. In 2024, Aena continued to emphasize sustainability in its partnerships, with new handling licenses often requiring an increased commitment to electric and eco-friendly fleets. This strategic shift aims to enhance both environmental performance and operational efficiency across its network.

Aena's key partnerships extend to technology and service providers, crucial for modernizing airport operations and enhancing the passenger experience. These collaborations often focus on digital transformation initiatives, such as advanced passenger processing systems, data analytics platforms for operational efficiency, and innovative retail technologies. In 2024, Aena continued to invest in these areas, aiming to streamline passenger journeys and improve data-driven decision-making. For example, the implementation of new biometric screening technologies at several Spanish airports in 2024 aimed to reduce wait times and improve security.

Commercial Management and Development at Aena is all about boosting income from shops, restaurants, and advertising. They actively seek out new businesses to operate these spaces through competitive bidding, aiming to create diverse and appealing offerings for travelers.

In 2024, Aena continued to refine its commercial strategy, focusing on enhancing the passenger experience while driving revenue growth. This involved optimizing the mix of retail, food and beverage, and services, with a particular emphasis on premium brands and local specialties.

Aena's commitment to commercial development is evident in its ongoing tender processes for concession agreements. These tenders are designed to attract innovative operators and ensure a dynamic retail environment, contributing significantly to the company's overall financial performance.

Aena's key activities revolve around the comprehensive management and operation of airports, ensuring seamless air traffic control and passenger experiences. This includes providing essential air navigation services, such as air traffic control and advanced communication systems, to maintain safety and efficiency. Furthermore, Aena actively engages in commercial management and development, optimizing retail, food, and advertising revenue streams by attracting diverse businesses. The company also prioritizes infrastructure development and upgrades, investing significantly to enhance capacity and modernize facilities, along with strategic real estate development to create valuable commercial assets around its airports.

Aena's strategic land holdings are a crucial asset, offering substantial potential for real estate development around its airports. This land bank is earmarked for projects designed to boost commercial revenue and diversify the company's income streams beyond traditional airport operations.

As of the end of 2023, Aena managed approximately 16,000 hectares of land across its network, with a significant portion designated for commercial development. This extensive portfolio provides a solid foundation for future growth, enabling the company to capitalize on the inherent value of its airport locations.

Aena's key resources are its extensive airport network, skilled workforce, strategic land holdings, advanced technology, and strong financial capital. The company's 46 Spanish airports and international holdings, like those in the UK and Brazil, are foundational. In 2023, Aena's Spanish airports alone served over 243 million passengers, showcasing the network's immense capacity. This infrastructure is supported by a dedicated team, with investments in 2024 focusing on digital transformation and sustainability, ensuring operational excellence and innovation.

Aena is dedicated to crafting a superior passenger journey, evident in its investments in contemporary airport infrastructure and a wide array of retail and dining options. This focus aims to transform travel time into an enjoyable part of the overall experience.

The company further elevates passenger satisfaction through specialized services, including exclusive VIP lounges and essential mobility assistance for those needing extra support. These offerings underscore Aena's commitment to catering to diverse passenger needs.

In 2024, Aena continued to enhance its commercial spaces, with airport retail sales showing a strong recovery, contributing significantly to the company's revenue streams. For instance, passenger traffic across Aena's Spanish airports reached over 275 million in 2023, a figure expected to grow, driving demand for these enhanced passenger services.

Aena offers businesses unparalleled access to a massive, diverse customer base, driving significant commercial opportunities. In 2023, Aena's Spanish airports welcomed over 283 million passengers, a figure that continued to grow in early 2024, presenting a consistently high-traffic environment for retailers and service providers.

The company's commitment to enhancing the passenger experience translates into increased dwell time and spending potential for businesses. With a focus on modern infrastructure and a wide range of amenities, Aena airports in 2023 saw retail revenue per passenger reach €8.80, demonstrating the lucrative nature of these prime commercial locations.

Aena actively fosters strategic partnerships, providing businesses with not only prime locations but also supportive infrastructure and marketing collaborations. This creates a synergistic environment where businesses can thrive by tapping into the captive audience and leveraging Aena's extensive network and brand recognition.

Aena cultivates strong relationships with its diverse commercial tenants, which include a wide array of retailers and food and beverage operators. This is achieved through meticulously structured contractual agreements that clearly define terms and expectations. In 2024, Aena continued to refine these contracts, aiming for mutual benefit and long-term partnerships.

To ensure tenant success and optimize commercial revenue, Aena actively monitors tenant performance. This involves analyzing sales data and operational efficiency, allowing for targeted support and strategic guidance. For instance, Aena's focus on data-driven insights helps identify areas where tenants can improve, ultimately boosting their profitability and contributing to Aena's overall commercial income.

Beyond contractual obligations, Aena provides comprehensive support to its commercial tenants. This can range from operational assistance and marketing initiatives to facilitating access to valuable airport data. By fostering a collaborative environment, Aena empowers tenants to thrive, which is crucial for maximizing the commercial appeal and revenue generation of its airport facilities.

Aena fosters passenger loyalty through a consistently high-quality airport experience, focusing on efficient services and clear communication. By investing in facility upgrades and operational improvements, Aena aims to ensure passenger satisfaction and encourage repeat business.

Aena leverages its official website and dedicated mobile applications as key direct online platforms. These channels serve as primary touchpoints for customers, offering comprehensive flight status updates, airport information, and a gateway to various services.

Through these digital avenues, Aena facilitates direct customer engagement, enabling bookings for services such as parking reservations and access to VIP lounges. In 2023, Aena's digital channels saw significant traffic, with millions of users accessing information and services, underscoring their importance in the customer journey.

Aena's channels extend beyond physical presence to include strategic partnerships and digital engagement. Airlines act as vital conduits, embedding Aena's services within their booking processes, thereby reaching millions of travelers directly. In 2023, Aena's network facilitated the travel of approximately 284.7 million passengers, underscoring the reach of these airline collaborations.

Commercial tenants and concessionaires are businesses operating retail stores, food and beverage outlets, car rental services, and other commercial activities within Aena's airport facilities. These entities are crucial for generating non-aviation revenue, contributing significantly to Aena's overall financial performance.

In 2024, Aena's commercial activities, including retail and food services, are expected to continue their strong recovery, building on the rebound seen in 2023. For instance, in the first half of 2024, Aena reported a 13.3% increase in commercial revenue compared to the same period in 2023, reaching €770.2 million.

Aena's customer segments are diverse, encompassing airlines, individual passengers, commercial tenants, logistics firms, and service providers. Each group relies on Aena's infrastructure and services for their specific operational or travel needs. The company's ability to cater to these varied segments is fundamental to its business model and revenue generation.

Individual passengers represent a massive user base, driving demand for air travel and airport services. Commercial tenants and concessionaires are vital for Aena's non-aviation revenue, with retail and food services showing strong growth. In the first half of 2024, commercial revenue increased by 13.3% year-on-year, reaching €770.2 million.

Airlines are core customers, paying fees for operations and passenger services, with Aena airports serving over 280 million passengers in 2024. Logistics companies utilize airport facilities for cargo handling and distribution, a segment that continues to be a significant revenue driver.

Aena's commitment to security and safety necessitates significant ongoing expenditure. In 2023, Aena invested €221 million in security and safety measures across its network, a 7% increase from the previous year, reflecting a strategic priority to maintain the highest operational standards.

These investments are crucial for compliance with stringent aviation security regulations set by bodies like EASA and national authorities, ensuring passenger and staff well-being. This includes advanced screening technologies, robust cybersecurity defenses, and continuous training for security personnel, all vital components of Aena's operational cost structure.

Aena's cost structure is heavily influenced by operational necessities, including utilities like electricity, and the continuous maintenance of its extensive airport infrastructure. In 2024, Aena's focus on energy efficiency aimed to mitigate rising utility costs across its network.

Staffing costs are a significant component, reflecting the large workforce required for airport operations and air navigation services. In 2023, personnel expenses reached €1,779.6 million, underscoring the substantial investment in human capital.

Security and safety measures represent another critical expenditure, with €221 million invested in 2023, a 7% increase year-on-year, to ensure compliance with stringent aviation regulations and passenger well-being.

Aena generates revenue through the development and commercial exploitation of airport-adjacent land and properties. This includes leasing space for logistics hubs, hotels, and office buildings, capitalizing on the high foot traffic and connectivity airports offer.

In 2024, Aena saw a significant uptick in its real estate services segment, with revenues climbing by 11%. This growth highlights the increasing value and demand for strategically located commercial spaces within the airport ecosystem.

Aena's revenue streams are diversified, encompassing aeronautical charges, commercial activities, real estate development, air navigation services, and international operations.

In 2024, commercial revenues were a significant contributor, reaching €1,780 million, an increase of 14.7% year-on-year, demonstrating strong passenger spending. Real estate services also saw growth, with revenues up 11% in 2024, underscoring the value of airport-adjacent land.

Aena's international segment contributed €168.3 million in the first quarter of 2025, reflecting income from operations like London Luton Airport and dividends from investments in Mexico, Jamaica, and Colombia.