Fidelity National Information (FIS) Business Model Canvas

FIS collaborates with system integrators and consulting firms to tailor its sophisticated financial technology solutions to the unique needs of various clients. These partnerships are crucial for navigating complex client environments and ensuring seamless integration of FIS's offerings. For instance, in 2024, FIS continued to leverage these relationships to expand its footprint in emerging markets by providing specialized implementation services.

These strategic alliances enhance FIS's ability to deliver value by offering deep implementation expertise, thereby accelerating client adoption of FIS technologies. This collaborative approach also allows FIS to tap into specialized knowledge, such as advanced fraud management or intricate data analytics capabilities, provided by these partners. In 2023, a significant portion of FIS's large-scale project implementations were facilitated through these integration partners, underscoring their importance to revenue realization and client satisfaction.

Key benefits of these partnerships include:

• Extended Market Reach: System integrators and consultants help FIS access new client segments and geographies.
• Implementation Expertise: They provide specialized skills for customizing and deploying FIS's complex platforms.
• Enhanced Solution Value: Partnerships in areas like fraud prevention and data analytics add deeper functionality for clients.
• Successful Deployment: These collaborations ensure smooth adoption and optimal utilization of FIS technologies.

Fidelity National Information Services (FIS) actively engages with key industry associations and regulatory bodies to navigate the complex financial technology landscape. This engagement is crucial for staying ahead of evolving compliance requirements, understanding industry standards, and anticipating emerging trends in financial services. For instance, FIS's participation in groups like the Financial Services Forum and the Securities Industry and Financial Markets Association (SIFMA) allows them to contribute to discussions that shape the future of fintech and ensure their solutions meet stringent security and governance protocols.

These partnerships are vital for maintaining FIS's position as a leader in the industry. By collaborating with these organizations, FIS gains insights into upcoming regulatory changes and can proactively adapt its offerings. This proactive approach ensures that FIS remains compliant and competitive, offering solutions that align with the highest industry best practices. For example, in 2024, FIS continued its commitment to influencing regulatory frameworks around open banking and data privacy, areas critical to its service delivery.

• Industry Alignment: FIS collaborates with associations to ensure its technology solutions meet current and future industry standards.
• Regulatory Compliance: Direct engagement with regulatory bodies helps FIS stay informed and compliant with evolving financial regulations globally.
• Thought Leadership: Participation in industry forums allows FIS to contribute to discussions shaping the direction of financial technology and best practices.
• Risk Mitigation: Understanding regulatory expectations through these partnerships helps FIS proactively manage compliance risks.

FIS leverages decades of experience, establishing a formidable brand reputation as a trusted global leader in financial technology. This deep industry presence translates into robust, long-standing relationships with thousands of financial institutions and businesses worldwide.

These established client connections are a critical resource, cultivating significant trust and driving predictable, recurring revenue streams. The company's consistent performance and reliability have cemented its position, making its brand a significant asset.

• Brand Strength: Recognized as a top-tier global fintech provider, enhancing market access and customer acquisition.
• Client Loyalty: Deeply entrenched relationships with thousands of financial institutions foster high retention rates and cross-selling opportunities.
• Reputational Capital: Decades of reliable service and innovation build immense goodwill, a crucial differentiator in a competitive market.
• Revenue Stability: Strong client relationships directly contribute to predictable and recurring revenue, underpinning financial stability.

Fidelity National Information Services (FIS) leverages substantial financial capital to fuel its innovation and growth. This robust financial standing allows FIS to invest heavily in research and development, driving the creation of cutting-edge financial technologies. For instance, in 2024, FIS demonstrated its commitment to shareholder value and financial flexibility by repurchasing $4.0 billion of its shares, with plans to continue this strategy by repurchasing approximately $1.2 billion in 2025.

This financial capacity is critical for FIS to pursue strategic acquisitions that enhance its market position and expand its global reach. The ability to deploy capital effectively ensures FIS remains at the forefront of the financial services technology sector, adapting to evolving market demands and technological advancements.

• Access to significant financial capital: Enables substantial R&D, strategic acquisitions, and global expansion.
• Investment in next-generation technologies: Maintains FIS's leadership in a competitive landscape.
• Shareholder returns: Demonstrated by $4.0 billion in share repurchases in 2024 and a planned $1.2 billion in 2025.
• Financial strength: Underpins the company's capacity to adapt and grow in the dynamic fintech industry.

FIS actively cultivates customer relationships through participation in key industry events. These gatherings, including conferences and targeted webinars, serve as vital touchpoints for knowledge sharing and community building within the financial technology sector. By presenting insights and discussing advancements, FIS reinforces its standing as an influential voice in the industry.

The company's commitment to thought leadership extends to hosting proprietary events like Innovation Days. These showcase novel technologies and foster direct engagement with clients, highlighting FIS's forward-thinking approach. For instance, in 2024, FIS continued its tradition of hosting such events, demonstrating its ongoing dedication to innovation and client education.

• Industry Conferences: FIS leverages major financial technology conferences to connect with its customer base, share expertise, and gain market intelligence.
• Webinars and Online Content: Regular webinars and a robust library of thought leadership content keep customers informed about emerging trends and FIS solutions.
• Innovation Days: These exclusive events provide a platform for FIS to unveil cutting-edge technologies and engage in in-depth discussions with clients about future possibilities.
• Community Building: By facilitating dialogue and knowledge exchange, FIS aims to create a stronger, more informed community around financial technology.

Fidelity National Information Services (FIS) prioritizes empowering its clients through robust training and educational initiatives. This focus is crucial for ensuring clients can fully leverage FIS's sophisticated technological offerings.

By providing comprehensive resources, FIS helps clients navigate their complex platforms and stay informed about emerging features and industry shifts. This proactive approach ensures clients maximize the return on their investment in FIS solutions, fostering deeper engagement and satisfaction.

In 2024, FIS continued to invest in its client education programs, offering a mix of online modules, in-person workshops, and dedicated support channels. These efforts are designed to drive user adoption and enhance the overall client experience with FIS products.

• Enhanced User Adoption: Training directly correlates with increased utilization of FIS platforms.
• Client Satisfaction: Educated clients report higher satisfaction levels with technology investments.
• Productivity Gains: Access to knowledge resources allows clients to operate more efficiently.
• Industry Insight: Educational content keeps clients abreast of evolving financial technology trends.

FIS actively cultivates relationships with fintech startups and developers, recognizing their pivotal role in shaping the future of financial services. Through initiatives like accelerator programs and the provision of open API platforms, FIS furnishes these innovators with essential infrastructure and expert guidance, enabling them to create cutting-edge financial solutions. This strategic engagement not only fosters a vibrant ecosystem but also positions FIS for future collaborations and significant market growth.

The FIS Fintech Hangout Series serves as a key platform for promoting and connecting nascent fintech companies, underscoring FIS's commitment to nurturing emerging talent. In 2024, the fintech sector continued its rapid expansion, with venture capital investment remaining a critical driver. For instance, global fintech funding reached hundreds of billions of dollars in recent years, highlighting the immense potential within this space.

• Ecosystem Engagement: FIS partners with emerging fintechs via accelerators and open APIs, offering infrastructure and expertise.
• Future Growth Driver: This segment is crucial for identifying future partnerships and expanding FIS's market reach.
• Community Building: The FIS Fintech Hangout Series actively promotes and connects fintech startups, fostering innovation.
• Market Relevance: In 2024, the fintech industry's robust growth, fueled by substantial venture capital, underscores the strategic importance of engaging with startups.

Wealth and Retirement Management Firms are a crucial customer segment for FIS. These specialized entities focus on providing advisory services, managing retirement plans, and offering investment platforms to a broad client base. FIS equips them with the essential technology to streamline operations, from client onboarding to complex record-keeping and stringent regulatory compliance.

FIS’s solutions empower these firms to enhance their client service offerings. They gain access to robust investment management platforms and sophisticated financial planning tools. This allows them to effectively manage and grow client assets, ensuring personalized strategies and clear progress tracking. For instance, in 2024, the global wealth management market was projected to reach over $90 trillion in assets under management, highlighting the significant demand for efficient technological solutions.

• Asset Servicing Technology: FIS offers platforms that support the administration and servicing of a wide range of investment products.
• Digital Advisory Tools: Solutions enabling personalized financial advice and digital client engagement are key offerings.
• Retirement Solutions: Record-keeping and administration technology for defined contribution and defined benefit plans are vital.
• Compliance and Reporting: Tools to ensure adherence to regulatory requirements and facilitate accurate reporting are integrated.

Fidelity National Information Services (FIS) generates significant revenue through its Wealth and Retirement Services Fees. This segment earns income from providing essential technology solutions that power investment management platforms, streamline retirement record-keeping, and offer advanced financial planning tools for wealth management firms. These fees are typically recurring, often calculated based on assets under administration or the terms of specific service contracts, ensuring a stable revenue stream.

FIS’s offerings in this area are crucial for financial institutions. For instance, their solutions support compliance requirements, a vital aspect for wealth management firms operating in a highly regulated environment. As of early 2024, FIS continues to be a major player in these markets, supporting millions of retirement accounts and a vast amount of assets under management, reflecting the scale and importance of these fee-based services.

• Technology Solutions: Earnings from platforms supporting investment management, retirement record-keeping, and financial planning tools.
• Recurring Revenue: Fees are often ongoing, linked to assets under administration or service agreements.
• Client Base: Serves wealth management firms, providing essential operational and compliance support.
• Market Position: FIS is a key provider in the wealth and retirement services sector, managing significant assets and accounts.

FIS generates revenue through professional services and consulting fees, extending beyond basic software offerings. This includes charging for advisory services that guide clients in leveraging FIS's technology, as well as custom development to meet unique client needs.

Implementation support and specialized training also form key revenue streams within this category. These are often project-based engagements where FIS provides tailored expertise and solutions, reflecting the specialized nature of the services rendered.

This segment of revenue is crucial for delivering value through specialized knowledge. For instance, professional services saw a notable increase, growing 4% in Q3 2024, demonstrating continued client demand for these offerings.

• Advisory Services: Guidance on technology adoption and strategic financial operations.
• Custom Development: Tailored software modifications to fit specific client requirements.
• Implementation Support: Assistance with integrating FIS solutions into client infrastructures.
• Training: Educational programs to ensure clients can effectively utilize FIS platforms.