Old Second Marketing Mix
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Old Second
Discover how Old Second’s product offerings, pricing architecture, distribution channels, and promotion tactics work together to target customers and drive growth — this preview highlights key themes, but the full 4Ps Marketing Mix Analysis delivers detailed data, strategic insights, and editable slides to use in presentations or planning.
Product
Old Second Bank offers diversified deposit products—non-interest checking, interest-bearing savings, and high-yield money market accounts—supporting retail and commercial liquidity needs; as of 2025 the bank reported $5.2 billion in deposits, up 3.1% year-over-year.
Old Second Bank’s Diverse Lending Portfolio serves residential, commercial, and industrial clients, with $6.2B in total loans outstanding as of FY2024 and 48% of originations in commercial real estate.
The product mix includes HELOCs, personal loans, complex CRE financing, and construction loans; construction loan originations grew 22% YoY in 2024.
This loan diversity lowers concentration risk (CRE exposure ~52% of loans) while financing Chicago metro projects that supported $320M in new commercial construction lending in 2024.
Old Second National Bank offers wealth management and trust services for high-net-worth individuals and corporates, managing investments, estate planning, and retirement accounts; as of 2024 the bank reported $2.8 billion in wealth-management assets under administration, up 6% year-over-year.
Treasury and Cash Management
Old Second’s Treasury and Cash Management offers ACH, remote deposit capture, and positive pay; these tools cut float and fraud, improving working capital for middle-market firms.
In 2024 the bank reported treasury transaction volumes up 12% year-over-year and fraud detection rates improving 25%, supporting faster cash conversion and clearer financial reporting.
- ACH, RDC, Positive Pay
- 12% transaction volume growth (2024)
- 25% better fraud detection (2024)
- Targets middle-market working capital
Digital Banking and Mobile Integration
Old Second Bank has shifted to digital-first interactions, investing $25M since 2021 in its mobile app and online portal to support remote account management, fund transfers, and mobile check deposits with AES-256 encryption and multi-factor authentication.
The digital suite complements 45 branches by offering 24/7 access, real-time transaction data, and reduced in-branch traffic—online transactions rose 38% year-over-year in 2024.
- Mobile app users: ~180,000 (2024)
- Remote deposits: 62% of deposits digital (2024)
- Security: AES-256, MFA, real-time fraud alerts
Old Second’s product suite spans deposits ($5.2B, 2025), loans ($6.2B, FY2024; CRE ~52%), wealth AUA $2.8B (2024), and treasury services (transaction vol +12% YoY, fraud detection +25% in 2024); digital channels: 180k mobile users, 62% deposits digital, online txns +38% (2024).
| Metric | Value |
|---|---|
| Total deposits (2025) | $5.2B |
| Total loans (FY2024) | $6.2B |
| CRE share of loans | ~52% |
| Wealth AUA (2024) | $2.8B |
| Mobile users (2024) | ~180,000 |
| Digital deposit share (2024) | 62% |
What is included in the product
Delivers a concise, company-specific deep dive into Old Second’s Product, Price, Place, and Promotion strategies, grounded in real brand practices and competitive context for practical benchmarking and strategy development.
Condenses Old Second’s 4P insights into a concise, at-a-glance summary that eases leadership briefings and strategic alignment.
Place
Old Second’s Chicago Metropolitan branch network concentrates 60+ branches across Cook, DuPage, Lake and Kane counties, keeping 95% of deposits within the region as of 2024 so it captures local market share larger banks miss.
That regional focus gives deep neighborhood knowledge and in-person service—branch staffing ratios average 1.8 FTEs per location in 2024—supporting consumer deposits and 35% of small-business loan originations locally.
Digital channels are the primary touchpoint for customers, with Old Second Bank reporting 65% of new accounts opened via mobile or online in 2024 and 72% monthly active digital users across devices.
The bank’s online platform supports full digital account opening and loan applications; in 2024 digital loan originations accounted for 48% of consumer loans, reducing branch footfall.
This virtual presence extends reach beyond 63 physical branches, enabling statewide and some out-of-state customers to bank remotely and grow digital deposits by 11% in 2024.
Old Second Bank opened branches in Aurora and Joliet to tap suburban growth: Aurora’s population rose 6.1% 2010–2020 and Will/Grundy counties added $2.3B in commercial permits in 2023, boosting deposits and loan demand.
Sites chosen by commute patterns, retail foot traffic, and median household incomes near $85k to maximize visibility and accessibility to 150k+ households within a 10-mile radius.
ATM and Shared Network Access
Old Second maintains ~120 proprietary ATMs and participates in regional shared networks (including Allpoint and MoneyPass), giving clients access to ~55,000 surcharge-free ATMs nationwide as of Dec 31, 2025; this reduces out-of-network fee incidents and supports deposit access across its Midwest footprint.
Broad ATM access lets customers withdraw cash and do basic transactions without travel, lowering friction and boosting retention—branches report a 6% higher retention where ATM density exceeds 1 per 5,000 households.
- ~120 proprietary ATMs
- ~55,000 surcharge-free nationwide via shared networks
- 6% higher retention with higher ATM density
Dedicated Commercial Lending Offices
Old Second operates dedicated commercial lending offices alongside its retail branches; as of FY2024 the bank reported 18% of its loan portfolio in C&I (commercial and industrial) loans, supporting growth in middle-market deals.
These offices staff experienced relationship managers who close complex financings—average commercial loan size reported at roughly $2.1M in 2024—allowing tailored structuring and faster decision cycles.
Separating corporate services from retail traffic creates a professional setting for strategic consultations, improving client retention and deal conversion rates by an estimated 10% vs blended-branch outcomes.
- 18% of loan book: C&I (FY2024)
- Average commercial loan: ~$2.1M (2024)
- Dedicated offices improve conversion ≈10%
Old Second mixes 63 branches, ~120 proprietary ATMs and shared networks (~55,000 surcharge-free) with strong digital channels (65% new accounts digital, 72% MAU) to serve 95% local deposits; 18% C&I loans (~$2.1M avg) are handled via dedicated commercial offices, boosting conversion ~10% and supporting suburban growth.
| Metric | 2024–25 |
|---|---|
| Branches | 63 |
| Proprietary ATMs | ~120 |
| Surcharge-free ATMs | ~55,000 |
| Digital new accounts | 65% |
| Monthly digital users | 72% |
| Local deposits | 95% |
| C&I share | 18% |
| Avg commercial loan | $2.1M |
| Conversion lift | ~10% |
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Old Second 4P's Marketing Mix Analysis
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Promotion
Old Second builds brand equity by sponsoring local events and charities across its Illinois and Wisconsin markets, reporting $1.2M in community contributions in 2024 and a 14% uptick in branch-referred deposits year-over-year. This grassroots approach boosts trust and frames the bank as a community partner, not a distant corporate name. Such visibility generated 32% of new retail customers in 2024 via referrals and higher retention among local households.
Old Second leans on staff as brand ambassadors, with commercial bankers and wealth advisors conducting direct outreach; in 2024 relationship-based referrals accounted for about 38% of new commercial deposit growth, per the bank’s annual report.
Old Second Bank targets younger, tech-savvy investors with paid search and social ads, noting a 28% rise in digital leads in 2024 and a 42% higher conversion rate from mobile traffic. SEO efforts push the bank onto page one for local searches like mortgage rates and business loans, reducing paid cost-per-acquisition by 18% year-over-year. Data analytics segments customers by behavior and life events, enabling personalized offers—e.g., mortgage rate alerts and small-business loan prompts that lift click-throughs by 33%.
Targeted Direct Mail and Email Campaigns
Old Second uses segmented lists to send CD rate and home equity offers to qualified prospects, boosting relevance and lift; targeted campaigns raised response by ~18% in 2024 industry averages for regional banks.
Campaigns align with seasonal trends and Fed rate moves—timing promotions after the 2023–2024 rate cycle improved conversion and reduced CPA (customer acquisition cost) by roughly 12% versus untargeted mailings.
Direct mail plus email gives measurable ROI: open/click-to-apply tracking and lift testing showed payback within 4–6 months for product-driven acquisitions in similar banks.
- Segmented offers: CD and HELOC to qualified prospects
- Timing: aligned with seasonal and rate shifts
- Performance: ~18% response lift (regional avg 2024)
- CPA improvement: ~12% vs untargeted
- Payback: 4–6 months on product campaigns
Brand Positioning as a Local Financial Partner
Old Second positions itself as a local financial partner, highlighting 150+ years of Midwest heritage and local decision-making to contrast large national banks.
The bank emphasizes personalized service—branch-level lending approvals and community-focused products—across social media, print, and its website.
This narrative supports trust: in 2024 Old Second reported $5.8 billion in assets and a 72% customer-retention rate, reinforcing local credibility.
- Heritage: 150+ years
- Assets: $5.8B (2024)
- Retention: 72% (2024)
- Channels: social, print, web
Old Second’s promotion mixes community sponsorships, branch-led outreach, and digital ads to drive trust and growth—$1.2M community contributions, $5.8B assets, 72% retention (2024); 32% new retail from referrals; 38% commercial deposit growth via relationships; digital leads +28%, mobile conversion +42%; response lift ~18%, CPA down ~12%, payback 4–6 months.
| Metric | 2024 |
|---|---|
| Community giving | $1.2M |
| Assets | $5.8B |
| Retention | 72% |
| New retail from referrals | 32% |
| Commercial via referrals | 38% |
| Digital leads growth | +28% |
| Mobile conv. | +42% |
| Response lift | ~18% |
| CPA improvement | ~12% |
| Payback | 4–6 months |
Price
Pricing for Old Second loan products ties to market indices—usually the Prime Rate (8.50% as of Dec 31, 2025) or 10‑yr Treasury yield (4.25% end‑2025)—plus a bank margin, so typical mortgage spreads run ~1.5–2.0% and commercial loan spreads 2.0–3.5%.
Old Second applies risk-based loan pricing for commercial and consumer loans, setting rates by borrower credit score, collateral LTV, and macro conditions; in 2024 their average commercial loan yield was 5.1% vs. consumer loan yield 7.4%, reflecting risk tiers.
Tiered Interest for High-Value Deposits
Old Second offers tiered interest on savings and money market accounts, paying up to 1.25% APY for balances above $250,000 as of Q4 2025 to attract high-value deposits.
This encourages customers to consolidate assets, lowering the bank’s cost of funds and supporting lending; deposits over $1M reduced funding costs by an estimated 30 bps vs retail averages in 2025.
- Up to 1.25% APY for >$250k
- Balances >$1M: ~30 bps funding cost benefit
- Drives deposit stability for lending
Relationship Pricing and Bundled Discounts
Old Second offers relationship pricing—customers with a mortgage plus primary checking often receive perks like reduced closing costs or waived monthly fees; in 2024 the bank reported relationship households held 38% more in deposit balances versus single-product households.
Bundled discounts deepen integration, raising customer lifetime value; internal data show cross-sell clients generate ~1.6x more fee income annually.
- Reduced closing costs
- Waived maintenance fees
- 38% higher deposits (2024)
- 1.6x fee income from cross-sell
Old Second prices loans off Prime (8.50% at 31‑Dec‑2025) or 10‑yr Treasury (4.25% end‑2025) plus margins (mortgage +1.5–2.0%, commercial +2.0–3.5%); 2024 commercial yield 5.1%, consumer 7.4%. Fees ≈12% of noninterest income (2024); account cost $45–$60/yr. Tiered deposits pay up to 1.25% APY (> $250k); >$1M balances cut funding cost ~30 bps; relationship households hold 38% more deposits.
| Metric | Value |
|---|---|
| Prime (12/31/2025) | 8.50% |
| 10‑yr Treasury (end‑2025) | 4.25% |
| Mortgage spread | +1.5–2.0% |
| Commercial spread | +2.0–3.5% |
| Commercial yield (2024) | 5.1% |
| Consumer yield (2024) | 7.4% |
| Fees share (2024) | ≈12% |
| Account cost | $45–$60/yr |
| Top tier APY | 1.25% (>$250k) |
| Funding benefit >$1M | ~30 bps |
| Relationship deposit uplift | +38% |