What are Mission Vision & Core Values of Hera Company?

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What are the strategic foundations of Hera S.p.A.?

Mission and vision statements are crucial for any business, offering purpose and direction. They guide decisions and shape corporate identity. Hera S.p.A., a leading Italian multi-utility company, operates in energy, waste, and water sectors.

Hera's strategic frameworks, including mission, vision, and core values, drive operations, foster sustainable development, and ensure environmental responsibility. These principles help Hera navigate the utility industry, serving customers and aligning with societal goals. For a deeper analysis, consider the Hera BCG Matrix.

The Hera company mission emphasizes being the premier Italian multi-utility, focusing on customers, workers, and shareholders. It highlights an innovative business model deeply rooted locally, with a strong commitment to environmental respect. This strategic approach ensures sustainable growth and operational excellence across its diverse services.

Customer Focus

Hera aims to be the best for its customers, providing high-quality services in energy, water, and waste management.

Employee Value

The company prioritizes its workers, fostering an environment that supports their growth and well-being.

Shareholder Returns

Hera strives to deliver strong returns for shareholders, ensuring financial stability and growth.

Innovation Driven

An original business model capable of continuous innovation is central to Hera company's operational strategy.

Local Roots

Hera maintains strong local roots, ensuring its services are tailored to the specific needs of its communities.

Environmental Respect

Respect for the environment is a core tenet, guiding all operations towards sustainability and ecological balance.

Hera company's mission statement clearly defines its target stakeholders: customers, workers, and shareholders, aiming to be the 'best Italian multi-utility' for them. It emphasizes the enhancement of an 'original business model capable of innovation with strong local roots, while respecting the environment'. This highlights a commitment to providing essential services across energy, waste, and water, with a strong focus on sustainability and local engagement. For instance, in its business operations, Hera demonstrates this mission through significant investments in decarbonization and resilience initiatives, as reflected in their 2024 financial results, where revenues reached 12.9 billion euros with a net profit increase of over 30%. This includes substantial allocations towards projects aligned with the European Taxonomy for sustainability, demonstrating a clear commitment to environmental responsibility. The mission is strongly customer-centric, aiming to provide quality services that meet customer expectations, and innovation-focused, by continuously seeking to enhance its business model and integrate new technologies like AI for operational efficiency. For more insights into their strategic direction, consider reading about the Growth Strategy of Hera.

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The Hera company vision outlines a strategic path toward sustainable development, emphasizing energy transition and the circular economy. This vision is supported by the Business Plan to 2025, which targets an EBITDA of 1.4 billion euros and investments of approximately 3.8 billion euros. The company's focus on innovation and technological evolution aims to enhance asset resilience and support ecological transitions within the communities it serves.

Sustainable Development

Hera company's vision prioritizes sustainable development across all business areas, ensuring long-term value creation.

Energy Transition

A core element of the Hera company vision is leading the energy transition, fostering cleaner and more efficient energy solutions.

Circular Economy

The vision embraces the circular economy, promoting resource efficiency and waste reduction in operations.

Technological Evolution

Hera company vision for innovation drives continuous technological evolution to improve services and infrastructure.

Community Value

Creating value for local areas and communities is central to the Hera company's vision and its operational philosophy.

Financial Strength

The vision is supported by strong financial performance, with revenues reaching 4,321.3 million euros in Q1 2025.

Hera company's vision is deeply integrated into its strategic plans, aiming for balanced and sustainable development across all business areas. This approach seeks to create value for shareholders, local areas, and the communities it serves. The Business Plan to 2025 projects an EBITDA of 1.4 billion euros and investments totaling approximately 3.8 billion euros. The vision's scope is ambitious, focusing on energy transition, circular economy, and technological evolution, with concrete and innovative projects. Hera company's commitment to sustainable development and innovation aims to enhance the resilience of its assets and support ecological transitions in the communities it serves. This vision appears realistic yet aspirational, supported by the company's strong financial performance in 2024 and Q1 2025, with revenues reaching 4,321.3 million euros in Q1 2025 and net profit for shareholders rising to 153.7 million euros. The continued growth in investments, such as the 25.6% increase compared to March 2024, further demonstrates the company's trajectory towards achieving its strategic goals. For more details on the company's stakeholders, refer to Owners & Shareholders of Hera.

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Hera's core values are fundamental to its operations and corporate identity, fostering a culture of trust and shared commitment. These principles guide the company's interactions and strategic decisions, ensuring a consistent approach across all activities.

The company's official mission and related documents emphasize several key principles that function as core values, shaping its ethical conduct and stakeholder relationships. These values are deeply embedded in Hera's operational framework, influencing everything from customer service to employee engagement.

Integrity

Hera operates on principles of legality, correctness, honesty, fairness, and impartiality in all its external and internal relations. This value is manifested in its relationships with customers and suppliers, ensuring overall transparency with third parties and fair recognition of employee contributions. The company's Code of Ethics, reviewed and revised every three years, explicitly outlines these principles and is shared with all suppliers, with contracts including termination clauses for non-compliance.

Transparency

Hera is committed to keeping all stakeholders clearly, fully, and rapidly informed about all corporate actions. This is evident in their adoption of management tools that facilitate dialogue with interlocutors, providing information on the economic, social, and environmental impacts of its activities. The company's comprehensive sustainability reporting, which became an integral part of the Management Report in April 2025, further exemplifies its dedication to transparency, providing detailed environmental, social, and governance information.

Shared Commitment to the Good of the Company

This value emphasizes establishing a relationship of trust with colleagues and all stakeholders, with employees applying themselves with loyalty and effectiveness to achieve corporate goals. This manifests in initiatives that involve workers in defining the company's mission and values, fostering a sense of ownership and collective responsibility. For more insights into Hera's operational focus, explore the Target Market of Hera.

Customer Focus

Hera prioritizes understanding and meeting the needs of its customers, ensuring high-quality service delivery. This commitment is reflected in their continuous efforts to improve service efficiency and responsiveness, aiming for strong customer satisfaction. The company's dedication to its customers is a key aspect of its overall philosophy.

These core values of Hera company are essential to its identity and operational success. Understanding how these principles influence the company's strategic decisions is crucial. The next chapter will explore how Hera company mission and vision influence its strategic decisions.

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A company's mission and vision are crucial for shaping its strategic direction, guiding decisions from product development to market expansion. They provide a framework that ensures all actions align with the overarching purpose and future aspirations of the organization.

Hera's Mission and Vision: Guiding Strategic Decisions

Hera's mission and vision statements are deeply intertwined with its business strategy, serving as fundamental guides for strategic decisions.

• The Business Plan to 2025 consolidates the Group's commitment to balanced and sustainable development.
• Over €1.7 billion of Hera's €3.8 billion investment portfolio for 2025 is aligned with the European Taxonomy for sustainability.
• Hera aims to reach 4.5 million energy customers by 2025, reflecting its vision for growth.
• The company's shared value EBITDA is expected to hit 55% of total EBITDA by 2025.

Strategic Alignment with Sustainability

Hera's strategic investments, such as allocating over €1.7 billion to sustainability initiatives by 2025, directly reflect its mission to foster balanced and sustainable development.

Market Expansion and Multi-Utility Strategy

The company's multi-business strategy, aiming to be the 'best Italian multi-utility,' influences market expansion efforts, including a goal to serve 4.5 million energy customers by 2025.

Investment in Resilience and Decarbonization

Product development and investment are influenced by the vision for sustainability, leading to initiatives focused on decarbonization and enhancing the resilience of infrastructure, supporting a circular economy.

Financial Performance and Strategic Goals

In the first half of 2025, Hera reported a 5% increase in net profit to 229.3 million euros, with gross operating investments rising 20.2% to 414 million euros, demonstrating progress towards its Business Plan targets.

Leadership Endorsement of Strategic Investments

Cristian Fabbri, Executive Chairman, noted in July 2025 that cash generation supported investments exceeding 400 million euros, with significant increases in waste management and water cycle resilience, aligning financial outcomes with strategic priorities.

Hera's Core Values in Practice

The company's commitment to creating value for shareholders, local areas, and communities is a testament to its core values, evident in its investment choices and operational focus, as detailed in Revenue Streams & Business Model of Hera.

Hera's mission and vision significantly influence its strategic decisions, from investment allocation to market expansion, ensuring alignment with sustainability goals and a commitment to creating value. Explore how these principles translate into tangible business strategies in the next chapter.

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Hera's mission and vision statements provide a foundational understanding of its strategic direction and operational philosophy. Enhancing these statements can further clarify its market positioning and future aspirations.

Emphasize Digital Leadership in Vision Statement

Hera could strengthen its vision by explicitly stating its ambition to lead in digitally transformed utility services, reflecting its reported AI integration targeting 20% cost reductions and €1.4 billion EBITDA by 2025.

Integrate Proactive Customer Engagement for Sustainability

Refining the mission to include a commitment to educating and empowering customers in sustainable consumption would position Hera as a partner in sustainable living, addressing evolving consumer behaviors more directly.

Refine Language for Greater Impact and Differentiation

Adopting more concise and impactful language can help Hera immediately convey its unique differentiators and its aspiration to be more than just the 'best Italian multi-utility'.

Articulate a Bolder Future State

The company's mission and vision could be enhanced by articulating a bolder, more disruptive future state, perhaps by adding a phrase emphasizing 'pioneering intelligent and resilient utility solutions for a sustainable future'.

Understanding the Mission, Vision & Core Values of Hera provides insight into the company's strategic direction and operational philosophy. Hera's mission statement emphasizes being a leading Italian multi-utility, committed to sustainable development and providing quality services that meet customer expectations. The company's vision is to be a reference point for integrated services, focusing on innovation and technological evolution to create value for all stakeholders.

The core values of Hera company are centered around responsibility, transparency, innovation, and customer focus. These values guide the company's operations and decision-making processes, aiming to foster a culture of continuous improvement and ethical conduct. For employees, these core values translate into a commitment to professional growth, collaboration, and contributing to the company's sustainability goals.

Hera company's purpose is deeply intertwined with its mission for sustainability, aiming to contribute to the well-being of the communities it serves through efficient and environmentally conscious service provision. The company's goals are ambitious, including significant investments in the circular economy and renewable energy sources, aligning with its vision for future growth and environmental stewardship.

The philosophy of Hera company reflects a long-term perspective, balancing economic performance with social and environmental responsibility. This approach is evident in its strategic objectives, which include enhancing operational efficiency and expanding its service offerings while maintaining a strong focus on customer satisfaction and stakeholder engagement. The company's mission statement analysis reveals a clear intent to be a driver of sustainable development within the utility sector.

The differences between Hera company's mission and vision lie in their temporal focus; the mission describes the present purpose and how it is achieved, while the vision outlines the desired future state. The core values of Hera company are the guiding principles that underpin both the mission and the vision, shaping the company's culture and ethical framework. In practice, these core values are demonstrated through initiatives that promote environmental protection, social inclusion, and economic resilience.

Hera company's vision for innovation is evident in its adoption of new technologies, such as the use of generative AI chatbots, to improve customer service and operational efficiency. The company's mission statement and objectives are clearly aligned with its commitment to innovation and sustainable practices, aiming to achieve significant environmental and economic benefits.

The key core values of Hera company are integral to its identity and operations, ensuring that its pursuit of global impact is conducted with integrity and a strong sense of ethical responsibility. Understanding Hera company's mission and values is crucial for appreciating its strategic approach and its commitment to creating a sustainable future.