One Call Bundle
What is the history of One Call?
One Call, a key player in workers' compensation, simplifies connecting injured workers with quality medical services. Founded in 1993 in Jacksonville, Florida, its mission was to streamline claims and improve care access.
The company aimed to be a single contact point for better service and recovery. Today, it's a leader in specialized solutions for workers' comp and other payers.
What is Brief History of One Call Company?
Established in 1993, One Call began its journey in Jacksonville, Florida. The company was founded with the core objective of simplifying the workers' compensation process, acting as a crucial intermediary to connect injured individuals with necessary medical care. This foundational principle aimed to improve efficiency and enhance recovery outcomes. Over the years, the company has evolved into a significant provider, coordinating care for roughly one million injured workers annually and achieving approximately $750 million in annual revenue as of July 2025. Its specialized solutions are designed for workers' compensation and other insurance payers, solidifying its market presence. The company offers services like One Call BCG Matrix, contributing to its comprehensive approach.
What is the One Call Founding Story?
The origins of the one call company trace back to 1993 in Jacksonville, Florida, with Liz Griggs as a key founder. The company was established to address a specific need within the workers' compensation sector, aiming to streamline claims resolution for better efficiency and cost-effectiveness. This initiative marked an early step in the evolution of emergency call systems and public safety answering points history.
Founding of One Call Care Management
Founded in 1993, One Call Care Management aimed to revolutionize workers' compensation claims by coordinating essential medical services. This move was a significant development in the history of emergency response coordination.
- Established in Jacksonville, Florida, in 1993.
- Liz Griggs is identified as a founder.
- Focused on specialized services within workers' compensation.
- Aimed for faster, more efficient, and cost-effective claims resolution.
- Received $20 million in early funding, with the latest round in May 2010.
The initial business model for One Call focused on coordinating a range of ancillary medical services for injured workers. This included diagnostic procedures, physical therapy, dental therapy, and post-discharge care such as in-home services and complex care management. Additionally, the company facilitated transportation and language services, positioning itself as a central coordinator to simplify access to these vital healthcare components. This approach was conceived during an economic period that highlighted the necessity for more integrated and streamlined processes in workers' compensation care, a challenge the founders sought to resolve. The development of these integrated systems reflects the broader evolution of emergency communication systems and the past of one call services.
The company's inception was driven by a clear market need for improved efficiency in managing injured worker cases. By acting as a central hub, One Call aimed to simplify the complex process of accessing and coordinating various medical treatments and support services. This focus on comprehensive coordination was a key differentiator and contributed to the company's growth within the industry, impacting the overall trajectory of public safety answering points history. Understanding this foundational period is crucial to grasping the broader Competitors Landscape of One Call and the history of 911 dispatch centers.
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What Drove the Early Growth of One Call?
The early growth of the one call company involved strategic acquisitions and a continuous expansion of its service offerings. This period saw significant milestones that shaped its trajectory in the emergency services sector.
Strategic Acquisitions Drive Growth
In 1993, a notable early acquisition was Hano Business Forms, marking a key step in the company's expansion. Further acquisitions in 2013 included TechHealth and 3icorp.Com, broadening its expertise in healthcare IT and payer tech sectors.
Mergers and Market Expansion
A significant milestone was the 2012 merger of MSC Care Management and One Call Medical, operating under the One Call Medical parent company. The company also expanded its non-emergent medical transportation services beyond workers' compensation to include Medicare and Medicaid beneficiaries.
Leadership and Technological Investment
Jay Krueger joined the Board of Directors in 2019, becoming President in 2021 and CEO in 2022. The company invested nearly $50 million in new technologies, with an additional $20 million planned for 2019, to enhance service delivery and customer cost savings.
Focus on Technology and Efficiency
Further acquisitions in 2017, such as Spreemo and High Line Health, solidified its position in healthcare IT and payer tech. The development of the Polaris® technology platform was a key initiative to improve efficiency and customer experience, reflecting the company's commitment to innovation in emergency services history.
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What are the key Milestones in One Call history?
The journey of the one call company has been marked by significant achievements and forward-thinking innovations, all while navigating a complex operational landscape. The company's commitment to enhancing user experience is evident in its high satisfaction ratings, achieving 4.8 out of 5 stars, a testament to its focus on service quality.
| Year | Milestone |
|---|---|
| 2000 | Navigated a bear market for technology stocks that impacted a legacy company. |
| 2021 | Launched the 'Workforce Wellbeing Suite of Solutions' in response to the COVID-19 pandemic. |
| 2021 | Undertook a comprehensive business transformation and brand refresh. |
Key innovations include the proprietary Polaris® technology platform, designed to streamline operations and improve user engagement. The introduction of CarePath® offerings, featuring a Care Navigator℠, ensures injured workers receive timely and appropriate medical attention. Furthermore, an integrated scheduling platform has dramatically reduced the time and effort for appointment scheduling by approximately 70 percent.
Polaris® Technology Platform
A proprietary platform developed to enhance user experience and operational efficiency.
CarePath® Offerings
Features a Care Navigator℠ to guide injured workers through the healthcare process.
Integrated Scheduling Platform
Significantly reduced the time and effort required for scheduling appointments, by about 70 percent.
Workforce Wellbeing Suite
Introduced in 2021, this suite includes health assessment technologies and virtual workstation ergonomics assessments to address evolving workplace safety needs.
Brand Refresh and Transformation
A comprehensive business transformation and brand refresh in 2021 reinforced the company's core purpose: 'To get people the care they need when they need it'.
AI and Automation Investment
Continued investment in AI, automation, and data analytics to boost efficiency and enhance the customer experience.
The company has faced challenges including adapting to market downturns, such as the technology stock bear market in 2000. Ongoing risks also stem from regulatory changes, fluctuating workforce dynamics, increasing healthcare costs, and intense competitive pressures. This history of adapting to challenges is detailed in a Brief History of One Call.
Market Downturns
The company has had to adapt to economic shifts, including the technology stock bear market experienced around 2000.
Regulatory Changes
Navigating evolving regulations within the healthcare and service industries presents an ongoing challenge.
Healthcare Cost Inflation
Rising healthcare costs require continuous strategic adjustments to maintain service affordability and effectiveness.
Competitive Landscape
The company operates in a dynamic market with significant competitive pressures that necessitate continuous innovation and service improvement.
Workforce Dynamics
Adapting to changing workforce needs and expectations, especially in light of recent global events, is a key challenge.
Evolving Workplace Safety
The need to address new workplace safety requirements, such as those highlighted by the COVID-19 pandemic, has driven the development of new solutions.
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What is the Timeline of Key Events for One Call?
The journey of the one call company, a vital component in coordinating essential services, spans several decades, evolving significantly from its inception. Understanding its history provides context for its current role and future potential in areas like emergency services history and the evolution of one call centers.
| Year | Key Event |
|---|---|
| 1993 | The one call company was founded in Jacksonville, FL, by Liz Griggs, marking the beginning of its operations in care management. |
| 1993 | The company acquired Hano Business Forms, a print manufacturer, indicating early diversification efforts. |
| 2012 | MSC Care Management merged with One Call Medical, consolidating operations under the One Call Medical entity. |
| 2013 | Key acquisitions of TechHealth and 3icorp.Com were completed, expanding the company's service portfolio. |
| 2017 | Further expansion occurred with the acquisition of Spreemo and High Line Health, strengthening its market position. |
| March 2019 | A significant financial transaction provided an additional $150 million in liquidity over five years. |
| 2019 | Jay Krueger joined the Board of Directors, bringing valuable expertise to the company's governance. |
| 2021 | Jay Krueger assumed the role of President, and the company launched a brand refresh and a new purpose statement. |
| 2022 | Jay Krueger was appointed Chief Executive Officer, leading the company into a new phase of leadership. |
| 2024 | The workers' compensation insurance market saw a slight decrease in total premiums, falling from $58.27 billion in 2023 to $57.48 billion. |
| September 2024 | Bruce Broussard was appointed to the Board of Directors, contributing to the company's strategic direction. |
| January 2025 | Jessie Burgess joined the Board of Directors, further enhancing the board's composition. |
| February 2025 | Nicholas Mendez was appointed Chief Executive Officer, ushering in new leadership. |
| July 2025 | The company reported coordinating care for approximately one million injured workers annually, generating around $750 million in annual revenue. |
Technological Advancement and AI Integration
The company plans to significantly invest in advanced technologies, including artificial intelligence and automation. This focus aims to boost operational efficiency and elevate the overall customer experience.
Strategic Growth and Market Leadership
Future growth is centered on adaptability and innovation within the workers' compensation sector. The company aims to maintain its position as a leading provider of ancillary services, reflecting the Target Market of One Call.
Service Refinement and Process Streamlining
Key strategic initiatives involve refining existing service offerings and streamlining internal processes. This ensures the company remains responsive to the dynamic landscape of healthcare and workers' compensation.
Commitment to Patient Care and Vision Alignment
Leadership emphasizes a strong commitment to delivering exceptional patient care and leveraging technology for enhanced business insights. This aligns with the founding vision of simplifying claims and ensuring timely access to necessary care for injured workers.
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