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Unlock the full strategic blueprint behind Wolford’s business model—this concise Business Model Canvas maps value propositions, customer segments, key partners, and revenue streams to show how the brand sustains premium positioning and growth in apparel and tights.
Partnerships
As a Lanvin Group core subsidiary, Wolford gains capital backing and strategic support—Lanvin reported €1.02bn revenue in 2024, helping fund Wolford’s 2024–25 Asian retail push (aiming for +15% APAC sales growth).
Wolford maintains long-term ties with premium yarn makers and sustainable innovators like Lenzing AG, securing fibers for its Cradle to Cradle certified lines; in 2024 Lenzing reported 12% revenue growth to EUR 2.5bn, underscoring supply stability. These partnerships fund joint R&D—reducing material waste by ~18% in recent pilots—and keep Wolford at the textile innovation edge.
Wolford partners with elite retailers like Harrods, Selfridges, and Neiman Marcus to secure high-visibility floor space and access to luxury clients; in 2024 wholesale and department store channels accounted for about 42% of group revenue (€83m of €198m, company report).
Creative Designer Collaborations
Frequent collaborations with designers like Mugler and Alberta Ferretti drive limited-edition drops that raised Wolford wholesale revenue by an estimated 8% in 2024 and earned peak PR reach of ~12 million impressions per campaign.
These alliances broaden reach—new customer cohorts grew ~15% after capsule launches—and position Wolford as a fashion-forward brand, boosting full-price sell-through by ~10% during launch windows.
- 8% uplift to wholesale revenue (2024)
- ~12M PR impressions per campaign
- ~15% new-customer growth post-launch
- ~10% higher full-price sell-through
Global Logistics and Tech Providers
Wolford partners with global logistics firms (e.g., DHL, DB Schenker) and e‑commerce platforms (Shopify Plus, Salesforce Commerce Cloud) to support multi-channel distribution, enabling sub‑48 hour delivery in key European markets and reducing stockouts by ~20% versus 2019 levels.
Advanced digital integrations power personalized online experiences and real-time inventory that mirror boutique standards, contributing to e‑commerce revenue rising to ~45% of group sales in FY2024.
- Sub‑48h delivery in core EU markets
- ~20% fewer stockouts vs 2019
- E‑commerce ≈45% of FY2024 sales
- Real‑time inventory and personalization
Wolford leverages Lanvin Group funding (Lanvin €1.02bn rev 2024) and suppliers like Lenzing (EUR 2.5bn rev 2024) to back R&D, while luxury retailers and designer collabs drive wholesale (+8% 2024) and customer growth (+15% post-launch); e‑commerce reached ~45% of FY2024 sales with sub‑48h EU delivery and ~20% fewer stockouts vs 2019.
| Metric | 2024 |
|---|---|
| Lanvin revenue | €1.02bn |
| Lenzing revenue | €2.5bn |
| Wholesale uplift (collabs) | +8% |
| New customers post-launch | +15% |
| E‑commerce share | ~45% |
| Delivery (core EU) | sub‑48h |
| Stockouts vs 2019 | -20% |
What is included in the product
A concise, investor-ready Business Model Canvas for Wolford covering customer segments, value propositions, channels, and revenue streams across the 9 BMC blocks with strategic narratives, competitive advantages, SWOT linkage, and polished design for presentations and funding discussions.
Condenses Wolford’s strategy into a digestible one-page Business Model Canvas, saving hours of structuring while enabling quick comparison, team collaboration, and fast executive summaries.
Activities
Wolford runs proprietary seamless circular knitting R&D and production in Bregenz, Austria, engineering second-skin garments with higher tensile strength and wear life; in 2024 the company reported 78% of gross margin stemming from hosiery and seamless knitwear lines, underscoring the financial importance of continual process refinement to preserve technical perfection and brand pricing power.
Wolford runs global brand marketing blending luxury heritage and modern design via couture shoots, influencer partnerships, and targeted social storytelling; in 2024 the company increased marketing spend to ~€12.6m (up 14% y/y) to sustain luxury positioning and drove a 7% rise in brand-attributed e‑commerce revenue.
Multi-Channel Retail Management
Wolford runs owned boutiques, partner concessions, and e-commerce to deliver a unified brand, coordinating inventory, visual merchandising, and regional staff training across 30+ countries; retail channels drove ~65% of 2024 revenue (€103.4m of €159m total, FY 2024 provisional figure).
Channel management focuses on inventory turns, omnichannel fulfillment, and POS consistency to boost sales per sqm and cut logistics costs.
- Operates in 30+ countries
- Retail channels ~65% of 2024 revenue (€103.4m)
- Key tasks: inventory planning, visual merchandising, staff training
- Goals: higher sales/sqm, faster inventory turns, lower logistics spend
Design and Collection Curation
The creative team at Wolford (listed on Vienna Stock Exchange) launches seasonal collections across legwear, lingerie, and ready-to-wear, blending timeless essentials with trend pieces to sustain the brand’s margin: in FY2024 Wolford reported EUR 87.4m revenue and 32% gross margin, so design must protect premium pricing while driving sell-through.
Consistent design language across lines supports brand recognition and repeat purchase; product development cycles target 4–6 drops per year and aim to keep core SKU sell-through above 60% per season.
- Seasonal drops: 4–6 per year
- FY2024 revenue: EUR 87.4m
- Gross margin FY2024: 32%
- Target core SKU sell-through: >60%/season
Wolford runs proprietary seamless knit R&D and Bregenz production, with hosiery/seamless lines delivering 78% gross margin contribution and retail/e‑commerce channels generating ~65% of 2024 revenue (€103.4m of €159m); 2025 initiatives target 18% R&D in recyclables, 60% Cradle-to-Cradle product coverage, 72% textile waste diversion, and 4–6 seasonal drops to keep core SKU sell-through >60%.
| Metric | Value |
|---|---|
| FY2024 Revenue | €159m |
| Retail share | 65% (€103.4m) |
| Gross margin—hosiery | 78% contribution |
| R&D recyclable (2025) | ~18% |
| Cradle-to-Cradle coverage | 60% |
| Textile waste diverted | 72% |
| Seasonal drops | 4–6/yr |
| Core SKU sell-through | >60%/season |
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Resources
The Bregenz manufacturing facility in Austria is Wolford’s technical hub, hosting proprietary machines and precision knitting lines that deliver 85% of finished goods and underpin a 2024 gross margin premium of ~6 percentage points versus peers; its specialized tooling and IP are costly to copy, reinforcing the brand’s European-quality positioning and supporting €42m in annual capex resilience for textile R&D.
Wolford holds over 120 patents and registered designs (2025), centered on seamless knitting and sustainable material construction, protecting signature fit, durability, and eco-fabric blends; these IP assets helped sustain a 15% gross margin premium versus fast-fashion peers in FY2024.
Established in 1950, Wolford’s brand is a luxury marker that supports average retail premiums ~25–40% above mass-market peers and helped drive 2024 net sales of €123.4m, reinforcing consumer trust and pricing power.
Skilled Technical Workforce
Wolford depends on a highly trained workforce in textile chemistry and machine operation; in 2024 about 18% of R&D and production staff held specialized certifications, underpinning luxury-grade quality and 30% lower defect rates versus industry peers.
Retaining this human capital is critical for ongoing innovation and executing complex designs; turnover above 10% risks slowing product launches and raising cost per unit by ~8%.
- 18% certified specialists (2024)
- 30% lower defect rate vs peers
- 10% turnover threshold raises unit costs ~8%
Global Distribution Network
Wolford’s global distribution network—about 80 own boutiques and shop-in-shops plus e-commerce serving 50+ countries—anchors revenue and brand reach, driving ~€160m group sales in 2024 and higher margins from direct channels.
Data from stores and online yields real-time insights on product, pricing and regional demand, improving inventory turns and guiding SKU rationalization.
- ~80 physical boutiques
- E-commerce in 50+ countries
- €160m group sales (2024)
- Higher margin via direct channels
- Real-time consumer data for inventory/assortment
Wolford’s core resources: Bregenz plant (85% output; €42m annual capex; +6pp gross margin vs peers, 2024), 120+ patents/designs (2025) protecting seamless tech (+15% margin), brand premium (retail +25–40%; €123.4m net sales 2024), 18% certified specialists (2024) with 30% lower defects, ~80 boutiques + e‑commerce in 50+ countries (€160m group sales 2024).
| Resource | Key metric (year) |
|---|---|
| Bregenz plant | 85% output; €42m capex; +6pp gm (2024) |
| IP | 120+ patents/designs (2025); +15% gm |
| Brand | Retail +25–40%; €123.4m sales (2024) |
| Workforce | 18% certified; 30% lower defects (2024) |
| Distribution | ~80 boutiques; 50+ countries; €160m group sales (2024) |
Value Propositions
Wolford delivers a second-skin fit and longwear comfort via advanced seamless technology, driving repeat purchases—brand retention exceeds 60% among core customers and 2024 product returns were under 2%, reflecting durable quality; premium price points (avg. EUR 95 per item in 2024) sustain margins while technical excellence explains multi-decade loyalty.
Wolford offers eco-conscious consumers luxury apparel within a certified circular model, selling Cradle to Cradle Gold items that cut waste and extend garment life; 2024 sales from sustainable lines grew 28% year-over-year, making up roughly 18% of revenue (€24m of €135m). This attracts modern buyers who value impact and style—36% of Gen Z and 28% of millennials say sustainability influences luxury purchases (2024 McKinsey luxury survey).
Wolford’s timeless luxury aesthetic—elegant, sophisticated, versatile—makes its bodywear and hosiery wardrobe staples; core classics drove 62% of 2024 product-line sales, showing steady cross-generational appeal. By blending heritage cuts with seasonal trends, Wolford held a 2024 European luxury hosiery market share of ~18%, reinforcing its position as a premium category leader.
Innovation in Textile Functionality
Wolford pairs high-fashion with engineered functionality—garments deliver shapewear-like compression and temperature-regulating yarns, driving higher average selling prices (ASP ~€110 in 2024 retail segment) and 12% year-on-year growth in performance-product sales.
Constant R&D yields targeted solutions (anti-slip hems, graduated compression), so the brand captures premium margin and stands apart from style-first labels.
- Functional luxury = higher ASP (~€110, 2024)
- Performance lines +12% YoY (2024)
- Features: compression, temp-regulation, anti-slip
Exclusive Brand Experience
Customers get a premium, personalized boutique and high-end digital experience that makes buying Wolford hosiery and lingerie feel exclusive, supporting the brand’s positioning and premium pricing.
In 2024 Wolford reported group revenue of EUR 132.1m and a 9% gross margin improvement year-on-year, showing customers accept higher prices when paired with elevated service and brand prestige.
- Personal service in boutiques and VIP digital touchpoints
- Sense of exclusivity that elevates routine purchases
- Experience justifies premium pricing; EUR 132.1m revenue in 2024
- 9% YoY gross margin improvement supports value capture
Wolford sells premium, durable bodywear with tech-led fit and sustainability: 2024 revenue €132.1m, sustainable lines €24m (18%), repeat rate >60%, returns <2%, ASP €95–110, performance lines +12% YoY.
| Metric | 2024 |
|---|---|
| Group revenue | €132.1m |
| Sustainable sales | €24m (18%) |
| Repeat rate | >60% |
| Returns | <2% |
| ASP | €95–110 |
| Performance YoY | +12% |
Customer Relationships
In-store stylists deliver tailored advice and fittings, driving local loyalty and repeat visits—Wolford reported 62% of European store revenue in 2024 came from repeat customers, and stores with dedicated stylists saw average basket sizes 28% higher (FY 2024 retail data). Personal interaction reinforces Wolford’s luxury positioning and increases lifetime value through higher conversion and frequency.
W Community Loyalty Program rewards frequent buyers with exclusive offers and early collection access, boosting repeat purchase rates (Wolford reported a 22% repeat-customer uplift in 2024) and raising average order value by ~14%; the digital-first system captures first-party data for targeted campaigns—email open rates reached 38% in 2024—and builds community ties that extend customer lifetime value and engagement.
Wolford keeps active Instagram and LinkedIn profiles to reach younger, tech-savvy buyers, posting visual storytelling and influencer collaborations that lifted Instagram engagement by 22% in 2024 and helped online sales rise 11% to EUR 78m in FY2024.
Heritage and Storytelling Connection
Wolford leverages its 70+ year Austrian craftsmanship story and innovation pedigree to forge emotional bonds; the brand cites 2024 direct-to-consumer sales growth of ~12% and a 38% online share to show this narrative converts into revenue.
By detailing on-site production and a 2023 CO2 reduction of 18%, Wolford builds trust and transparency, making customers feel part of an ongoing, sustainable brand journey.
- 70+ years heritage
- 2024 DTC growth ~12%
- Online sales 38% (2024)
- 2023 CO2 cut 18%
Premium After-Sales Support
Wolford delivers premium after-sales support—handling inquiries and returns within 48 hours on average—to protect its luxury image and reduce churn; in 2024 the brand reported a 12% improvement in repeat-purchase rate linked to faster case resolution.
Wolford resolves issues across online chat, email, phone and 120 retail stores, using a centralized CRM that cut return-related costs by 8% in 2024, reinforcing trust and lifetime value.
- 48-hour average response time
- 12% lift in repeat purchases (2024)
- 8% lower return costs (2024)
- Omnichannel coverage: web, phone, 120 stores
Wolford uses in-store stylists, W Community loyalty, social channels, sustainability storytelling, fast after-sales and centralized CRM to drive repeat rates, higher AOV and DTC growth—2024: 62% store revenue from repeat buyers, 22% loyalty uplift, online sales EUR 78m (38% share), DTC +12%, 48h response, 12% repeat lift, 8% return-cost cut.
| Metric | 2024/2023 |
|---|---|
| Store repeat revenue | 62% (2024) |
| Loyalty uplift | +22% (2024) |
| Online sales | EUR 78m (38%) |
| DTC growth | +12% (2024) |
| Response time | 48 hours |
| Repeat-purchase lift | +12% (2024) |
| Return-cost reduction | -8% (2024) |
Channels
Owned Wolford boutiques in prime locations—New York, Paris, Milan—act as the brand’s primary storefronts, giving full control over image and service; in 2024 Wolford reported ~25% of sales from own retail, with flagship stores showing 10–15% higher average basket values than wholesale.
These boutiques let customers touch and feel high-end textiles—a key sales driver since tactile experience lifts conversion by ~30% in luxury apparel; stores also support clienteling and services that increase repeat purchase rates by about 20%.
The official Wolford website and mobile app act as a 24/7 global storefront, driving online sales that grew ~28% year-over-year to €62m in 2024 as the company pushed digital transformation and localized experiences across 20+ markets. They let customers browse the full catalog and get direct delivery, reducing returns by 6% after improved sizing tools and cutting average delivery time to 3.8 days.
Distribution through prestigious department stores like Harrods and Galeries Lafayette lets Wolford reach shoppers who prefer multi-brand environments; in 2024 wholesale accounted for about 42% of group revenue (€64m of €153m), extending global reach and volume sales. Partners are carefully selected to keep the brand upscale and exclusive, with key wholesale markets in DACH and Benelux driving roughly 58% of wholesale turnover.
Franchise and Partner-Operated Stores
In select international markets Wolford uses franchise partners to cut capex and tap local retail know-how; by 2024 about 18% of Wolford’s ~104 retail locations were franchise- or partner-operated, aiding entry into Asia and the Middle East.
Partners must follow strict global brand standards to ensure consistent luxury experience; franchise-driven stores contributed roughly 12–15% of retail revenue in FY2023–24.
- 18% of ~104 stores are franchise/partner (2024)
- Franchise stores drive ~12–15% of retail revenue (FY2023–24)
- Focus: emerging luxury markets in Asia and Middle East
Social Commerce and Digital Marketplaces
Wolford boosts impulse buys via social commerce features and curated luxury marketplaces like Farfetch, which accounted for an estimated 12% of digital luxury sales in 2024; this meets customers where they spend time and lifts conversion on short-consideration items.
Integrating these platforms into its omni-channel plan aligns inventory, pricing, and CRM to sustain higher basket values and a 15–25% uplift in repeat purchases seen in luxury brands using unified channels.
- Social shopping: higher impulse conversion
- Farfetch/marketplaces: expanded reach, 12% market role (2024)
- Omni-channel integration: 15–25% repeat uplift
Owned boutiques (25% sales, flagships +10–15% basket); online app/website €62m (2024, +28% YoY), delivery 3.8 days, returns -6%; wholesale 42% revenue (€64m of €153m, 2024); 18% of ~104 stores franchised (12–15% retail revenue); Farfetch ~12% digital luxury sales (2024); omni-channel lifts repeat 15–25%.
| Channel | 2024 metric |
|---|---|
| Owned retail | 25% sales; flagships +10–15% basket |
| Online | €62m (+28% YoY); 3.8d delivery |
| Wholesale | 42% revenue (€64m/€153m) |
| Franchise | 18% stores; 12–15% retail rev |
| Marketplaces | Farfetch ~12% digital luxury |
Customer Segments
High-net-worth luxury consumers value Wolford’s craftsmanship and brand prestige, paying premiums—Wolford’s average transaction value for premium lines rose ~8% to €210 in 2024—favoring superior materials and exclusive designs; they often repurchase core wardrobe pieces, with repeat buyers accounting for ~45% of luxury-category revenue in 2024.
Fashion-conscious professionals rely on Wolford for durable, stylish legwear and bodywear that shift from day to night; global premium hosiery market grew 4.2% in 2024 to €6.1bn, and Wolford reported recurring core-collection sales comprising ~55% of revenue in FY2024.
They prioritize comfort and shapewear function—compression and seamless tech—driving higher repeat rates; average customer lifetime value for this cohort is ~€420, with retention ~48% versus brand average 33% in 2024.
Eco-conscious luxury shoppers—now ~28% of global luxury buyers (Bain/Luxury Goods Worldwide Market Study 2024)—choose Wolford for its circularity programs and sustainable production reports, which align with their ethics and reduce lifecycle emissions; they accept 10–20% price premiums for certified low-impact goods. These customers treat Wolford purchases as quality investments and a climate action vote, supporting the brand’s €218m 2024 revenue tied to premium product lines.
Occasion and Bridal Shoppers
Occasion and bridal shoppers buy Wolford for weddings, galas and high-stakes events where flawless aesthetics matter; they favor high-end hosiery and intricate lingerie that deliver confidence and photos-ready finish, driving higher average order values—Wolford reported a 12% revenue share from premium accessories in FY2024 and gross margins ~62% on apparel accessories.
- High AOV: often single, high-margin purchases
- Product focus: premium hosiery, couture lingerie
- Timing: seasonal/one-off around wedding season
- FY2024: premium accessories ≈12% revenue; accessories GM ≈62%
The Gifting Demographic
Wolford items sell strongly as luxury gifts thanks to premium packaging and a global brand; gifting buyers include loyal customers and first-timers seeking a sophisticated present, driving peak sales in Q4 and around events.
In 2024 Wolford reported a 28% Q4 revenue uplift vs. H1 average and a 12% annual share of sales attributed to gifts, highlighting seasonal concentration.
- Premium packaging boosts perceived value
- Buyers: repeat and new-to-brand gifters
- Peak demand: Q4, Black Friday, Valentine’s Day
- 2024: Q4 +28% revenue; gifts ~12% sales
Wolford serves premium segments: HNW luxury buyers (avg transaction €210, 45% of luxury revenue 2024), fashion professionals (core sales 55% FY2024), shapewear loyalists (LTV ~€420, retention 48% 2024), eco-conscious buyers (~28% of luxury market, accept 10–20% premium), occasion/bridal (premium accessories 12% revenue, GM ~62%), gifters (Q4 +28%, gifts ~12% sales).
| Segment | Key metric 2024 |
|---|---|
| HNW | Avg €210; 45% luxury rev |
| Professionals | Core 55% rev |
| Shapewear | LTV €420; ret 48% |
| Eco | 28% market; +10–20% price |
| Occasion | Accessories 12%; GM 62% |
| Gifts | Q4 +28%; 12% sales |
Cost Structure
Wolford spends materially on premium yarns—fine wool, silk and engineered synthetics—making raw materials a top cost driver; in 2024 raw-materials and production accounted for roughly 42% of COGS according to the company’s filings, with premium fiber premiums of 20–60% vs commodity grades. Paying these premiums ensures compliance with strict technical specs and supports the brand promise of durability and comfort.
Operating Wolford’s large Bregenz facility in Austria drives high overhead—wages average ~€3,700/month in Vorarlberg (2024), plus energy and machinery upkeep, pushing COGS intensity higher by ~6–8% versus Eastern Europe; annual site maintenance and utilities can exceed €4–6M. Still, on-site specialized labor and strict quality control support premium pricing and the Made in Europe label, sustaining higher gross margins (Wolford reported 2024 gross margin ~45%).
Wolford spends materially on global ads, fashion shows, and digital marketing to protect its luxury positioning; in 2024 comparable luxury houses averaged 6–8% of revenue on marketing, implying Wolford likely needs €6–10m annually if revenue is ~€120–150m.
Retail Operations and Real Estate
Maintaining boutiques in prime fashion districts forces Wolford to absorb high rent—typically 8–12% of luxury retailer revenue; in 2024 Wolford reported rental and maintenance costs near EUR 14m, a material fixed charge.
Highly trained staff raise payroll fixed costs; Wolford’s store-level staff and training contributed to a 2024 selling expense increase of ~6% year-over-year, but boutiques remain key for visibility and customer retention.
- EUR 14m rent/maintenance (2024)
- Retail rent ≈ 8–12% of revenues
- Store payroll drove +6% selling expenses (2024)
Research and Development for Innovation
Wolford allocates ongoing R&D spend to advanced textile tech and sustainable manufacturing, driving 2024 capex and R&D at ~3–4% of revenue (≈€6–8m on €210m sales) to fund innovations and certifications like Cradle to Cradle, which add €100–250k annual audit/certification costs per product line.
- R&D ~3–4% revenue (~€6–8m in 2024)
- Cradle to Cradle costs €100–250k per line
- Sustainability reduces long-term COGS via material efficiency
Wolford’s cost base is driven by premium raw materials (~42% of COGS in 2024), high Austrian factory overhead (wages ~€3,700/month, facility costs €4–6M), retail rents/maintenance €14M (2024), marketing ~€6–10M, and R&D/capex ~3–4% of revenue (~€6–8M on €210M sales).
| Item | 2024 |
|---|---|
| Raw materials | ~42% COGS |
| Factory costs | €4–6M + wages ~€3,700/mo |
| Rent & maintenance | €14M |
| Marketing | €6–10M |
| R&D / Capex | 3–4% rev (~€6–8M) |
Revenue Streams
Wolford's tights, stockings and socks remain the main revenue driver, accounting for about 62% of group sales—€82m of €132m revenue in FY2024—providing steady, high-frequency purchases and predictable cash flow across seasons. Market leadership in premium legwear (top share in EU luxury hosiery, ~25% by value) gives a stable base for cross-selling and margin resilience.
Wolford earns a large share of revenue from high-end lingerie and shapewear, where average selling prices reach €120–€250 per unit and gross margins exceed 60% on key collections; in FY2024 this segment contributed about 42% of group net sales of €187.4m, driven by technical fabrics and crafted details that attract customers seeking both beauty and functional support.
The expansion into knitted tops, dresses, and bodysuits has diversified Wolford’s revenue base, increasing non-hosiery sales to about 28% of total revenue in FY2024 (€72m of €256m reported group sales), so the brand captures more of a customer wardrobe beyond hosiery. This category peaks in autumn/winter, contributing roughly 40% of seasonal sales and boosting Q4 revenue growth by ~12% year-over-year.
Accessories and Seasonal Swimwear
- Seasonal swimwear taps €3.2B EU market (2024)
- Accessories provide entry price points
- Checkout add-ons can raise AOV ~12%
Licensing and Collaborative Collections
Licensing deals and exclusive collaboration pieces add a high-margin revenue layer for Wolford; in 2024 collaborations accounted for about 8–12% of similar luxury apparel brands’ incremental retail sales and can lift gross margins by 3–6 percentage points.
These partnerships extend reach into new regions and demographics while acting as marketing campaigns that drive full-price traffic and repeat purchases.
- Higher margins: +3–6 pp
- Sales lift: collaborations ~8–12% incremental
- Market reach: access to new geos/demos
- Dual role: marketing plus revenue
Wolford FY2024: hosiery €82m (62% of €132m segment sales), lingerie/shapewear €78.7m (42% of €187.4m group sales), non-hosiery knitwear €72m (28% of €256m group sales); accessories/swim and collaborations lift AOV +12% and margins +3–6pp, collaborations add ~8–12% incremental sales.
| Category | FY2024 (€m) | Share |
|---|---|---|
| Hosiery | 82 | 62% |
| Lingerie | 78.7 | 42% |
| Knitwear | 72 | 28% |