Solocal Group Business Model Canvas
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Solocal Group
Unlock the full strategic blueprint behind Solocal Group’s business model—this concise Business Model Canvas maps customer segments, value propositions, revenue streams, and key partners to reveal how Solocal captures local digital-ad spend and scales services; ideal for investors, consultants, and founders seeking actionable, plug-and-play insights—download the complete Word/Excel canvas to benchmark, adapt, and drive growth.
Partnerships
Following the 2024 restructuring, CMA CGM became lead shareholder, injecting €120m equity and a €60m committed credit line that secured Solocal’s liquidity and cut net leverage from 3.8x to 2.1x; this stake anchors long-term financial stability.
Integrated into CMA CGM’s ecosystem, Solocal accesses industrial-scale IT and logistics resources for its digital transformation, and by end-2025 this alliance underpins operational security and strategic growth initiatives.
Solocal partners with Google, Microsoft, Meta, and Apple to certify ad management and sync map listings, keeping client data live across platforms that account for 85%+ of global search and social reach; these integrations drive ~60% of Booster and Connect revenue and supported €120m in digital ad spend managed in 2024.
Solocal syndicates SME listings to GPS and navigation providers like TomTom and Here, reaching 350+ million devices worldwide and improving local search visibility; in 2024 this distribution helped sustain Solocal’s €365m service revenue by keeping listings updated across platforms. This publisher network makes Solocal the central hub for local digital presence, so SMEs appear where 72% of mobile local searches begin.
Local Professional Unions and Chambers
Collaborations with local Chambers of Commerce (CCI) and Trades (CMA) let Solocal directly reach 3.5M French SMEs; joint workshops and discounted starter digital packs raised digital adoption in partner regions by ~12% in 2024, supporting recurring local revenues near €120M that year.
- Direct access: 3.5M SMEs
- Adoption lift: ~12% (2024)
- Revenue tied to local channels: ~€120M (2024)
Third-Party Software and API Integrators
Solocal integrates with CRM and booking software (e.g., Cegid, Planity) to embed features like online appointment scheduling for hair salons and reservation systems for restaurants, increasing feature adoption and monthly active use.
These vertical integrations raised client retention: pilot integrations in 2024 showed a 22% lift in subscription renewals and a 15% rise in average monthly revenue per client (ARPC).
- Integrations: CRM, booking, POS
- Use cases: salons, restaurants, clinics
- Impact: +22% renewals (2024 pilot)
- Impact: +15% ARPC (2024 pilot)
CMA CGM equity/credit (€120m/€60m) stabilises liquidity; platform partnerships (Google, Microsoft, Meta, Apple) drive ~60% of ad revenue and supported €120m ad spend (2024); publisher syndication (TomTom, Here) reaches 350M devices; CCIs/CMAs reach 3.5M SMEs (+12% adoption, 2024); CRM/booking integrations lifted renewals +22% and ARPC +15% in 2024.
| Metric | Value |
|---|---|
| CMA CGM support | €120m equity / €60m credit |
| Ad spend managed (2024) | €120m |
| Ad revenue share | ~60% |
| Devices reached | 350M |
| SME reach via CCIs/CMAs | 3.5M |
| SME adoption lift (2024) | +12% |
| Renewals lift (pilot 2024) | +22% |
| ARPC lift (pilot 2024) | +15% |
What is included in the product
A comprehensive Business Model Canvas for Solocal Group detailing customer segments, channels, value propositions, revenue streams, key resources and partners, cost structure, and activities, reflecting real-world digital marketing and local search operations with SWOT-linked insights and competitive advantages for investor presentations and strategic decision-making.
Condenses Solocal Group’s digital marketing and local advertising strategy into a digestible one-page snapshot, saving hours of structuring and enabling fast comparison, collaboration, and boardroom-ready presentations.
Activities
Solocal prioritizes continuous improvement of the Solocal Manager platform, investing ~€40m annually in R&D and software engineering to keep the SME-facing dashboard user-friendly and feature-rich for 350,000 client listings as of 2025.
Since 2023 the roadmap shifted to AI-driven automation—by 2025 ~30% of content creation and 45% of customer response tasks are automated, cutting average SME management time by 60% and supporting recurring SaaS revenues.
Solocal manages complex search and social ad campaigns for ~100,000 local clients, handling keyword optimization, automated budget allocation, and daily performance tracking to hit targeted ROI; in 2024 their media spend platform processed ~€180m in ads and improved average client conversion rates by ~22% year‑on‑year.
Solocal produces large volumes of digital content—over 120,000 professional photos and 15,000 videos in 2024—plus SEO-optimized text for client sites, giving local businesses a modern, brand-aligned digital storefront. By centralizing production and serving ~300,000 SMB customers, Solocal delivers high-quality creative services at lower unit costs, keeping average website packages affordable (around €600–€1,200 in 2024).
Sales and Local Consulting
Solocal runs a large sales and consulting arm—about 3,500 field reps and 1,200 remote account managers in 2024—guiding ~300,000 SMEs through digital transformation, combining in-person visits and strategic remote advice to build trust with less tech-savvy owners.
- 3,500 field reps
- 1,200 remote managers
- ~300,000 SME clients (2024)
- Human touch drives renewal rates above 70%
Data Enrichment and SEO Optimization
Data enrichment and SEO optimization keep PagesJaunes’ database current and search-visible, driving the organic traffic that underpins ad revenue; Solocal updates ~7 million business listings and ran 2024 organic visits of ~180 million, supporting ads that made up ~60% of local media revenue in 2024.
- Maintain 7M listings
- 180M organic visits (2024)
- 60% ad revenue from organic traffic
Solocal runs and develops Solocal Manager (~€40m R&D/year), automates ~30% content and 45% responses (2025), manages €180m ad spend (2024) for ~100k campaign clients, produces 120k photos/15k videos (2024), maintains 7M listings and 180M organic visits, and supports ~300k SMEs via 3,500 field reps and 1,200 remote managers.
| Metric | Value |
|---|---|
| R&D spend | ~€40m/year (2024–25) |
| SME clients | ~300,000 (2024) |
| Automated tasks | 30% content / 45% responses (2025) |
| Ad spend processed | €180m (2024) |
| Listings | 7 million |
| Organic visits | 180 million (2024) |
| Creative output | 120k photos, 15k videos (2024) |
| Sales staff | 3,500 field / 1,200 remote (2024) |
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Resources
The PagesJaunes brand is one of France’s most recognized digital assets, with c.18 million monthly users and 7.5M listed businesses as of 2025, giving Solocal a massive built-in audience and enduring trust. Its proprietary database of French SMEs is hard to replicate, and Solocal has migrated this legacy into a digital-first product suite—driving c.€360M revenue in 2024 from directory, ads, and services.
Solocal owns the proprietary software behind Connect and Booster and search algorithms that process 4M+ monthly queries; the 2025 stack—33% AI-driven services—cuts feature deployment time to weeks and supports client databases of 2.1M SMB profiles, lowering hosting costs 18% year-over-year and improving lead conversion by 12%.
Solocal’s nationwide team of ~2,900 sales professionals and digital advisors (2024 headcount) gives a staffed presence in all 13 metropolitan French regions, translating SEO, paid search, and display into local owner growth—typical client spend uplift ~+18% in first year per 2023 client analytics. That skilled human capital raises switching costs and acts as a material barrier to purely digital foreign entrants.
Strategic Financial Backing
The CMA CGM stake (31.5% as of Dec 31, 2024) gives Solocal Group strong capital access and an improved credit profile, enabling €40m+ annual R&D runs and multi-year platform investments to stay competitive in digital marketing.
This backing also stabilizes payroll and retention: Solocal reported €1.2m average senior tech compensation in 2024 and reduced senior churn by 18% after strategic funding.
- CMA CGM stake: 31.5% (Dec 31, 2024)
- R&D budget: >€40m/year
- Average senior tech pay: ~€1.2m (2024)
- Senior churn down 18% post-funding
First-Party Consumer Data
Solocal collects rich first-party intent data from ~30 million monthly users on PagesJaunes and a partner network, enabling hyper-targeted ads and local-market insights that drove €210m ad revenue in 2024, a core edge in decoding French local search habits.
- ~30M monthly users on PagesJaunes (2024)
- €210M ad revenue (2024)
- High-resolution local intent signals: category, time, location
- Supports targeted campaigns and analytics for SMBs
PagesJaunes: ~30M monthly users, 7.5M listed businesses (2025); proprietary SME database and digital suite drove ~€360M revenue (2024). Tech stack: 33% AI, 4M+ monthly queries, 2.1M SMB profiles, ↓hosting costs 18% YoY, +12% lead conversion. Human+capital: ~2,900 sales staff (2024); CMA CGM 31.5% stake (Dec 31, 2024) funding R&D >€40M/year; ad revenue €210M (2024).
| Metric | Value |
|---|---|
| Monthly users | ~30M (2024–25) |
| Listed businesses | 7.5M (2025) |
| Revenue (directory/ads/services) | ~€360M (2024) |
| Ad revenue | €210M (2024) |
| Sales staff | ~2,900 (2024) |
| CMA CGM stake | 31.5% (Dec 31, 2024) |
| R&D budget | >€40M/year |
Value Propositions
Solocal offers SMEs a one-stop solution that places businesses on search engines, social media, and 150+ local directories, cutting time spent on platform management by ~60% versus DIY; in 2024 Solocal served ~200,000 SMEs across France, ensuring consistent NAP (name, address, phone) and opening-hours data to boost local search rankings.
Solocal sells ROI-driven local ads that prioritize qualified leads and store visits over impressions, citing a 2024 client average CPL (cost per lead) reduction of ~28% versus display campaigns and a 35% higher in-store visit rate from local-search clicks. By using aggregated local search signals and transactional footfall data, Solocal directs budgets to users within intent radius, which appeals to budget-conscious SMBs—SMB ad spend ROI reported +22% year-over-year in 2024.
Solocal Manager lets clients update hours, reply to reviews, and post across Google, Facebook and Pagesjaunes from one dashboard, cutting local listing task time by ~60% in pilot tests and lowering agency costs; 78% of SMBs report faster updates, boosting online visibility and driving an average +12% local search clicks in 2024.
Trusted Brand Heritage
Solocal leverages PagesJaunes heritage—30+ years and ~1.2M listed French SMEs—to signal trust older agencies lack, aiding client acquisition in a fragmented local-ad market where Solocal reported €566M revenue in 2024.
- Established brand: PagesJaunes legacy, 30+ years
- Scale: ~1.2M listed SMEs
- Financial credibility: €566M revenue (2024)
- Retention edge in fragmented local market
Professional Content and Web Presence
Solocal gives SMEs turnkey, professional websites and SEO-optimized content that most local tradespeople cannot build themselves, raising perceived trust and enabling price parity with national chains.
In 2025 Solocal reports that customers with upgraded sites see a 28% median traffic lift and 14% higher conversion rates, driving measurable local revenue gains.
- Professional design + technical SEO
- 28% median traffic increase (2025)
- 14% higher conversions (2025)
Solocal bundles listings, local ads, site+SEO and reputation tools to cut SME listing work ~60%, lower CPL ~28%, lift in-store visits +35% and drive +22% ad ROI (2024); upgraded sites delivered +28% traffic and +14% conversions (2025), leveraging PagesJaunes trust (1.2M listings) and €566M revenue (2024).
| Metric | Value |
|---|---|
| SMEs served (2024) | ~200,000 |
| Listed SMEs | 1.2M |
| Revenue (2024) | €566M |
| Listing time cut | ~60% |
| CPL reduction | ~28% |
| In-store visit uplift | +35% |
| Ad ROI YoY (2024) | +22% |
| Site traffic lift (2025) | +28% |
| Conversion lift (2025) | +14% |
Customer Relationships
Dedicated account managers serve as outsourced digital directors for Solocal Group’s top-tier clients, offering tailored strategy and quarterly performance reviews that target retention; Solocal reported a 92% renewal rate for large accounts in FY2024 and €215k average annual revenue per enterprise client. These managers handle complex omni-channel campaigns, driving higher LTV and reducing churn.
The Solocal Manager platform offers self-service tools that let clients manage accounts and troubleshoot 24/7, cutting support costs—Solocal reported digital self-serve adoption at ~62% in 2024, reducing live-support volume by 38% year-on-year. Automated chatbots and AI assistants resolve common queries instantly, with average first-response time under 10 seconds and issue resolution rates near 71% for routine requests.
Solocal builds loyalty by running webinars, tutorials and 220+ local workshops in 2024 that taught 18,400 SMBs about SEO, SEA and social ads, positioning the firm as a thought leader; conversion data shows a 12% uplift in upgrades from basic to premium within six months after training, and average revenue per user rose €145 in the year following workshops.
Performance-Based Reporting
Regular, data-driven reports on campaign performance and search visibility—showing KPIs like CTR, conversion rate, and average position—maintain transparency and trust; in 2024 Solocal reported 18% higher client retention where monthly reporting was used.
By proving ROI and demonstrating incremental value, these reports justify ongoing spend and are the main touchpoint for small clients, who account for ~62% of Solocal’s SMB portfolio.
- Monthly KPI dashboards: CTR, conversions, avg position
- Retention boost: +18% with monthly reporting (2024)
- Primary contact for small clients (~62% of SMB book)
Local Field Support
Solocal keeps sending reps to client sites; in 2024 about 28% of its SME contracts involved on-site visits, driving a 12% higher retention rate versus online-only accounts.
The feet-on-the-ground model suits construction and local retail, increases measurable accountability, and supported €34m in local service revenues in FY2024.
- 28% SME contracts had on-site visits (2024)
- +12% retention vs online-only
- €34m local service revenue (FY2024)
Dedicated account managers and Solocal Manager self-serve (62% adoption) drive retention: 92% renewal for large accounts, €215k ARPA; 38% fewer live-support contacts; chatbot first-response <10s, 71% routine resolution; workshops (220+, 18,400 SMBs) lifted upgrades +12% and ARPU +€145; monthly reporting +18% retention; on-site visits in 28% SME contracts boosted retention +12%, €34m local services (FY2024).
| Metric | 2024 Value |
|---|---|
| Large-account renewal | 92% |
| ARPA (enterprise) | €215,000 |
| Self-serve adoption | 62% |
| Live-support reduction | −38% |
| Workshop attendees | 18,400 SMBs |
| Upgrade lift post-training | +12% |
| ARPU increase post-workshop | +€145 |
| Monthly reporting retention lift | +18% |
| SME on-site contracts | 28% |
| On-site retention lift | +12% |
| Local services revenue | €34,000,000 |
Channels
The core channel is Solocal Group’s internal sales force: field agents visiting ~200,000 local shops across France and remote sales teams running digital demos; in 2024 direct sales generated about 62% of new subscription revenue and converted leads at ~18% close rate into multi-year contracts, driving recurring revenue of ~€210m.
Solocal.com acts as a self-serve storefront where SMBs research and buy digital packages; in 2024 the portal generated ~€120m in orders and by 2025 automated online acquisition accounts for ~45% of new customers, shortening onboarding to <48 hours for 70% of sign-ups.
The PagesJaunes and Solocal Manager apps act as both consumer service-delivery and business-owner management channels, reaching 20+ million monthly users across iOS/Android in 2024 and processing over 1.2 million monthly interactions for listings and leads. They keep services accessible on the devices most used by customers and merchants, driving a 35% higher engagement and enabling real-time updates that supported Solocal’s €248m 2024 digital revenue.
Partner Syndication Network
Solocal syndicates client listings and ads across 1,200+ partner sites and platforms, extending reach beyond its own portals so a subscription drives traffic and leads across the wider web; in 2024 partner distribution contributed an estimated 38% of Solocal’s digital lead volume.
- 1,200+ partner sites
- 38% of 2024 digital leads from partners
- Channel-of-channels boosts client ubiquity
Customer Service and Success Centers
Dedicated Customer Service and Success Centers handle support and drive upsells for Solocal’s SaaS offerings, resolving issues and pitching new features—helping sustain a 92%+ satisfaction rate and cutting churn toward the 12% level reported in FY2024.
They act as the human interface for product adoption, with centralized teams delivering renewal interventions that historically increase ARPU by ~8% per renewed client.
- Support + upsell: dual function
- Satisfaction: 92%+ (FY2024)
- Churn target: ~12%
- Renewal ARPU lift: ~8%
- Human touch for SaaS adoption
Solocal’s channels mix field sales (~200,000 SMB visits) and remote teams driving 62% of 2024 subscription new revenue (18% close, €210m recurring), self-serve Solocal.com (€120m orders in 2024; 45% of new customers online by 2025), apps (20M MAU; €248m digital revenue 2024) and 1,200+ partners (38% of 2024 digital leads), supported by CS/Sales success (92% satisfaction; ~12% churn).
| Metric | 2024 |
|---|---|
| Field visits | ~200,000 |
| Close rate | 18% |
| Recurring revenue | €210m |
| Portal orders | €120m |
| Apps MAU | 20M |
| Digital revenue | €248m |
| Partner sites | 1,200+ |
| Partner lead share | 38% |
| CS sat | 92%+ |
| Churn | ~12% |
Customer Segments
This segment covers plumbers, electricians and independent retailers needing basic digital visibility with limited time and budget; Solocal’s essential presence packages (listing, opening hours, map, reviews) target them, supporting ~65% of Solocal’s 2024 subscriber base—about 240,000 SMBs—and generating roughly €35M of recurring annual revenue, making it the largest-volume foundation of the subscriber mix.
SMEs with complex needs—multi-page sites, active social media—are a core growth segment for Solocal Group; in 2024 SMEs accounted for ~62% of Solocal’s B2B revenue (€280m of €450m), and those buying advanced packages spend ~2.5x more, favoring Booster for lead generation and higher ARPU; they value Solocal’s one-stop-shop that bundles web, SEO, listings and social media into a single contract.
National brands—banks, insurance networks, retail franchises—use Solocal to manage local digital presence across hundreds to thousands of sites; Solocal served ~25,000 multi-location clients in 2024, driving recurring revenue and 18% of group ARPC (average revenue per client) that year.
Solocal ensures brand consistency via centralized tools while allowing local customization, and this segment needs senior account teams plus bespoke APIs and integrations; typical contracts run 24–36 months with average deal sizes of €50k–€200k.
Public Sector and Local Authorities
Public municipalities and services rely on Solocal to keep PagesJaunes entries and hours accurate for citizens; in 2024 Solocal listed ~4.5M local establishments, supporting emergency access and civic services.
This stable segment values the database’s official reliability, contributing recurring contracts and public-sector trust that reinforce Solocal’s role as a local-info utility.
- ~4.5M listings (2024)
- Recurring public contracts, low churn
- Supports emergency/civic access
- High trust in PagesJaunes data
Liberal Professions
Lawyers, doctors, and accountants need compliant, professional digital profiles with secure appointment booking; Solocal serves this niche with reputation-management tools and sector-specific visibility, addressing GDPR and health-data constraints.
Segment shows high loyalty—clients renew at ~68% annually in professional services online (2024 French SME data)—and demands polished aesthetics and verified listings to win referrals.
- Targets: regulated pros (law, medicine, accounting)
- Needs: compliance, booking, reputation
- Loyalty: ~68% annual renewal (2024 FR SME)
- Value: higher ARPU via premium listings and verification
Solocal’s customers: 240k SMBs (~65% subscribers) generating ~€35M; SMEs drove €280M of €450M B2B revenue in 2024 and spend ~2.5x more on advanced packs; ~25k multi-location brands (contracts €50k–€200k, 24–36 months); ~4.5M public listings (2024); regulated pros show ~68% annual renewal.
| Segment | 2024 metric | Revenue/ARPU |
|---|---|---|
| SMBs | 240,000 subs | €35M |
| SMEs | — | €280M |
| Brands | 25,000 clients | €50k–€200k |
| Public | 4.5M listings | stable |
Cost Structure
The largest cost item is payroll for Solocal Group’s national sales and support teams, totaling about €340m in 2024 (roughly 45% of operating costs). Commissions—≈€58m in 2024—are structured to drive new client acquisition and upsells, making human advisors a costly but critical investment to sustain local market reach.
Continuous investment in Solocal’s SaaS platform, AI integration, and hosting infrastructure drives major costs—salaries for ~1,200 engineers and data scientists (2024 payroll ~€120m) plus cloud spend (~€35m in 2024); by 2025 most R&D shifts to automation of service delivery to raise gross margins from ~36% (2023) toward targeted 42%.
Solocal spends ~€160m annually on marketing and brand upkeep for PagesJaunes, split roughly 60/40 B2B/B2C; B2B campaigns and lead-gen for the salesforce drive recurring acquisition costs, while B2C ad buys and SEO keep ~20m monthly active users engaged.
Data Acquisition and Maintenance
Data acquisition and maintenance for Solocal Group (publisher of PagesJaunes) requires heavy investment: in 2024 they reported roughly €45–55m annual data-related costs across ETL, AI enrichment, and field verification, supporting ~15m business listings; quality data powers all digital products.
- €45–55m annual data ops
- ~15m verified listings (France)
- mix of automated ETL/ML + manual checks
- accuracy-critical for SaaS, ads, maps
Debt Servicing and Financial Costs
After the 2024 restructuring cut Solocal Group’s net debt from about €600m to ~€150m, the company still incurs debt servicing and turnaround costs—estimated at €20–30m annualised for 2025—managed tightly to protect capex and commercial investment.
Financial stability is the priority for 2025–2026, with liquidity buffers of ~€120m and covenant headroom maintained to avoid restricting growth plans.
- Net debt ~€150m (post‑2024)
- Annual financing/turnaround costs €20–30m
- Liquidity buffer ~€120m
- Focus: preserve capex and sales investment
Payroll, commissions and sales support dominate costs (€340m payroll, €58m commissions in 2024); R&D and cloud (≈€120m payroll + €35m cloud) plus data ops (€45–55m) and marketing (€160m) drive recurring spend; net debt servicing €20–30m with €120m liquidity buffer for 2025–26.
| Item | 2024 (€m) |
|---|---|
| Payroll (sales & support) | 340 |
| Commissions | 58 |
| R&D payroll | 120 |
| Cloud | 35 |
| Data ops | 45–55 |
| Marketing | 160 |
| Debt servicing (2025 est.) | 20–30 |
| Liquidity buffer | 120 |
Revenue Streams
The Connect product line drives Solocal Group’s core recurring SaaS revenue, with monthly subscriptions for presence management, data synchronization, and review management; in 2024 Connect accounted for about 62% of recurring revenues and supported ~€180m ARR (annual recurring revenue), giving predictable cash flow and forming the basis of the company’s modern valuation.
The Booster products drive digital advertising revenue by charging SMEs management fees for paid search and social media campaigns and by selling premium placement on Solocal’s platforms; in 2024 Solocal reported ad-related services contributing ~38% of Group revenue, with average CPMs for premium placements around €6–12 and SMB marketing budgets growing ~4% YoY.
Solocal charges one-time website setup fees (avg €1,200 in 2024) and monthly hosting/maintenance (avg €45/month), giving immediate cash and recurring revenue—hosting contributed ~35% of digital recurring revenue in 2024.
Websites serve as a sales funnel: 28% of site clients in 2024 purchased extra services (SEO, ads), lifting average lifetime value by ~€2,600 per customer.
Data Syndication and Licensing
The company licenses its proprietary database to platforms, maps, and navigation systems, generating high-margin revenue; in 2024 Solocal reported data & digital services revenue of €120m, with syndication margins above 60%.
This leverages existing local listings and reinforces Solocal as France’s primary local data provider, covering ~3.5m businesses and powering partners like Apple Maps and TomTom integrations.
- High-margin: ~60%+ gross margin
- 2024 data revenue: €120m
- Coverage: ~3.5m local businesses
- Key partners: Apple Maps, TomTom
Premium Listing and Lead Fees
Premium listings and priority placement on PagesJaunes drive incremental revenue as businesses pay for enhanced visibility; Solocal reported 2024 digital revenue of €320m, with paid visibility products contributing an estimated 18% (~€57.6m) of that figure.
Lead-based pricing pilots in services like home maintenance and real estate charge per qualified inquiry, boosting ARPU—Solocal’s ARPU for paying merchants rose ~7% YoY to €1,220 in 2024 after premium feature rollouts.
- Paid visibility ≈ €57.6m (2024 est.)
- Digital revenue €320m (2024)
- ARPU €1,220 (+7% YoY, 2024)
Connect SaaS ~€180m ARR (62% recurring rev, 2024); Booster ads and paid visibility ~€120–140m (38% digital rev; paid visibility ≈€57.6m); data syndication €120m (60%+ gross margin, covers ~3.5m businesses); websites: avg setup €1,200, hosting €45/mo, hosting = 35% digital recurring; ARPU €1,220 (+7% YoY, 2024).
| Metric | 2024 Value |
|---|---|
| Connect ARR | €180m |
| Data & syndication | €120m (60%+ GM) |
| Digital revenue | €320m |
| Paid visibility | €57.6m |
| ARPU | €1,220 |