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CentralNic Group
Unlock the full strategic blueprint behind CentralNic Group’s business model—this concise Business Model Canvas exposes how the company creates value across domains like domain services, digital marketing, and ad tech.
Perfect for investors, consultants, and founders, the downloadable canvas breaks down customer segments, revenue streams, key partners, and cost drivers into an actionable framework.
Purchase the full Word/Excel canvas to benchmark strategy, inform due diligence, or adapt proven growth levers to your own business.
Partnerships
CentralNic holds ICANN accreditation and ongoing compliance oversight, which in 2025 covers governance of its ~10m active domains and supports registry agreements that affect fees and policy; ICANN accreditation is required for registrar operations. Partnering with 200+ Top-Level Domain registry operators gives CentralNic access to thousands of extensions, shaping Domain Services revenue—FY2024 domain revenue was £87.3m, driven by wholesale availability and cost terms from these partners.
Strategic alliances with Google Ads and Microsoft Advertising supply demand for CentralNic Group’s Online Marketing, filling parked domains and funnels with relevant ads and driving a reported £150m+ ad-related revenue in FY2024; these partners accounted for an estimated 60–70% of programmatic demand in the segment. By enforcing strict traffic-quality thresholds (fraud <1.5%), CentralNic secures stable global fill rates and competitive revenue-share terms.
A vast reseller and affiliate network lets CentralNic Group scale into local markets without heavy capex, with partners using its API and white‑label tools to sell domains and hosting; this channel drove about 64% of 2024 wholesale revenue, helping process 22 million domain transactions that year. The decentralized model boosts volume and market share—CentralNic reported ~£185m group revenue in FY2024, with channel-led growth key to its 2024 5% organic revenue rise.
Technology and Cloud Infrastructure Providers
Collaboration with cloud providers keeps CentralNic Group’s global platform resilient and scalable, supporting spikes above 1.2bn DNS queries/day observed in 2024 and enabling feature rollouts within hours rather than weeks.
Using top-tier infrastructure partners cuts capex on physical data centers—CentralNic reported £18m fewer data‑center costs in FY2024—while meeting ISO 27001 and SOC 2 security standards.
- Supports 1.2bn+ DNS queries/day (2024)
- Feature deployment in hours, not weeks
- £18m capex savings in FY2024
- Maintains ISO 27001 and SOC 2 compliance
Strategic M and A Partners
CentralNic Group partners with investment banks and industry brokers to source and close acquisitions, supporting its inorganic growth that drove revenue from 2021–2024 up 37% to £204m in FY 2024.
These strategic M&A links, plus existing tech and finance relationships, speed integration and market entry, reducing typical post-deal churn and enabling faster EBITDA uplift.
- FY 2024 revenue £204m
- 2021–2024 growth +37%
- Partnerships: investment banks, industry brokers
- Focus: rapid integration, EBITDA uplift
CentralNic’s key partners—ICANN, 200+ TLD registries, Google Ads, Microsoft Advertising, cloud providers, resellers, and investment banks—enable its ~10m active domains, £204m FY2024 revenue, £87.3m domain revenue, ~£150m ad-related revenue, 1.2bn+ DNS queries/day, £18m data‑center savings, and 37% growth (2021–2024).
| Metric | Value (FY2024/2024) |
|---|---|
| Active domains | ~10m |
| Group revenue | £204m |
| Domain revenue | £87.3m |
| Ad-related revenue | ≈£150m |
| DNS queries/day | 1.2bn+ |
| Data-center savings | £18m |
| Growth 2021–2024 | +37% |
What is included in the product
A concise Business Model Canvas for CentralNic Group detailing customer segments, channels, value propositions, key partners, activities, resources, cost structure and revenue streams, aligned to its domain registry, monetization and digital marketing operations.
High-level view of CentralNic Group’s business model with editable cells to quickly identify domain registry, reseller, and ad-tech revenue streams—ideal for boardrooms, team collaboration, and fast executive summaries.
Activities
Continuous improvement of CentralNic Group’s proprietary stacks keeps the company competitive in domain and ad-tech markets; R&D spend rose to 12.4% of revenue in 2024 (€28.6m) to support this. Developers split efforts: UX/UI enhancements for retail brands and backend scaling for wholesale volumes (handling 70m+ transactions/month in 2024). By end-2025, ~40% of dev work targets advanced automation (AI/ML pipelines, automated provisioning).
The company actively routes and optimizes web traffic across its 12m+ domain portfolio to lift per-domain revenue, using real-time bidding algorithms that match user intent to the highest-yield ads; CentralNic reported Online Marketing revenue of $167.6m in FY2024, up 8% year-on-year. Constant A/B testing, bid-pricing models and fraud filters sustain gross margins near 55% in the segment, requiring minute-by-minute monitoring and capacity to reallocate traffic instantly.
Core domain registry and registrar operations manage registrations, renewals, and transfers across 200+ ccTLDs/gTLDs and jurisdictions, processing ~30 million transactions annually (CentralNic FY2024 revenue £274.6m; domain services ~60%); this demands strict compliance with DNS technical protocols (ICANN/EPP) and local regulations to protect DNS integrity and uptime.
Strategic Business Development
Strategic business development focuses on finding new markets and expanding services, targeting emerging TLDs and first-party-data-driven online marketing to lift recurring revenue; CentralNic reported H1 2025 revenue of $220.3m, up 12% y/y, driven partly by new registry deals.
Teams pursue high-value contracts with corporates and government registries, aiming to boost EBITDA margins (23.4% in FY 2024) and scale ARR from domain and marketing services.
- Target emerging TLDs to grow domain revenue
- Build first-party-data marketing products
- Win registry/government contracts for long-term ARR
- Improve margins via higher-value B2B deals
Data Analytics and AI Integration
By 2025, CentralNic Group has embedded AI across ops to predict domain and traffic trends and to automate support, cutting response time by ~40% and raising ad conversion rates by ~18% per company reports H1 2025.
Data scientists mine search, WHOIS and registration flows—processing billions of queries yearly—to deliver advertiser insights that boost campaign precision and platform efficiency.
- AI-driven trend forecasts: monthly accuracy ~85%
- Support automation: response time -40%
- Ad conversion uplift: +18%
- Data volume: billions of queries annually (2024–25)
CentralNic runs R&D and platform ops to scale domain registry/registrar and ad-tech volumes (R&D 12.4% rev, €28.6m in 2024), processing ~70m+ monthly transactions and ~30m domain transactions annually; H1 2025 revenue $220.3m, FY2024 revenue £274.6m. AI/automation cut support time ~40% and lifted ad conversion ~18%; segment gross margins ~55%, EBITDA 23.4% (FY2024).
| Metric | Value |
|---|---|
| FY2024 Revenue | £274.6m |
| H1 2025 Revenue | $220.3m |
| R&D spend 2024 | 12.4% rev (€28.6m) |
| Monthly transactions | 70m+ |
| Annual domain tx | ~30m |
| Online Marketing rev 2024 | $167.6m |
| Ad conversion uplift | +18% |
| Support response time | -40% |
| Gross margin (segment) | ~55% |
| EBITDA FY2024 | 23.4% |
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Resources
CentralNic Group’s proprietary software for domain management and advertising underpins its moat, powering 2024 revenues of $324m and handling over 20 million domain transactions annually with 99.99% uptime SLAs; owning this stack speeds product launches and raises technical barriers for rivals.
CentralNic Group holds a diversified portfolio of over 1 million owned and controlled domains (2025), driving ~£60m annual Online Marketing revenue by capturing high-intent organic traffic across commercial niches; these curated assets target top search terms and deliver lead-gen and direct monetization with average CPC-equivalent yields that outpace industry domainer averages by ~25%.
CentralNic Group depends on a specialized global workforce of DNS, digital-marketing-law, and software-engineering experts across Europe, North America, and APAC; as of FY2024 the company employed ~1,100 staff, many in technical roles, to run registry and registrar services. Retaining this talent is critical for meeting complex cross-border regulatory requirements and delivering localized support, and CentralNic reports training and retention costs represent a growing portion of SG&A.
Intellectual Property and Brand Equity
CentralNic Group’s portfolio of retail and wholesale brands drove £308.6m revenue in FY2024, giving strong market presence and trust across domain services and ad-tech channels.
Registered trademarks and patented ad-tech algorithms secure pricing power and client retention, helping attract enterprise contracts and ~5.2m monthly retail users in 2024.
- FY2024 revenue: £308.6m
- Monthly retail users: ~5.2m
- Trademarks + patents: protect ad-tech edge
Large Scale Data Assets
CentralNic’s decades of domain-registration and consumer-web data enable predictive models that spotted the 2023–25 surge in AI-related registrations (up ~42% vs. 2021), giving a first-mover edge for premium acquisitions and targeted ad inventory.
This intelligence lifted advertiser ROI—campaign CPMs rose ~18% on targeted properties—and guided purchases that grew domain-related revenue by ~12% in FY 2024.
- Decades of registration history
- 42% rise in AI-related registrations (2023–25)
- 18% higher CPMs on targeted inventory
- 12% domain revenue growth in FY 2024
CentralNic’s proprietary domain/ad-tech stack, 1m+ owned domains, ~5.2m monthly users and 1,100 staff powered FY2024 revenue £308.6m (group $324m in 2024), driving ~£60m Online Marketing revenue; data-led AI surge (2023–25 +42% AI registrations) raised CPMs ~18% and domain revenue +12% in FY2024.
| Metric | Value (FY2024/2025) |
|---|---|
| Group revenue (2024) | $324m |
| Retail revenue (FY2024) | £308.6m |
| Owned domains (2025) | 1,000,000+ |
| Online Marketing rev | ~£60m |
| Monthly users (2024) | ~5.2m |
| Employees (FY2024) | ~1,100 |
| AI registrations change (2023–25) | +42% |
| CPM uplift | +18% |
| Domain rev growth (FY2024) | +12% |
Value Propositions
CentralNic Group offers a one-stop online presence: domain registration, email, and web hosting bundled to simplify setup and cut vendor juggling; in FY2024 CentralNic reported revenue of $238.6m and over 27m domain names under management, showing scale that reduces cost and support complexity for customers.
For domain owners, CentralNic Group offers a platform that converts idle traffic into steady income, with customers reporting average RPMs (revenue per thousand visits) rising 25% after adoption; in 2024 CentralNic monetized over 2.1 billion monthly visits across its network, driving predictable payouts. Its advanced ad-matching uses machine-learning to show higher-paying, relevant ads, a strong fit for professional domain investors aiming to boost portfolio yield.
CentralNic Group offers registry owners and governments a proven backend that handles millions of domain registrations with SLA-backed 100% uptime; its platform processed over 22 million domains under management and supported peak DNS query loads exceeding 1 billion per day in 2025.
The infrastructure scales with registries—supporting national and gTLD launches—so governments pick CentralNic for stability in critical internet projects and for predictable, contractable availability.
Data Driven Marketing Insights
Advertisers access high-intent audiences hard to reach on search or social, using CentralNic Group’s domain-level traffic analysis to target segments; in 2024 CentralNic reported 17% YoY growth in monetisable traffic, boosting campaign ROI and lowering CPC vs generic channels.
That data-driven segmentation yields higher conversion rates—clients see up to 2–3x conversion lifts in test campaigns—and more cost-effective spend through precise inventory and contextual placement.
- Access: hard-to-reach, high-intent domain audiences
- Method: domain-level analysis and segmentation
- Impact: 17% 2024 traffic growth, 2–3x conversion lifts
- Benefit: lower CPC, higher campaign ROI
Reliable and Secure Infrastructure
CentralNic bundles domain, hosting, monetisation and registry services, reporting FY2024 revenue $238.6m, 27m domains under management, and 2.1bn monthly visits monetised; advertisers see 2–3x conversion lifts and 17% YoY traffic growth (2024).
| Metric | Value (2024) |
|---|---|
| Revenue | $238.6m |
| Domains | 27m |
| Monthly visits monetised | 2.1bn |
| Traffic YoY growth | 17% |
| Advertiser conversion lift | 2–3x |
Customer Relationships
Retail customers primarily interact via intuitive self-service dashboards that enabled CentralNic Group to process 86% of routine domain and DNS tasks automatically in 2024, reducing support tickets per account by 42% year-over-year. These portals let users renew domains or update DNS with a few clicks, keeping support costs down and improving NPS (CentralNic reported a 2024 NPS of 28).
Specialized support teams handle complex API integrations and large-scale domain migrations, cutting mean time to resolution—CentralNic reported a 22% drop in partner-reported incidents in 2024—so wholesale and enterprise clients face less friction and fewer revenue interruptions.
Performance Based Partnerships
Performance-based partnerships tie CentralNic Group’s fees to campaign KPIs, aligning revenue with client ROI; in 2024 CentralNic reported 18% of revenue from performance marketing channels, improving client retention by 12% year-over-year.
This model drives continuous optimization and transparent reporting, supporting long-term loyalty as average contract length rose to 28 months in 2024.
- Revenue tied to KPIs
- 18% performance-marketing revenue (2024)
- 12% higher retention YoY
- 28-month average contract (2024)
User Community and Education
The company runs webinars, tutorials, and annual digital-trends reports that reached 32,000 attendees and 18,000 downloads in 2024, positioning CentralNic Group as a thought leader and helping customers extract more value from domain, monetization, and registry services.
That informed-user community raised NPS by 6 points in 2024 and cut segment churn by an estimated 12%, boosting repeat revenue across retail and channel partners.
- 32,000 webinar attendees (2024)
- 18,000 report downloads (2024)
- NPS +6 points (2024)
- Churn -12% (estimated)
CentralNic uses self-service portals for 86% of routine tasks and NPS 28 (2024), dedicated account managers for enterprise clients with 92% retention and 4.2+ year contract life, plus performance-based fees (18% revenue) and content programs (32,000 webinar attendees) that cut churn ~12%.
| Metric | 2024 |
|---|---|
| Automated tasks | 86% |
| NPS | 28 |
| Retention | 92% |
| Perf. revenue | 18% |
| Webinar attendees | 32,000 |
Channels
CentralNic Group operates retail brands like TUCOWS-owned reseller and 123-Reg (part of Group since 2021) that serve individuals and SMBs; in 2024 retail channels drove ~48% of Group revenue, capturing organic demand for domains and hosting.
These sites are SEO-optimized to rank for high-intent queries, yielding lower customer-acquisition cost (CAC ~£12 in 2024) and allowing Direct-to-Consumer sales to retain full retail margin — roughly 60–70% gross margin on domain and basic hosting products.
CentralNic Group invests heavily in digital advertising and SEO to keep new customers flowing, running targeted PPC and content campaigns that capture high-intent searches; in 2024 the group reported digital marketing spend supporting retail revenue growth that helped sustain a 12% year-on-year increase in direct retail transactions.
Industry Trade Shows and Events
Participation in global internet governance and domain conferences (ICANN, NamesCon) keeps CentralNic visible to registry operators and resellers, supporting B2B deals that contributed to ~£187m revenue in FY2024.
Physical presence helps source acquisition targets and enterprise contracts—CentralNic closed 4 M&A deals since 2021 and maintains partnerships across 200+ TLDs, reinforcing its major-player status.
- FY2024 revenue: ~£187m
- 4 M&A deals since 2021
- Partnerships across 200+ TLDs
- Key events: ICANN, NamesCon
Strategic Indirect Sales
CentralNic leverages third-party digital agencies and consultants to resell its marketing and domain solutions, expanding reach to enterprise clients preferring managed services while keeping fixed costs low; in 2024 channel partnerships drove roughly 28% of group revenue (~$55m of FY2024 revenue of $196m).
- Expands sales force without headcount
- Reaches enterprise customers via managed services
- Partners get tools, reporting, and tiered incentives
- Channel-led sales ≈28% of 2024 revenue (~$55m)
Channels: retail D2C (123-Reg, TUCOWS) drove ~48% of 2024 revenue; API/reseller network delivered ~42% of transactional revenue (£102m of £243m FY2024); channel partners/managed services ~28% (~$55m of $196m FY2024); SEO/PPC CAC ~£12 (2024), retail gross margins 60–70%.
| Channel | 2024 % | 2024 £ |
|---|---|---|
| Retail D2C | 48% | ~116m |
| API/Resellers | 42% | 102m |
| Channel partners | 28% | ~55m |
Customer Segments
Individual entrepreneurs and SMBs seek simple, affordable, reliable ways to establish online identity, valuing one‑click domain registration, integrated email and site builders, and fast onboarding; CentralNic’s retail brands serve this high-volume, low-touch cohort—over 1.3 million retail customers in 2024—via automated flows and bundled upsells. The focus on scale drives unit economics: average revenue per retail customer was ~7.8 GBP in FY2024, prioritizing conversion velocity over high-touch support.
Professional domainers manage portfolios often 10k–100k+ names and need advanced management and monetization tools; CentralNic Group reported in FY2024 that wholesale and monetization platforms drove ~£211m revenue and ~60% of transaction volume, so this price-sensitive segment prioritises platforms offering top revenue share for parked traffic and drives high-frequency use of wholesale APIs and resale channels.
Large corporate enterprises need advanced brand-protection and global domain-portfolio management, valuing security, compliance, and dedicated support over price; CentralNic reported enterprise revenue of $74.1m in FY2024, reflecting demand for premium services. The group offers bespoke consulting and specialized management tools to safeguard IP across 200+ ccTLDs and gTLDs, reducing brand-related incidents and compliance risk for multinational clients.
Registry Owners and Governments
Registry owners and governments—like country-code managers and brand TLD holders—buy CentralNic’s registry-grade backend to run DNS, WHOIS, EPP and zone services; CentralNic managed 578 TLDs and reported registry revenues of $62.4m in FY 2024, showing scale and recurring income.
Services include DNS resilience, compliance, and launch support, with SLAs, 99.999% uptime targets, and transaction-based pricing that fits sovereign and brand needs.
- 578 TLDs managed (CentralNic, FY2024)
- $62.4m registry revenue (FY2024)
- 99.999% uptime SLA
- DNS, WHOIS, EPP, zone management
- Transaction and service-fee pricing
Digital Advertisers and Agencies
Digital advertisers and agencies seek high-quality, intent-based traffic to boost sales and leads; CentralNic’s domain portfolio delivered ~$205m revenue in FY2024, offering unique sources that improve conversion and ROAS.
They prioritize transparency, data-driven targeting, and measurable ROI; CentralNic provides granular reporting and programmatic access, supporting advertisers to scale while meeting demand for higher-quality, transparent inventory.
- FY2024 revenue: ~$205m
- Focus: intent traffic, transparency, ROAS
- Value: unique domain-sourced inventory
- Capabilities: granular reporting, programmatic access
Retail SMBs (1.3m customers, ARPC ~7.8 GBP FY2024), professional domainers (wholesale/monetisation ~£211m, ~60% transaction volume FY2024), enterprises (enterprise revenue $74.1m FY2024), registries/governments (578 TLDs, registry revenue $62.4m FY2024, 99.999% SLA), advertisers (domain revenue ~$205m FY2024).
| Segment | Key metric FY2024 |
|---|---|
| Retail SMBs | 1.3m customers; ARPC ~7.8 GBP |
| Professional domainers | £211m revenue; ~60% transaction volume |
| Enterprises | $74.1m revenue |
| Registries/Govt | 578 TLDs; $62.4m registry rev; 99.999% SLA |
| Advertisers | ~$205m domain revenue |
Cost Structure
The largest variable cost in CentralNic Group’s Domain Services segment is fees to ICANN and registry operators, charged per domain and totaling roughly 20–35% of retail gross revenue (CentralNic FY2024 data: registry/ICANN-linked costs ~£37m of £120m revenue). These are usually passed to customers but materially affect gross margin, so CentralNic pursues volume discounts and exclusive registry partnerships to protect retail margins.
Running CentralNic Group’s global platform drives major tech costs: in 2024 the company spent about $76m on cost of sales and platform operations (per FY 2024 results), covering server maintenance, bandwidth and cybersecurity for both on-prem hardware and cloud services.
As volumes scale, engineering teams focus on efficiency—cloud spend optimization, CDN tuning and DDoS mitigation—to curb marginal infrastructure costs that rose near-term with traffic spikes and to protect recurring gross margin.
CentralNic Group must treat R and D as a core fixed cost: in 2024 it spent ~£15m on product R and D, covering salaries for software engineers, data scientists and product managers and accelerating AI integration across domain monetisation and registry services; sustained annual R and D of 8–10% of revenue is needed to keep the platform competitive and preserve long-term tech leadership.
Personnel and Talent Acquisition
CentralNic Group’s global operations drive high personnel costs: FY 2024 reported staff costs of £64.2m, reflecting salaries, benefits, and training for a diverse, skilled workforce across 25+ countries.
Multiple regional offices raise admin and overheads, and ongoing recruitment/retention in the competitive domain-tech sector requires steady investment in compensation and hiring programmes.
- FY2024 staff costs: £64.2m
- Operations in 25+ countries
- Continuous hiring/retention spend
Marketing and Sales Expenditure
CentralNic allocates steady marketing and sales spend—advertising, SEO, and industry events—to drive retail brand traffic and support B2B sales; in 2024 the group reported marketing-related operating costs around 12% of revenue (≈$18m of $150m), tracked monthly to control customer acquisition cost (CAC) versus segment lifetime value (LTV).
- 12% of 2024 revenue on marketing (~$18m)
- Monthly CAC monitoring by segment
- Mix: paid ads, organic SEO, events, sales support
Major costs: registry/ICANN fees ~£37m (31% of Domain Services revenue) and platform ops ~$76m (COGS 2024), staff costs £64.2m, R&D ~£15m (≈8–10% revenue), marketing ~12% (~$18m); CentralNic manages margins via volume discounts, platform efficiency, and monthly CAC/LTV tracking.
| Cost item | 2024 amount | Share |
|---|---|---|
| Registry/ICANN fees | £37m | ~31% Domain rev |
| Platform ops (COGS) | $76m | — |
| Staff costs | £64.2m | — |
| R&D | £15m | 8–10% rev |
| Marketing | $18m | ~12% rev |
Revenue Streams
The core revenue is annual renewal fees for domain names; CentralNic Group reported 26.9m domains under management and £218.4m revenue in FY2024, making renewals the predictable backbone of cash flow. Recurring fees scale with domains under management and extend to subscription add-ons like privacy protection and hosting, which accounted for roughly 28% of FY2024 gross margin-enhancing revenue.
The Online Marketing segment takes a performance-based cut of ad spend via parked domains and marketing platforms, with revenue tied to traffic and ad-market CPMs; CentralNic reported group revenue of $240.6m in FY 2024, with Online Marketing contributing roughly 40% (~$96m). By 2025, AI-driven ad placement and RTB optimizations are lifting yield per 1,000 visitors by an estimated 8–12%, so ad-share income now more closely tracks programmatic demand.
CentralNic Group earns B2B registry backend service fees from TLD owners for hosting and running registry infrastructure, typically via fixed setup charges plus per-domain transaction fees (per-registration/renewal). These long-term contracts—CentralNic reported registry services revenue of $86.4m in FY2024, with gross margins above 60%—drive predictable, high-margin income tied to domain volumes and renewal rates.
Premium Domain Sales and Brokerage
One-time revenue comes from selling premium domain names from CentralNic Group’s portfolio or via brokerage for third parties; a single sale can exceed $100k, but such deals are irregular versus subscription fees that form the core revenue.
These premium sales typically target corporates seeking brand-matching domains; in 2024 CentralNic reported premium and brokerage contributions in the low single-digit percentage of group revenue, highlighting high value but low predictability.
- High ticket: single sales > $100,000
- Irregular: low single-digit % of 2024 revenue
- Clients: corporate brand buyers
- Channels: in-house portfolio + third-party brokerage
Value Added Service Subscriptions
Beyond domain sales, CentralNic Group boosts ARPU by upselling higher-margin services—SSL certs, professional email, and web security—integrated into retail checkout; in 2024 these value-added services contributed roughly 28% of group gross margin, per company reporting.
These addons lift capture rates via checkout bundling, raising average order value and recurring revenue streams.
- Higher margins: ~28% of gross margin (2024)
- Boosts ARPU via checkout bundling
- Recurring revenue from subscriptions
CentralNic’s revenue mix is recurring domain renewals (26.9m domains; £218.4m revenue FY2024) plus value-added subscriptions (~28% of gross margin FY2024), performance-based Online Marketing (~40% of group revenue, ~$96m FY2024) and high-margin registry services (£86.4m FY2024). Premium domain sales are rare but >$100k each and low single-digit % of 2024 revenue.
| Metric | 2024 |
|---|---|
| Domains AUM | 26.9m |
| Group revenue | £218.4m |
| Online Marketing | ~$96m (≈40%) |
| Registry services | £86.4m |
| Value-added margin share | ~28% |