Atlantia Business Model Canvas

Mundys, as a forward-thinking infrastructure entity, actively partners with technology and innovation providers to integrate intelligent transport systems (ITS) and advanced electronic payment solutions. These collaborations are crucial for digitizing services and improving overall mobility and operational effectiveness.

In 2024, Mundys continued its focus on smart city projects and sustainable mobility, leveraging partnerships to drive these initiatives. For example, their investments in freight and traffic management technologies aim to optimize logistics and reduce congestion.

Atlantia, via Mundys, relies on government and regulatory bodies for concessions and licenses, crucial for its highway and airport operations. These partnerships are vital for compliance and expansion, with Mundys managing concessions in 16 countries. In 2024, the company continued to invest in sustainable infrastructure, working with construction and engineering firms to integrate green technologies and ensure asset safety.

Mundys also partners with technology providers to enhance services through intelligent transport systems and digital payment solutions, aiming to improve mobility and operational efficiency. Furthermore, significant capital requirements necessitate strong ties with financial institutions and investors, including major banks and funds like Blackstone and Edizione, to secure funding and facilitate growth, as evidenced by their 2024 sustainability-linked bond issuance.

Key partnerships with airlines, such as ITA Airways at Rome Fiumicino Airport, are fundamental to driving passenger and cargo volumes. These collaborations ensure efficient airport services aligned with airline needs, improving overall operational effectiveness and passenger satisfaction. In 2023, Mundys' airports handled approximately 46.5 million passengers, highlighting the critical role of these airline relationships.

Mundys actively pursues new infrastructure project development and strategic acquisitions to bolster its global presence and diversify its asset base. This strategy involves securing new concessions and seamlessly integrating acquired entities into its operational framework.

In 2024, Mundys continued this expansion by acquiring new toll road concessions in Chile and France, demonstrating a commitment to growing its portfolio in key international markets.

Mundys' key activities revolve around the meticulous operation and maintenance of its vast infrastructure network. This includes the day-to-day management of toll motorways and airports, ensuring smooth traffic and passenger flow. The company also focuses on strategic growth through new project development and acquisitions, as evidenced by its 2024 expansion into Chile and France.

A significant portion of Mundys' operational focus is on efficient toll collection and revenue management for its motorway concessions. This involves maintaining advanced electronic payment systems like Telepass and ViaCard, crucial for maximizing revenue and user experience. In 2023, toll road revenues represented approximately 83% of Mundys' total revenue, highlighting the importance of this activity.

Customer service is paramount, with Mundys striving to provide seamless travel experiences at its airports and motorways. This includes offering real-time information and responsive support, as seen in the 2024 enhancements at Rome Fiumicino Airport to improve passenger flow and digital services.

Mundys, Atlantia's parent company, relies on a substantial and skilled workforce of over 25,000 individuals. This team includes critical engineers, operational specialists, and seasoned management professionals.

This deep pool of talent is essential for the successful design, ongoing upkeep, and smooth operation of Atlantia's extensive and often complex infrastructure networks. Their expertise directly translates into operational efficiency and supports the company's strategic expansion initiatives.

Mundys' key resources are its vast infrastructure network, including over 9,400 km of toll highways and five international airports, which are the foundation of its revenue. These tangible assets are complemented by crucial intangible assets like concession agreements and operational licenses, granting long-term rights to operate and generate predictable income. The company also leverages a substantial and skilled workforce of over 25,000 employees, whose expertise is vital for the efficient management and development of its complex infrastructure.

Sophisticated technology, such as Intelligent Transport Systems (ITS) and advanced airport management software, is another critical resource, enhancing operational efficiency and customer experience. Mundys' access to financial capital, exemplified by its 2024 sustainability-linked bond issuance, is essential for funding large-scale projects, strategic expansion, and ongoing operational needs.

Mundys champions technological innovation in transport by integrating advanced systems to elevate the user experience and optimize traffic flow. This includes the implementation of seamless electronic payment solutions and sophisticated intelligent traffic management systems, aiming to create more efficient and user-friendly mobility networks.

Significant investments are being channeled into technologies that bolster operational capabilities, particularly in freight and traffic management. For instance, Atlantia, Mundys' parent company, reported a 14.8% increase in revenue for the first quarter of 2024, partly driven by advancements in digital services and infrastructure efficiency.

Mundys offers integrated mobility solutions, connecting people and businesses globally through its extensive network of toll roads and airports. This comprehensive approach ensures efficient and seamless travel experiences, supported by a commitment to technological advancement and sustainability. In 2023, the company's infrastructure facilitated over 3.7 billion vehicle-kilometers, demonstrating its vital role in global connectivity.

The value proposition centers on providing high-quality, safe, and reliable infrastructure, enhancing user experience through technological innovation and sustainable practices. Mundys aims to foster customer trust and loyalty by consistently delivering dependable services. For instance, in 2024, customer satisfaction scores across its airport concessions averaged 4.5 out of 5.

Mundys champions technological innovation to optimize traffic flow and elevate user experience, evident in its implementation of advanced electronic payment and intelligent traffic management systems. The company is also deeply committed to sustainable development, integrating eco-friendly practices and setting ambitious decarbonization targets, achieving a 10% reduction in direct emissions in 2024.

Mundys actively engages with local communities and the public through robust public relations efforts, information campaigns, and targeted community initiatives. This proactive approach is crucial for managing public perception and directly addressing any local concerns that may arise regarding its public infrastructure operations.

The company prioritizes building capacity, fostering competency, enhancing communication, and improving the quality of life for residents in the areas it serves. For instance, in 2024, Mundys invested €50 million in community development projects across its European operations, focusing on infrastructure upgrades and local employment opportunities.

Atlantia cultivates diverse customer relationships, from automated, transactional interactions for daily motorway users via systems like Telepass, to more personalized engagement with key commercial clients in airport operations. This dual approach ensures efficiency for the masses while fostering strong partnerships with vital business stakeholders.

Atlantia's digital presence, encompassing its corporate website and mobile applications, is a cornerstone for engaging with stakeholders. These platforms are vital for sharing essential information, facilitating service access like real-time flight status updates and electronic payments, and providing robust customer support.

Mundys, Atlantia's parent company, leverages its website as a key channel for investor relations, offering access to detailed investor presentations and timely financial results. This transparency is crucial for building trust and informing investment decisions.

Atlantia's channels are multifaceted, encompassing physical infrastructure, digital platforms, and customer service operations to reach its diverse customer base. These channels are crucial for both revenue generation and customer engagement. The company's strategy involves optimizing these touchpoints for efficiency and user experience.

Electronic tolling systems and physical toll plazas remain primary channels for motorway users, facilitating seamless payment and access. In 2024, Atlantia's ongoing investment in advanced electronic tolling technologies, such as automatic number plate recognition, continued to enhance transaction speed and data capture for millions of daily users.

Airport terminals serve as critical physical channels for passengers, airlines, and cargo operators, directly enabling travel and logistics. Rome Fiumicino Airport, a key asset, processed approximately 46.4 million passengers in 2023, highlighting the scale of interaction through these airport facilities.

Digital channels, including corporate websites and mobile applications, are vital for information dissemination, service access, and customer support. Mundys, Atlantia's parent company, actively uses its digital platforms for investor relations, providing timely financial reports and strategic updates to stakeholders.

Customer service centers and helplines offer direct, personalized support for motorway and airport services, addressing customer inquiries and resolving issues. The 2024 launch of a new walk-in customer service center by Atlantia's Toll Roads division underscores a commitment to accessible, face-to-face customer assistance.

Strategic partnerships and the extensive affiliate network, particularly through subsidiaries like Telepass, significantly expand Atlantia's customer reach and service integration. This network allows for cross-selling and bundled offerings, enhancing the overall value proposition for millions of customers across various mobility sectors.

Airlines, charter companies, and air cargo operators are crucial customers for Mundys' airport operations. These businesses rely on efficient airport services, competitive pricing for landing and handling, and high-quality ground support to manage their flight schedules and cargo movements effectively. In 2024, the global air cargo market saw continued demand, with major carriers like FedEx and UPS reporting steady volumes, underscoring the importance of reliable airport infrastructure for this segment.

Mundys seeks to diversify its airport portfolio, and serving these aviation entities is central to that strategy. Their needs for streamlined check-in processes, timely baggage handling, and accessible gate operations directly impact their operational efficiency and customer satisfaction. The International Air Transport Association (IATA) reported in early 2025 that passenger traffic had surpassed 2019 levels, indicating a robust demand environment for airlines which translates into increased airport usage.

Beyond direct users, Atlantia's customer base includes entities that benefit from its infrastructure's accessibility and connectivity. This encompasses businesses located along its toll roads and within its airport ecosystems, such as logistics hubs, hotels, and retail centers.

These businesses rely on the consistent flow of traffic and travelers facilitated by Atlantia's networks to drive their own commercial activities and customer engagement. For example, the economic vitality of regions surrounding major motorways often correlates with the traffic volumes they support, a trend observed across Atlantia's European concessions.

Furthermore, financial institutions and investors represent a crucial segment, as they provide the capital necessary for developing and maintaining Atlantia's extensive infrastructure projects. Their interest is driven by the stable, long-term revenue streams generated from toll collections and airport operations, underpinned by robust traffic growth and concession agreements.

Mundys, operating as Atlantia, faces significant expenses through concession fees paid to governments for the privilege of managing infrastructure, such as motorways. In 2024, these fees represent a core cost, directly tied to the revenue generated from these concessions. Furthermore, the company must allocate considerable resources to ensure compliance with a myriad of complex regulatory frameworks governing its operations across the 16 countries where it manages motorways.

Atlantia's cost structure, primarily through its Mundys subsidiary, is heavily influenced by infrastructure development and maintenance, with €1.5 billion in capital expenditures reported by Mundys in 2024. Operational costs are substantial, covering a workforce of 21,649 employees and daily management of vast networks. Concession fees and regulatory compliance also form a significant expense base across its 16 motorway-managed countries.

Technological investment is a key cost area, with Mundys allocating considerable resources to digital transformation and innovation to enhance customer experience and operational efficiency. Financing and debt servicing are major components, reflected in Mundys' net financial debt of €27.8 billion at the end of 2024, leading to significant interest payments and bond servicing costs.

Mundys generates income by leasing retail and dining spaces within its airports and along its motorways to a variety of businesses, such as retailers, eateries, and car rental agencies. This strategy broadens their revenue streams beyond just passenger and toll fees.

In 2023, Mundys operated concessions across 24 countries, showcasing a significant global presence in this diversified revenue-generating segment.

Mundys' revenue streams are diverse, with toll roads forming the backbone of its income. Airports contribute significantly through airline and passenger charges, bolstered by strong traffic recovery. Beyond core operations, retail leasing and ancillary services like parking and digital mobility solutions, particularly the Telepass system, add substantial value.