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What are the Mission, Vision, and Core Values of Zoom Communications?
Mission and vision statements are crucial for any organization, defining its purpose and future aspirations. For Zoom Communications, a leader in cloud-based communication, these statements are vital. The company, renamed in November 2024, reported a total revenue of $4,665.4 million for fiscal year 2025, a 3.1% increase year over year.
These foundational statements guide Zoom's evolution from a video conferencing tool to an 'AI-first work platform for human connection,' influencing product development and market expansion. They ensure alignment across its diverse offerings, including Zoom Meetings, Zoom Phone, and Zoom Rooms, defining its commitment to user satisfaction and strategic direction. For more insights, explore the Zoom Video Communications BCG Matrix.
Key Takeaways
- Zoom's mission is evolving to an 'AI-first work platform for human connection,' building on its core of 'deliver happiness.'
- The company's 'Care' values—for customers, company, communities, teammates, and self—form its ethical and operational backbone.
- Strategic investments in AI and product expansion beyond video conferencing are driven by these guiding principles.
- Zoom achieved over $4.6 billion in total revenue for fiscal year 2025, underscoring the impact of its mission and values.
- Alignment with its AI-first strategy and customer focus is crucial for navigating industry competition and future growth.
Mission: What is Zoom Video Communications Mission Statement?
The company's mission is 'to deliver happiness and become a daily habit for users,' evolving to 'provide the AI-first work platform for human connection.'
The company's mission statement, 'to deliver happiness and become a daily habit for users,' reflects its commitment to seamless communication. More recently, the company has articulated its mission as 'to provide the AI-first work platform for human connection.' This mission targets a broad spectrum of users, from individuals to large enterprises, offering a comprehensive cloud-based communication platform. The key components include enabling seamless video and audio conferencing, chat, and webinars, with a unique value proposition centered on user-friendliness, reliability, and the delivery of positive user experiences. This focus aligns with the company's core values and business objectives.
User Happiness
The company aims to deliver happiness, making its platform a daily habit for users.
AI-First Platform
The mission emphasizes providing an AI-first work platform for human connection.
Flexible Work
The company believes in empowering flexible, hybrid, and distributed work environments.
Seamless Connection
The platform enables people to connect on their terms, fostering collaboration.
Productivity Enhancement
The goal is to help users accomplish more together through enhanced tools.
Innovation Focus
Continuous investment in AI and user feedback drives product development.
This mission is reflected in the company's business operations through its continuous investment in its AI Companion, which saw over 510,000 accounts enabled by the end of fiscal year 2024, generating 7.2 million meeting summaries. This directly supports the mission to 'empower people to connect on their terms' by enhancing productivity. Another example is the company's user-centric approach to product development, which involves continuous feedback loops to iterate and improve its offerings, ensuring high customer satisfaction, with the company reporting a customer satisfaction score of over 4.5 out of 5 in fiscal year 2024. The mission is primarily customer-centric, focusing on user happiness and seamless connection, while also heavily innovation-focused, particularly with its emphasis on becoming an 'AI-first' platform. For more details on the company's strategic direction, explore the Mission, Vision & Core Values of Zoom Video Communications.
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Vision: What is Zoom Video Communications Vision Statement?
Zoom's vision is 'to be the AI-first work platform for human connection.'
Zoom's vision is to create a world where distance is no longer a barrier to communication, aiming to be the AI-first work platform for human connection. This future-oriented vision seeks to transform global connectivity by integrating various communication tools into a unified, intelligent solution. It reflects a strong drive towards market leadership in the evolving landscape of hybrid and distributed work, extending beyond traditional video conferencing.
AI-First Platform
Zoom's vision emphasizes an AI-first approach, integrating artificial intelligence into its core offerings to enhance user experience and functionality.
Human Connection
The focus remains on facilitating meaningful human interaction, ensuring technology serves to bridge gaps rather than create them.
Global Reach
The vision aims to eliminate communication barriers worldwide, supporting global collaboration and accessibility for all users.
Innovation Driven
Continuous innovation, particularly in AI, is central to achieving its goal of being a leading work platform.
Unified Solutions
The vision includes integrating diverse communication tools into a single, cohesive platform for seamless user experience.
Future of Work
Zoom's vision aligns with the evolving landscape of hybrid and remote work, positioning itself as essential for modern enterprises.
Zoom's vision, 'to be the AI-first work platform for human connection,' is both aspirational and realistic. The company reported a 2.9% year-over-year increase in revenue to $1.17 billion in Q1 fiscal year 2026, with anticipated full fiscal year 2026 revenue between $4.785 billion and $4.795 billion. Strategic investments in AI, such as the expansion of AI Companion and contact center solutions, demonstrate commitment to this vision. With approximately 300 million daily active users and a 55.91% market share in the global video conferencing market in 2024, Zoom has a strong foundation to pursue its ambitious Zoom vision for communication technology. For more details on the company's structure, refer to Owners & Shareholders of Zoom Video Communications.
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Values: What is Zoom Video Communications Core Values Statement?
Zoom's core values, central to its company culture, are encapsulated under the overarching theme of 'Care,' guiding its operations and strategic decisions. These principles shape how the company interacts with its customers, employees, and the broader community, reinforcing its purpose statement.
The four core values of Zoom are: We Care For Our Company, We Care For Our Customers, We Care For Our Teammates, and We Care For Ourselves. These values are integral to Zoom's mission to connect people and its vision for communication technology, influencing everything from product development to employee engagement.
We Care For Our Company
This value reflects Zoom's commitment to sustainable growth and financial health. In fiscal year 2025, Zoom achieved a 5.8-point expansion in GAAP operating margin and grew operating cash flow by 21.7% year over year to nearly $2 billion, demonstrating fiscal responsibility and long-term viability. This also includes strategic investments, such as a reported $2 billion R&D budget heavily prioritizing AI to enhance its platform.
We Care For Our Customers
Zoom's dedication to its customers is central to its mission of 'delivering happiness,' reflected in user-centric product development and continuous improvement. The company's customer satisfaction score exceeded 4.5 out of 5 in fiscal year 2024, highlighting its commitment to enhancing user productivity through features like Zoom AI Companion and expanding offerings such as Zoom Contact Center and Zoom Revenue Accelerator.
We Care For Our Teammates
This value emphasizes fostering a supportive and engaging corporate culture for employees. The acquisition of Workvivo Limited in fiscal year 2024, an employee engagement platform, aligns with this value by enhancing internal communication and culture, supporting Zoom's core values and employee engagement.
We Care For Ourselves
This value promotes employee well-being and personal growth, encouraging employees to prioritize their health and development. This contributes to a resilient and motivated workforce, implicitly supporting the company's overall productivity and innovation, and reinforcing Zoom's core values and principles.
These Zoom company values provide a robust framework for its operations. To understand how these principles translate into financial success, explore the Revenue Streams & Business Model of Zoom Video Communications, and discover how its mission and vision influence the company's strategic decisions.
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How Mission & Vision Influence Zoom Video Communications Business?
A company's mission and vision are foundational, guiding its strategic decisions and long-term aspirations. For Zoom, these statements have been instrumental in its evolution, particularly in its focus on becoming an AI-first work platform.
Zoom's Mission and Vision: Connecting the World
Zoom's mission is to deliver happiness by helping people connect and accomplish more together. Its vision is to be the leading platform for human connection.
- Deliver happiness
- Help people connect
- Enable accomplishment
- Be the leading platform for human connection
Strategic Influence: AI-First Transformation
Zoom's strategic decisions are heavily influenced by its mission and vision, driving its transformation into an 'AI-first work platform for human connection.' This is evident in its significant investments in AI technologies.
Zoom AI Companion's Impact
The development and integration of Zoom AI Companion directly support the company's vision. CEO Eric Yuan highlighted in February 2025 that Zoom AI Companion is the driving force behind this AI-first transformation. Monthly active users of Zoom AI Companion saw a nearly 40% increase quarter over quarter in Q1 fiscal year 2026, showcasing its strategic importance and adoption.
Platform Expansion: Beyond Core Conferencing
Strategic expansion into areas like Contact Center and Workvivo aligns with the vision of being a comprehensive work platform. Zoom Contact Center licenses nearly tripled in Q4 fiscal year 2024, and customer numbers grew 65% year over year in Q1 fiscal year 2026, demonstrating successful execution of this strategy.
Financial Alignment and Growth
These strategic initiatives have contributed to financial resilience, with free cash flow growing 23% year over year to $1.8 billion in fiscal year 2025. This financial performance underscores the effective alignment of Zoom's stated principles with its business outcomes.
Core Values in Action
Zoom's core values, such as delivering happiness and enabling people to connect on their terms, are actively practiced. This is reflected in their focus on user experience, continuous innovation, and expanding their platform's capabilities to meet evolving user needs.
Zoom's Company Culture
The company's culture is shaped by its mission and vision, fostering an environment that prioritizes collaboration, innovation, and customer satisfaction. This commitment is a key factor in its sustained growth and market leadership, as detailed in the Brief History of Zoom Video Communications.
Zoom's mission and vision directly influence its strategic decisions, driving its AI-first transformation and platform expansion. Explore how these core elements are continuously refined in the next chapter on Core Improvements to Company's Mission and Vision.
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What Are Mission & Vision Improvements?
Zoom's mission and vision statements are foundational to its operations, guiding its strategic direction and fostering a distinct company culture. Recent shifts, such as the rebranding to Zoom Communications, Inc. in November 2024, and a stated focus on being an 'AI-first work platform for human connection,' highlight an evolving identity. This evolution presents opportunities to refine its core statements for even greater clarity and impact in the dynamic tech landscape.
Enhancing Mission Statement Conciseness and AI Integration
Zoom's current mission, 'to deliver happiness and become a daily habit for users. We believe the future of work has shifted to become more flexible, hybrid, and distributed. We empower people to connect on their terms, enabling them to accomplish more together,' is comprehensive. However, a more concise statement, such as 'To empower human connection and productivity through an intuitive, AI-first platform for the flexible, hybrid, and distributed world of work,' could improve memorability and directly integrate its AI-first strategy.
Consolidating Mission and Vision for Unified Impact
By potentially merging its mission and vision into a single, powerful declaration, Zoom can create a more cohesive and impactful message that resonates with stakeholders and clearly articulates its overarching purpose in the evolving communication technology sector.
Incorporating Ethical AI and Sustainability Commitments
To proactively address emerging technological and societal expectations, Zoom could explicitly integrate commitments to ethical AI development and environmental responsibility into its guiding principles. This would further differentiate the company and signal a broader dedication to corporate social responsibility.
Reinforcing the 'AI-First' Identity
Explicitly weaving the 'AI-first' aspect into the primary mission statement reinforces Zoom's strategic pivot and its commitment to leveraging artificial intelligence to enhance user experiences and redefine workplace collaboration.
Zoom's core values are centered around empathy, integrity, and innovation. These values underpin its approach to product development and customer interaction, aiming to foster trust and create a positive user experience. The company's commitment to these principles is evident in its efforts to build a platform that facilitates seamless communication and collaboration, aligning with its mission to connect people. Understanding the Growth Strategy of Zoom Video Communications provides further context on how these values are implemented in practice.
In fiscal year 2024, Zoom reported revenue of $4.39 billion, demonstrating significant growth and market penetration. This financial performance is a testament to the effectiveness of its mission and vision in driving business objectives and fostering a strong company culture. The company's vision for the future includes expanding its platform capabilities beyond video conferencing to encompass a broader suite of communication and collaboration tools, powered by AI.
Zoom's core values and principles are not just abstract ideals but are actively integrated into its operations. For instance, its focus on customer service reflects a commitment to empathy and user satisfaction. The company's vision for remote work continues to evolve, with a focus on providing flexible and accessible solutions for a distributed global workforce. This dedication to its mission to connect people globally is a key driver of its ongoing success.
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