What are Mission Vision & Core Values of NiSource Company?

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What are the Mission, Vision, & Core Values of NiSource?

Mission and vision statements are cornerstones for any successful business, providing purpose and direction. These declarations articulate what an organization stands for, what it aims to achieve, and how it operates. For NiSource Inc., a prominent public utility, these statements are vital given its role in delivering essential natural gas and electricity services to approximately 3.5 million customers across six states.

Operating within a regulated utility framework, NiSource's mission, vision, and core values act as a crucial compass, guiding business decisions, shaping corporate identity, and ensuring commitment to safety, reliability, and affordability. The company's strategic focus on long-term infrastructure investment and safety programs stems directly from these guiding principles. Learn more about their strategic positioning in the NiSource BCG Matrix.

The NiSource mission statement emphasizes delivering safe, reliable, and affordable energy. This commitment extends to nearly 4 million natural gas and electric customers across seven states, ensuring daily service through its Columbia Gas and NIPSCO utilities. The company's strategic focus involves proactive infrastructure investments, approximately $1.4 billion annually, to uphold customer commitments for the next century.

Customer Focus

NiSource's mission prioritizes its 3.3 million natural gas and 500,000 electric customers, ensuring their energy needs are met with excellence.

Safety and Reliability

A core aspect of the NiSource mission is providing safe and reliable energy solutions, a commitment reinforced by substantial infrastructure investments.

Affordability

The NiSource mission statement highlights the delivery of affordable energy, ensuring value for all customers across its service territories.

Strategic Investment

NiSource plans to invest $19.4 billion between 2025 and 2029 to modernize its systems, supporting its long-term mission and vision.

Community Impact

The NiSource mission extends to energizing communities, reflecting its broader commitment to societal well-being and local development.

Trusted Brand

NiSource's brands were recognized in the 2025 Cogent Syndicated study for trusted utility brands, aligning with the NiSource company values.

The NiSource mission statement is deeply rooted in a customer-centric philosophy, serving approximately 3.3 million natural gas and 500,000 electric customers across six states. The core products are safe, reliable energy solutions, delivered through its Columbia Gas and NIPSCO brands. The unique value proposition of the NiSource mission is to provide energy that 'drives value' through safety, reliability, and affordability. This is supported by a planned $19.4 billion investment from 2025 to 2029 for system modernization, reinforcing the NiSource vision for the future of energy. For more historical context, explore the Brief History of NiSource.

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NiSource's vision statement outlines its aspiration to be a leading, forward-thinking, and reliable energy provider. This vision emphasizes innovation and trust, aiming to meet evolving energy needs while maintaining strong relationships with its customers and communities. It reflects a commitment to adapting to the changing energy landscape and delivering reliable service.

NiSource Vision

To be a premier, innovative and trusted energy partner.

Strategic Focus

The NiSource vision for the future of energy centers on leadership in innovation and reliability.

Market Position

NiSource aims to be a leading energy provider within its operational communities.

Innovation Drive

The company is committed to embracing new technologies and sustainable practices.

Customer Trust

Building and maintaining trust with customers is a core component of its vision.

Future-Oriented

The NiSource long-term mission and vision guides its strategic planning and investments.

NiSource's vision statement is distinctly future-oriented, aiming to position the company at the forefront of the evolving energy sector. Its scope encompasses market leadership ambitions, as NiSource strives to be a premier energy provider within its communities. The NiSource vision emphasizes innovation and sustainability, moving beyond just supplying energy to leading in these areas. This is evident in the company's commitment to adapting to the changing energy landscape, including embracing new technologies and practices, such as its multiphase hydrogen blending project which explores optimal blend percentages and environmental benefits. For a broader understanding of the energy market, consider exploring the Competitors Landscape of NiSource.

The NiSource vision appears realistic yet aspirational, supported by the company's current trajectory and strong market position. NiSource’s financial performance in 2024, exceeding its adjusted EPS guidance, demonstrates its capacity to achieve its goals. The substantial $19.4 billion capital expenditure plan for 2025-2029 further supports its ambition of being an innovative energy partner, as these investments are focused on modernizing gas and electric systems and advancing the clean energy transition. Furthermore, NiSource's commitment to retiring all coal assets by 2028 and achieving net-zero greenhouse gas emissions from operations by 2040 provides tangible evidence of its dedication to its innovative and sustainable energy partner vision, reflecting the NiSource environmental mission statement.

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NiSource's core values are fundamental to its operational framework and corporate culture, guiding every decision and action. These values ensure a consistent approach to safety, innovation, customer care, and accountability across all business segments.

Be Safe

Safety is the paramount priority, influencing infrastructure design and operational protocols. In 2024, NiSource invested $1.5 billion in infrastructure modernization, replacing 288 miles of distribution main and service lines to enhance safety.

Look for a Better Way

This value drives continuous improvement and innovation, leading to the exploration of new technologies like multiphase hydrogen blending. NiSource aims to retire all coal assets by 2028 and achieve net-zero greenhouse gas emissions by 2040.

Act with Care

Acting with care emphasizes consideration for customers, communities, and the environment. In 2024, NiSource and its Charitable Foundation donated over $2.4 million to local non-profits, with employees volunteering nearly 4,500 service hours.

Take Accountability

Accountability involves delivering on commitments and transparent reporting. NiSource exceeded its adjusted EPS guidance in 2024 and is on track for a 50% reduction in fugitive methane emissions by 2025.

These NiSource core values are integral to the company's identity, fostering a culture of responsibility and progress. To understand how these values shape strategic decisions, explore the Growth Strategy of NiSource in the next chapter, which details how mission and vision influence the company's future direction.

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A company's mission and vision are foundational, shaping its strategic decisions and guiding its long-term trajectory. These statements define the organization's purpose and aspirations, influencing everything from operational priorities to investment strategies.

NiSource's Guiding Principles

NiSource's mission and vision are deeply integrated into its strategic decision-making, providing a clear direction for its operations and future development.

• The vision to be a premier, innovative, and trusted energy partner directly influences strategic choices concerning clean energy and infrastructure upgrades.
• The mission to deliver safe, reliable, clean, and affordable energy underpins major operational and investment strategies.
• These statements guide the company's commitment to environmental stewardship and customer service.
• The alignment of mission and vision is a key factor in the company's overall success and stakeholder trust.

Strategic Alignment: Coal Asset Retirement

NiSource's strategic decision to retire all coal assets by 2028 and achieve net-zero greenhouse gas emissions by 2040 is a direct reflection of its vision and mission. This initiative involves approximately $4 billion in generation transition investments through 2028, with projects like Indiana Crossroads Solar and Dunns Bridge I entering service in 2023.

Capital Investment for Reliability

The company's substantial capital expenditure plan, including $19.4 billion slated for 2025-2029, is designed to modernize gas and electric systems. This investment directly supports the mission's emphasis on safe and reliable energy delivery for its nearly 4 million customers.

Operational Excellence and Safety

The mission's focus on safety is evident in NiSource's top-decile safety results in 2024. Continuous process improvement and the adoption of advanced technology are key to achieving operational excellence.

Customer Focus and Trust

Customer satisfaction is a priority, driven by the company's customer-centric mission. NiSource brands were recognized as trusted utility brands in 2025, underscoring their commitment to service.

Leadership Endorsement

Lloyd Yates, NiSource President and CEO, highlighted 2024 as an exceptional year, emphasizing strides toward the vision of being a premier energy partner and the team's focus on operational excellence, safety, and customer service.

Impact on Business Model

The company's mission and vision directly influence its Revenue Streams & Business Model of NiSource, guiding investments in infrastructure and clean energy solutions.

NiSource's mission and vision statements are integral to its strategic decision-making, influencing investments in clean energy and infrastructure modernization. These principles guide the company's pursuit of operational excellence and customer satisfaction, shaping its long-term success.

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NiSource's mission and vision statements are foundational to its operations, guiding its strategic goals and commitment to stakeholders. These statements are crucial for defining the company's purpose and its aspirations for the future of energy delivery.

Explicitly Integrate Clean Energy Transition

NiSource could enhance its mission by directly stating its commitment to the clean energy transition, reflecting its 2028 coal retirement and 2040 net-zero goals.

Incorporate Resilience in Vision Statement

Adding 'resilience' to the vision statement would better address climate change impacts and grid stability concerns, aligning with evolving industry and consumer priorities.

Embrace Emerging Technologies and Customer Empowerment

The company's guiding principles could be updated to include advanced grid modernization, energy storage, and empowering customers with greater energy literacy and control.

Strengthen ESG Commitments in Core Statements

Explicitly integrating specific Environmental, Social, and Governance (ESG) commitments into the mission and vision would align with industry best practices and stakeholder expectations.

The NiSource mission focuses on providing safe, reliable, clean, and affordable energy to its customers. This mission underpins its strategic goals, including significant investments in infrastructure modernization and renewable energy sources. The company's vision is to be a leading energy company, recognized for its innovation, customer service, and commitment to sustainability. Understanding the Mission, Vision & Core Values of NiSource provides insight into its operational philosophy and long-term objectives.

NiSource's core values are integral to its company culture and guide the actions of its employees. These values typically include safety, integrity, accountability, and customer focus. For instance, the company's commitment to safety is paramount, with a strong emphasis on protecting its employees, contractors, and the communities it serves. In 2023, NiSource reported a total recordable incident rate that reflects its ongoing efforts in workplace safety.

Integrity is another cornerstone, ensuring that all business practices are conducted ethically and transparently. This value is crucial for maintaining trust with investors and customers alike. NiSource's accountability extends to its environmental stewardship, with clear targets for reducing greenhouse gas emissions. The company aims to retire all its coal-fired generation capacity by 2028 and achieve net-zero greenhouse gas emissions by 2040, demonstrating a strong environmental mission statement.

Customer focus is central to NiSource's purpose, driving efforts to deliver exceptional service and meet evolving customer needs. This includes investing in grid modernization to improve reliability and exploring new technologies to offer more personalized energy solutions. The company's commitment to community is also a key aspect of its values, often demonstrated through local engagement and support initiatives.

NiSource's strategic goals are directly influenced by its mission and vision, shaping its long-term mission and vision for the future of energy. These include substantial capital investments, projected to be around $14 billion between 2024 and 2028, primarily directed towards infrastructure improvements and clean energy initiatives. These investments are designed to enhance system reliability, support the energy transition, and ensure the company's continued growth and leadership in the utility sector.