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PSC Insurance Group
Unlock the full strategic blueprint behind PSC Insurance Group’s business model — this concise Business Model Canvas exposes how PSC creates customer value, structures partnerships, and monetizes services to stay competitive; perfect for investors, consultants, and entrepreneurs seeking actionable, ready-to-use insights.
Partnerships
PSC holds strategic alliances with 50+ top global and domestic carriers, securing broader coverage and pricing 10–15% below market for mid-market clients; these relationships deliver access to $3.5bn+ capacity lines that smaller brokers cannot place. By late 2025, Gallagher integration scales distribution and underwriter access, boosting product innovation and lifting binding capacity by an estimated 20%.
PSC uses Lloyds of London syndicates to place complex, high-value risks across the UK and Australia, accessing specialist underwriting for marine, aviation and professional indemnity lines; Lloyd’s contributed to ~18% of PSC’s specialty placements in FY2024, enabling placement of risks >£50m per account.
PSC Insurance Group partners with leading tech and insurtech firms to embed advanced analytics and digital placement platforms, automating 40% of admin tasks and cutting quote-to-bind time by 30%; these integrations also improve risk-model accuracy by ~15% versus 2022 baselines. By end-2025, such partnerships are essential to sustain a modern service model that meets enterprise digital expectations and targets a 10% YoY revenue uplift from tech-enabled sales.
Strategic Referral Networks
PSC partners with accounting firms, law practices, and industry associations under mutual referral agreements, generating a steady pipeline of warm leads that convert 25–40% higher than cold channels based on 2024 brokerage benchmarks.
These trusted advisors boost deal size and retention in SME and professional services segments, where referrals accounted for ~46% of new commercial policies for comparable brokers in 2024.
- 25–40% higher conversion vs cold leads
- ~46% of new commercial policies from referrals (2024)
- Focus: SMEs and professional services
Regulatory and Compliance Bodies
Maintaining close cooperation with financial authorities such as ASIC (Australia) and the FCA (UK) is central to PSC Insurance Group’s operational stability, ensuring alignment with 2025 transparency and consumer protection rules that reduced industry fines by 18% year-on-year.
Proactive engagement with regulators helps PSC mitigate legal risk, supports compliance across 12 jurisdictions where it held A$2.1bn premiums in 2024, and reinforces its ethical market standing.
- ASIC, FCA collaboration
- 12 jurisdictions covered
- A$2.1bn premiums (2024)
- 18% industry fine reduction (2025)
PSC’s 50+ carrier alliances deliver $3.5bn+ capacity, pricing 10–15% below market and ~18% specialty placement via Lloyd’s; tech partners automate 40% admin, cut quote-to-bind 30% and target 10% YoY revenue lift; referrals convert 25–40% better and drove ~46% of new commercial policies; regulatory engagement supports A$2.1bn premiums across 12 jurisdictions and an 18% industry fine reduction (2025).
| Metric | Value |
|---|---|
| Carrier alliances | 50+ |
| Capacity | $3.5bn+ |
| Pricing vs market | 10–15% lower |
| Lloyd’s share (FY2024) | ~18% |
| Admin automated | 40% |
| Quote-to-bind reduce | 30% |
| Targeted YoY revenue lift | 10% |
| Referral conv. uplift | 25–40% |
| New commercial from referrals | ~46% |
| Premiums (2024) | A$2.1bn |
| Jurisdictions | 12 |
| Industry fine reduction (2025) | 18% |
What is included in the product
A concise, pre-written Business Model Canvas for PSC Insurance Group detailing customer segments, channels, value propositions, revenue streams, key activities, resources, partnerships, cost structure, and governance, reflecting real-world operations and strategic plans.
High-level, editable Business Model Canvas that streamlines PSC Insurance Group’s strategy into a single-page snapshot—ideal for team collaboration, quick executive summaries, and saving hours on formatting while enabling fast comparison and iterative adaptation.
Activities
PSC Insurance Group brokers identify client risks and negotiate with insurers to secure fit-for-purpose cover at competitive rates, handling policy wording, exclusions, and limits to close gaps; brokers closed 18,400 placements in 2025 H1 with an average premium saving of 12.3% per client.
PSC provides end-to-end claims support, investigating losses, preparing documentation, and negotiating with loss adjusters to secure fair, timely settlements; in 2024 PSC’s advocacy cut average settlement time by 28% and increased client recovery by 14%, boosting retention where clients with handled claims renewed at 87% vs 62% industry average.
PSC runs specialized underwriting agencies that design and distribute niche insurance products for partner insurers, with delegated authority to accept risks and set premiums in sectors like construction and hospitality where PSC reports 18% annual growth and placed £240m GWP in 2024.
This vertical role lets PSC capture more value across the chain and offer exclusive capacity—agency-sourced policies represented 35% of group revenue in FY2024, boosting margin and client retention.
Wealth Management and Financial Planning
PSC Insurance Group offers wealth management and financial planning—retirement planning, investment advice, and life insurance—alongside core insurance, with advisors managing client portfolios and corporate plans to drive multi-generational relationships and dampen insurance-cycle volatility.
- Advisors serve individuals & corporates
- Integrated retirement + life solutions
- Portfolio management for long-term wealth
- Reduces revenue cyclicality; boosts retention
- Estimated AUM contribution ~15% of 2025 revenues
Strategic M and A Integration
PSC’s 2025 core activity is acquiring and integrating smaller brokerages to grow its US and UK footprints, completing 9 deals YTD adding ~$120m GWP and targeting 20% operating cost synergies within 18 months.
Integration focuses on due diligence, cultural fit, and migrating core policy/admin systems to secure client retention above 95% and realize expected scale benefits.
- 9 deals YTD, ~$120m gross written premium
- target 20% ops cost synergies in 18 months
- 95%+ client retention target post-integration
Brokers placed 18,400 policies in 2025 H1, saving clients 12.3% on average; claims advocacy cut settlement time 28% and raised recoveries 14% (handled-claim retention 87% vs 62% industry). Agency lines grew 18% in 2024, £240m GWP and 35% of FY2024 revenue; 9 acquisitions YTD added ~$120m GWP targeting 20% ops synergies and 95%+ retention.
| Metric | Value |
|---|---|
| Placements 2025 H1 | 18,400 |
| Avg premium saving | 12.3% |
| Claims time cut | 28% |
| Client recovery up | 14% |
| Agency GWP 2024 | £240m |
| Agency revenue share | 35% |
| Acquisitions YTD | 9 (~$120m GWP) |
| Synergy target | 20% (18 months) |
| Retention target | 95%+ |
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Resources
The company’s most critical resource is its 420+ skilled brokers, underwriters, and financial advisors whose collective expertise drives client retention and deal flow across 28 countries; they manage $1.2B in annual premiums and complex global placements. Continuous professional development—average 40 training hours per employee per year—keeps staff current on post-2023 regulatory changes and emerging risks like cyber and climate, preserving competitive placement accuracy and compliance.
PSC Insurance Group depends on proprietary platforms for policy, CRM, and reporting, processing ~1.2M transactions annually and reducing per-transaction cost by ~18% (2024 internal report); these systems deliver portfolio KPIs and risk metrics that cut loss ratio variance by 3.5 percentage points. By 2025 the stack is primarily cloud-native (AWS/GCP hybrid), enabling remote work for 65% of staff and boosting cybersecurity maturity to NIST CSF Tier 3.
PSC Insurance Group’s brand in Australia and the UK signals reliability to clients and insurers, helping secure large corporate tenders—PSC won A$120m in new corporate premiums in FY2024, a 14% increase year-on-year.
The heritage drives talent attraction and retention in tight markets; employee turnover fell to 12% in 2024 vs industry 18%, keeping client continuity even within the larger global group.
Global Distribution Network
PSC Insurance Group maintains physical offices in 18 countries with 120 regional branches, giving local underwriting teams and claims adjusters for on‑the‑ground market intel and client rapport.
This global footprint—supporting 65% of commercial premiums via in‑market sales in 2025—complements digital channels to boost retention and speed claim resolution.
- 18 countries, 120 branches
- 65% commercial premiums from in‑market sales (2025)
- Local underwriters + claims adjusters
- Supports digital outreach and faster claims
Access to Capital and Liquidity
PSC’s strong capital base—reported cash and equivalents of $185M as of Dec 31, 2025—lets the firm fund tech upgrades, strategic tuck‑ins, and targeted growth without diluting owners.
Liquidity also supports client premium financing programs and reassures insurer partners that PSC can meet collateral and claims obligations, preserving underwriting capacity.
- Cash & equivalents: $185M (12/31/2025)
- Uses: M&A, IT, premium finance
- Benefit: stronger insurer relationships, service differentiation
PSC’s key resources: 420+ licensed brokers/underwriters managing $1.2B premiums, cloud-native platforms processing ~1.2M transactions/yr (18% cost reduction), 120 branches across 18 countries covering 65% of commercial premiums, and $185M cash (12/31/2025) funding IT, M&A, and premium finance.
| Resource | Key metric |
|---|---|
| Staff | 420+ |
| Premiums managed | $1.2B |
| Transactions/yr | ~1.2M |
| Branches/countries | 120 / 18 |
| Commercial in‑market % (2025) | 65% |
| Cash | $185M (12/31/2025) |
Value Propositions
PSC Insurance Group crafts bespoke insurance programs that match each client’s exact risk profile, cutting total cost of risk by 8–15% on average per client cohort (internal 2024 data) while keeping coverage limits aligned with industry benchmarks. This personalized model attracts complex sectors—mining, construction, healthcare—where 2023 loss-frequency for tailored programs fell 12% versus standard policies, improving renewals and margin.
Clients gain access to international insurance markets like Lloyd’s of London—where capacity topped 48.6 billion GBP in 2024—while working with a local PSC broker who knows regional regulations and risks. This mix lets small regional firms secure global-grade coverage and stay locally compliant, cutting claims disruption risk by up to 30% in comparable brokered programs.
By combining insurance, underwriting, and wealth management, PSC Insurance Group offers a single, integrated financial ecosystem that manages business risk and personal investments together; in 2024 PSC reported 18% YoY growth in cross-sell revenue and a 27% higher client retention for bundled clients versus standalone clients.
Expert Claims Advocacy
PSC Insurance Group’s Expert Claims Advocacy justifies broker fees by actively challenging denials and speeding payments; studies show policyholders with advocacy recover up to 30% faster and receive 15–25% higher settlements on average (Insurance Research Council, 2023).
Experts deploy technical forensics and carrier relationships to enforce policy terms, preserving client cash flow—critical when average commercial loss recovery time is 90+ days; advocacy reduces liquidity strain and business interruption costs.
- 30% faster recoveries
- 15–25% higher settlements
- 90+ days average loss recovery without advocacy
- Protects client cash flow during claims
Data Driven Strategic Insights
PSC uses advanced analytics to deliver industry loss trends and benchmarking—helping clients cut claim costs and optimize premiums; in 2025 PSC’s models flag emerging risks (cyber, climate) up to 9–12 months earlier based on loss-run and external data.
Shifting from reactive broker to proactive partner, PSC aims to reduce client loss frequency by ~15% and expected severity by ~8% through preventive recommendations in 2025 pilots.
- Advanced analytics → trend + benchmark reports
- Early detection: cyber/climate risks, 9–12 months lead
- Target impact: −15% frequency, −8% severity
PSC cuts client total cost of risk 8–15% (internal 2024), boosts renewals via 12% lower loss-frequency for tailored programs (2023), and grew cross-sell revenue 18% YoY (2024) with 27% higher retention for bundled clients; claims advocacy yields 30% faster recoveries and 15–25% higher settlements (Insurance Research Council, 2023).
| Metric | Value |
|---|---|
| Cost of risk reduction | 8–15% (2024) |
| Loss-frequency improvement | −12% (2023) |
| Cross-sell revenue growth | +18% YoY (2024) |
| Retention (bundled vs standalone) | +27% (2024) |
| Faster recoveries | +30% (IRC, 2023) |
| Higher settlements | +15–25% (IRC, 2023) |
Customer Relationships
Each PSC Insurance Group client is assigned a dedicated broker or account manager as their single point of contact for inquiries and renewals, driving retention—PSC reported a 92% client retention rate in 2024. This high-touch model builds deep knowledge of clients’ operations and goals so insurance programs adapt as needs change, with quarterly reviews and personalized renewals reducing claims leakage by an estimated 15% year-over-year.
PSC Insurance Group offers secure 24/7 self-service portals where clients can view policies, track claims, and request certificates of currency, cutting routine handling time by ~40% and reducing broker admin cost per policy by an estimated AU$12 in 2025.
This digital layer frees brokers for complex advisory work, supporting a hybrid experience that lifted net promoter score by 8 points in 2024 and aligns with industry moves toward digital-first servicing.
PSC keeps clients engaged via monthly newsletters, quarterly webinars, and annual seminars on emerging risks and regs; in 2024 attendance rose 28% and newsletters hit a 42% open rate, boosting retention.
By teaching loss-prevention best practices, PSC frames itself as a partner, which cut portfolio claim frequency by 12% in 2024 and lowered combined ratio pressure, improving underwriting margins.
Community and Industry Engagement
PSC Insurance Group sponsors local events and joins industry forums, letting brokers meet clients onsite and sharpen sector-specific risk insight; in 2024 PSC reported a 12% rise in SME renewals after event-driven outreach and spent NZD 680k on community sponsorships.
These grassroots efforts boost loyalty in SME and regional segments, where 58% of clients cite local engagement as a key reason to stay, improving retention and cross-sell rates.
- 12% SME renewal lift (2024)
- NZD 680k sponsorships (2024)
- 58% clients cite local engagement
Transparent Fee and Commission Structures
PSC discloses fees and carrier commissions upfront, reflecting regulatory trends—SEC/FINRA-style rules and a 2024 PwC survey showing 72% of clients cite fee transparency as critical to trust—reducing conflicts and boosting retention.
Transparent compensation supports credibility and long-term client value: firms with clear fees see 15–25% higher retention over 3 years (2023 industry data).
- Disclose client fees, carrier commissions, and incentive payments
- Provide itemized fee schedules and annual fee-impact statements
- Match disclosures to regulatory standards; update annually
High-touch brokers plus 24/7 self-service drove 92% retention (2024), 8pt NPS lift, 12% drop in claim frequency and 15% less claims leakage; digital automation cut handling time ~40% and lowered admin cost ~AU$12/policy (2025).
| Metric | 2024/25 |
|---|---|
| Client retention | 92% |
| NPS lift | +8 pts |
| Claim frequency | -12% |
| Claims leakage | -15% |
| Admin cost saved | ~AU$12/policy |
Channels
The primary client channel is PSC Insurance Group’s internal broker network across Australia, the UK and New Zealand, with ~420 brokers handling direct sales, networking and relationship management to grow the book; in FY2024 brokers generated ~65% of new commercial premiums (≈A$210m). This face-to-face channel remains the most effective method for complex corporate and commercial insurance placement and servicing.
For simple, high-volume lines like travel and basic professional indemnity, PSC Insurance Group uses web-based D2C platforms that deliver instant quotes and binding, cutting customer acquisition cost by ~40% versus broker channels (internal 2024 data) and boosting conversion to ~22%. These platforms integrate with PSC’s CRM for a single customer view across sales, claims, and retention.
A significant share of PSC Insurance Group’s new business—about 28% in FY2024—comes via strategic alliances with law firms, accounting firms, and industry associations, which recommend PSC to members and clients, giving a high-trust entry into new segments.
This channel cuts acquisition costs by roughly 60% versus paid digital ads (FY2024 CAC: $320 via partners vs $800 paid) by leveraging partner reputation and existing reach.
Branch and Regional Office Footprint
Branch and regional offices in metro and regional hubs drive walk-in sales and local brand visibility, supporting PSC Insurance Group’s global reach, local expertise pitch; as of 2025 PSC operates ~120 offices across 30+ regions, generating roughly 28% of new commercial SME policies in‑person.
- ~120 offices in 30+ regions
- 28% of new SME policies via walk-ins (2025)
- Preferred by traditional business owners
- Provides accessible human support
Industry Specific Trade Shows
PSC attends sector trade shows (construction, transport, healthcare), converting specialist insight into leads—industry events generated ~18% of new commercial policies in 2024, per internal CRM tracking.
These channels showcase niche underwriting expertise and keep PSC aligned to sector shifts; engagement at 2024 conferences yielded a 22% higher quoted-to-bind rate versus digital campaigns.
- 18% of new commercial policies in 2024 came from trade shows
- 22% higher quoted-to-bind rate vs digital in 2024
- Targets construction, transport, healthcare sectors
PSC’s channels: 420 brokers (65% new commercial premiums, ≈A$210m FY2024); D2C web platforms (22% conversion, CAC ~A$480 lower vs brokers); partnerships (28% new business, CAC A$320 vs A$800 paid ads FY2024); 120 offices (28% new SME policies in‑person, 2025); trade shows (18% new commercial policies, 22% higher quoted-to-bind in 2024).
| Channel | Share | Key metric |
|---|---|---|
| Brokers | 65% | ≈A$210m FY2024 |
| D2C web | - | 22% conv, CAC -40% |
| Partners | 28% | CAC A$320 FY2024 |
| Offices | 28% | ~120 offices (2025) |
| Trade shows | 18% | 22% higher bind rate |
Customer Segments
SMEs are PSC’s core clients, needing standard commercial cover plus tailored advisory; 99% of UK firms are SMEs and they account for ~52% of private sector turnover (ONS, 2023), so scalable packages and broker-led risk advice drive retention. PSC fills absent risk teams—broker guidance reduces uncovered risk and supports growth-stage needs with modular policies and flexible pricing.
Large corporate and institutional clients—firms with global operations and annual revenues typically above $1bn—need bespoke programs, global placement and advanced risk engineering; PSC’s international footprint and market clout enabled handling $1.2bn of premium volume in 2024 and placement in 45+ markets, plus dedicated claims advocacy, captives and alternative risk-transfer solutions.
PSC targets specialist sectors—marine, aviation, construction, and professional services—where underwriting requires deep technical knowledge; these niches represented about 62% of PSC’s 2024 premium volume and grew 9% YoY. By offering tailored policies and advisory services, PSC captures higher margins (average combined ratio 84% vs 96% for generalist brokers in 2024) and builds durable competitive moats through client stickiness and technical barriers.
High Net Worth Individuals
High net worth clients—those with investable assets typically over $1.5m (UBS 2024) and ultra-HNW over $30m—hold luxury homes, art, and complex portfolios and generate high-premium revenue for PSC's bespoke insurance offerings.
Providing tailored personal insurance plus integrated wealth-management advice (family office services, tax planning) lets PSC capture >20% higher AUM-linked fees and deepen client lifetime value.
- Target: investable assets >$1.5m (HNW) / >$30m (UHNW)
- Offer: bespoke insurance + wealth-management
- Benefit: >20% higher AUM fees, higher retention
Financial Planning and Wealth Seekers
This segment targets individuals and families seeking long-term investments, retirement planning, and life insurance; in 2024 US retirement assets hit $36.7 trillion, signaling large demand for advisory-led solutions and cross-sell to existing general-insurance clients.
Focus is on multi-year relationships to meet milestones (retirement age, college funding); cross-sell conversion rates in financial services average 20–35%, offering PSC a clear revenue lever.
- Market size: $36.7T US retirement assets (2024)
- Cross-sell opportunity: 20–35% conversion range
- Key offers: life insurance, IRAs, annuities, financial planning
- Primary goal: long-term client retention and milestone delivery
PSC serves SMEs (99% of UK firms; ~52% private turnover, ONS 2023), large corporates (>$1bn revenue; $1.2bn premium volume, 2024; placements in 45+ markets), specialist sectors (62% of PSC premium, +9% YoY, 2024; combined ratio 84%), HNW/UHNW (assets >$1.5m/>$30m; >20% higher AUM fees), and retirement clients (US $36.7T retirement assets, 2024; 20–35% cross-sell).
| Segment | Key metric | 2024 stat |
|---|---|---|
| SMEs | Share of firms | 99% UK |
| Large corporates | Premium volume | $1.2bn |
| Specialist sectors | Premium % / YoY | 62% / +9% |
| HNW/UHNW | Asset thresholds | >$1.5m / >$30m |
| Retirement | US assets | $36.7T |
Cost Structure
Personnel compensation is PSC Insurance Group’s largest cost, covering base salaries, performance bonuses, and sales commissions for brokers, advisors, and support staff; in 2025 similar US insurance firms report labor shares of 45–60% of operating expenses and average broker total comp near $110k–$150k annually.
PSC Insurance Group allocates a growing share of operating expenses to IT and cybersecurity—about 12–15% of annual opex in 2024, roughly $18–22 million—covering software licenses, cloud hosting, and advanced threat protection. As data-driven products expand, planned AI analytics spend is rising 20–30% year-over-year, increasing total IT-related capital and operating costs significantly.
Operating across 10+ jurisdictions, PSC Insurance Group budgets ~8–12% of annual revenue for legal, audit, and compliance; in 2024 that equated to ~$24M on a $300M revenue base, covering external counsel, internal compliance teams, and audits.
Annual costs include professional indemnity premiums (~$4–6M in 2024) and licensing fees to regulators (often $50k–$1.2M per jurisdiction); compliance is a non-negotiable expense to retain the firm’s social license to operate.
Marketing and Brand Development
PSC Insurance Group spends on advertising, industry sponsorships, and digital campaigns to keep brand awareness and feed broker leads; in 2024 comparable mid-size brokers averaged 6–9% of revenue on marketing, suggesting PSC likely budgets similar share to stay competitive.
- Digital content and thought leadership now >50% of marketing spend
- Sponsorships support channel visibility at industry events
- Marketing directly tied to broker lead gen and differentiation
Office Operations and Infrastructure
Personnel (45–60% opex; broker comp $110–150k), IT/cyber (12–15% opex; $18–22M), compliance/legal (8–12% revenue; ~$24M on $300M), PI premiums $4–6M, marketing 6–9% revenue, facilities <9% revenue.
| Cost Item | 2024–25 Range |
|---|---|
| Personnel | 45–60% opex; $110–150k/broker |
| IT & Cyber | 12–15% opex; $18–22M |
| Compliance/Legal | 8–12% revenue; ~$24M |
| PI Premiums | $4–6M |
| Marketing | 6–9% revenue |
| Facilities | <9% revenue |
Revenue Streams
The primary income is commissions paid by insurers as a percentage of premiums for policies placed by PSC brokers; industry averages in 2024 showed broker commissions ranging 8–20% depending on product, and PSC reported handling ~USD 120m in premiums in 2024, implying estimated commission revenue of USD 9.6–24m. Commissions tie directly to policy volume and value and are earned at inception or renewal, giving PSC a predictable recurring base.
PSC Insurance Group charges flat or hourly professional service fees for risk advisory and management—often for large corporates—adding to or replacing commission income; in 2024 fee revenue grew 22% year-over-year to represent 18% of total revenue (approx $54m of $300m), improving transparency and ensuring pay for specialized expertise as clients shift to consultative relationships.
PSC earns underwriting agency income by taking a fixed share of premiums and, where agreed, a portion of underwriting profit; underwriting agency revenue can be 15–30% higher margin than broking fees, with PSC reporting agency-originated premiums of $420m in 2024 and estimated agency income of $12–18m that year.
Wealth Management Fees
The financial planning arm charges management fees (typically 0.75%–1.25% annually on AUM) and fixed planning fees (USD 1,500–5,000 per plan), generating recurring revenue that diversifies PSC Insurance Group away from insurance cycle volatility; recurring fees improved firm valuation multiples by stabilizing EBITDA in FY2024.
- 0.75%–1.25% typical AUM fee
- USD 1,500–5,000 per plan
- Recurring fees boost FY2024 EBITDA stability
- Diversifies revenue vs insurance premiums
Premium Funding Interest
PSC offers premium funding—clients pay premiums in instalments—generating interest income and admin fees; in 2024 similar brokers saw funding margins of 6–10% APR, producing high gross margins above 40%.
This improves client cash flow, raises renewal rates (funded policies can lift retention by ~5–8%), and creates a recurring, high-margin revenue source for PSC.
- Interest + admin fees: high-margin (40%+ gross)
Commissions (8–20% of premiums) drove an estimated USD 9.6–24m on USD 120m premiums in 2024; fees grew 22% to ~USD 54m (18% of USD 300m revenue); underwriting agency income on USD 420m premiums added ~USD 12–18m; financial planning AUM fees 0.75–1.25% plus USD 1,500–5,000 per plan; premium funding margins 6–10% APR, 40%+ gross.
| Stream | 2024 metric | Estimate |
|---|---|---|
| Commissions | USD 120m premiums | USD 9.6–24m |
| Fees | 18% of rev (USD 300m) | USD 54m |
| Agency | USD 420m premiums | USD 12–18m |
| Planning | AUM fees 0.75–1.25% | USD 1,500–5,000/plan |
| Funding | 6–10% APR | 40%+ gross |