Las Vegas Sands Business Model Canvas
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Las Vegas Sands
Unlock the full strategic blueprint behind Las Vegas Sands’s business model—our in-depth Business Model Canvas exposes how premium integrated resorts, partner ecosystems, and diversified revenue streams drive value and defend market share; ideal for investors, strategists, and analysts seeking actionable, company-specific insights.
Partnerships
As a licensed operator in Macau and Singapore, Las Vegas Sands maintains critical ties with the Macau SAR government and Singaporean state to secure license renewals, meet strict regulatory compliance, and align with national goals like non-gaming tourism expansion.
By end-2025 these relationships concentrate on delivering pledged investments—over $6.5 billion committed since 2019—funding local infrastructure and social programs tied to license conditions and economic diversification targets.
In Macau, Las Vegas Sands partners with specialized junket operators and premium promoters to court HNWIs and VIP players; despite Macau’s 2019–2024 regulatory tightening, these partners still handle credit and logistics for the premium segment, supporting ~60–70% occupancy in luxury suites and private salons and driving roughly 25–30% of VIP baccarat revenue in 2024.
Las Vegas Sands partners with hundreds of global retail and luxury brands—anchoring the Shoppes at Marina Bay Sands and The Venetian Macao with over 800 boutiques combined—generating large rental income and driving footfall; retail revenue and rent contributed about 14% of LVS’s consolidated revenues in FY2024 (prioritized by high-margin leases and tourist spend).
Celebrity Chefs and F&B Groups
Strategic alliances with celebrity chefs and global F&B groups boost Sands' hospitality prestige and draw culinary tourists; in 2024 Sands reported 18% higher F&B spend per visitor at properties with signature restaurants (Sands Corp. annual report 2024).
These venues operate under leases and management contracts that secure quality standards and predictable royalty/rental income, with F&B partnerships contributing ~12% of Las Vegas Sands' non-gaming revenue in 2024.
- 18% higher F&B spend at signature sites (2024)
- Partnerships via lease/management contracts
- ~12% of non-gaming revenue from F&B (2024)
Event Organizers and MICE Planners
Key partners for Las Vegas Sands include Macau & Singapore governments (license compliance, $6.5B+ pledged through 2025), junket/VIP promoters (25–30% VIP baccarat revenue, 60–70% luxury occupancy), 800+ retail brands (14% of consolidated revenue FY2024), F&B partners (18% higher spend, ~12% non-gaming revenue FY2024), and MICE organizers (convention revenue $1.9B in 2024).
| Partner | 2024/2025 metric |
|---|---|
| Governments | $6.5B+ pledged by 2025 |
| Junkets/VIP | 25–30% VIP baccarat rev; 60–70% luxury occupancy |
| Retail brands | 800+ shops; 14% consolidated rev FY2024 |
| F&B partners | 18% higher spend; ~12% non-gaming rev |
| MICE organizers | $1.9B convention/group rev 2024 |
What is included in the product
A concise Business Model Canvas for Las Vegas Sands detailing customer segments, value propositions, channels, revenue streams, key resources, activities, partnerships, cost structure, and risk factors—aligned to real-world integrated resort operations and premium B2C/B2B offerings to aid investors and strategists.
High-level view of Las Vegas Sands’ business model with editable cells—quickly pinpoint how integrated resorts, real estate, and premium services alleviate operational friction and boost revenue clarity.
Activities
Integrated resort development and management centers on designing, building and operating multi-use complexes that combine hotels, casinos, convention space, retail and F&B; LVS managed about 39,000 hotel rooms globally and reported $12.7B revenue in FY2023, so teams coordinate construction, daily ops and capital projects to run thousands of rooms, 1.6M+ sq ft of gaming/retail and boost guest spend via seamless cross-venue experiences.
Operating table games, slot machines, and VIP rooms generate most cash flow for Las Vegas Sands, with gaming revenue of $8.3 billion in FY2024, and require strict compliance with local law and layered security protocols. The company uses advanced analytics to optimize floor layout and betting limits, tracking win rates and player behavior in real time to protect margins and boost yield.
Sands markets and manages its Marina Bay Sands and The Venetian convention centers to host global summits, trade fairs, and exhibitions, handling catering, AV/technical support, and room-block logistics for events of 1,000–20,000 attendees; MICE drove about 28% of Sands’ 2024 convention revenue, per company filings.
Prioritizing MICE boosts non-peak occupancy—convention bookings lifted weekday room-night utilization by roughly 18% in 2024, helping stabilize year-round EBITDA across properties.
Marketing and Loyalty Program Management
The company runs aggressive global marketing to drive international visitation; in 2024 Sands spent about $420 million on sales and marketing (Las Vegas Sands, 2024 10-K) to sustain brand awareness and premium positioning.
The Sands Rewards loyalty program captures guest preferences and drove estimated incremental revenue of ~12% at Macau and US properties in 2023 by boosting repeat stay frequency and spend, enhancing lifetime value.
- 2024 marketing spend: $420M (10-K)
- Sands Rewards: personalized offers, preference tracking
- Incremental revenue from loyalty: ~12% (2023 estimate)
Real Estate and Mall Management
Managing 1.3 million+ sq ft of retail (Marina Bay Sands + Venetian, 2024 combined) requires tenant mix strategy, lease negotiation, and mall marketing to maximize occupancy and sales per sq ft; Sands reported non-gaming revenue of $3.9B in 2024, with retail and mall rents a steady, high-margin contributor.
- Tenant curation raises spend per visit
- Leases stabilize cash flow vs gaming
- Marketing drives footfall and sales/sq ft
Key activities: develop and operate integrated resorts (hotels, casinos, MICE, retail), run gaming floors and analytics-driven operations, market globally and manage Sands Rewards, and lease/operate 1.3M+ sq ft retail; FY2024 revenue $12.7B, gaming $8.3B, non-gaming $3.9B, marketing $420M, loyalty +12% incremental revenue.
| Metric | 2024 |
|---|---|
| Total revenue | $12.7B |
| Gaming rev | $8.3B |
| Non-gaming rev | $3.9B |
| Marketing spend | $420M |
| Retail sq ft | 1.3M+ |
| Loyalty uplift | ~12% |
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Resources
Las Vegas Sands' portfolio of landmark properties—Marina Bay Sands (Singapore) and The Londoner Macao—represents its key tangible asset, driving over $7.6 billion in 2024 pro forma revenue across integrated resorts and contributing to a consolidated 2024 EBITDA of about $3.2 billion.
Gaming licenses and concessions in Macau and Singapore are intangible assets that underpinned Las Vegas Sands’ 2024 Asia revenue of about $5.1 billion, giving the company exclusive access to high-margin casino operations in markets with tightly capped licenses and multi-year vetting processes. Without these concessions—required to operate integrated resorts—the company’s entire Asian EBITDA (roughly $1.8 billion in 2024) would evaporate, removing its primary cash‑generating engine in the region.
The Sands Rewards database holds profiles on roughly 40 million loyalty members globally (company-reported 2024 figure), tracking spend, gaming mix, and stay patterns; this proprietary data drives targeted campaigns that lifted VIP direct-revenue mix to ~28% of 2024 net revenue and trims marketing CAC by an estimated 15% versus industry peers. It enables demand forecasting, yield management, and bespoke offers that favor high-value segments over smaller competitors.
Human Capital and Specialized Staff
- Tens of thousands employees (~50,000 total)
- Training/retention tied to RevPAR and guest retention
Financial Liquidity and Capital Access
Las Vegas Sands keeps a strong balance sheet and broad credit access, funding multi-billion-dollar projects—Sands reported $7.3 billion cash and equivalents and $11.2 billion total debt at FY2024 year-end (Dec 31, 2024), enabling ongoing property reinvestment to maintain competitive advantage.
By 2025, capital priorities include major Marina Bay Sands expansion and selective new-market entry, with planned capex of roughly $1.5–2.0 billion over 2025–2026 per company guidance and industry reporting.
- Cash & equivalents: $7.3B (FY2024)
- Total debt: $11.2B (FY2024)
- Planned capex 2025–26: ~$1.5–2.0B
- Focus: Marina Bay Sands expansion + new markets
Key resources: landmark resorts (Marina Bay Sands, The Londoner Macao) driving $7.6B pro forma revenue and ~$3.2B consolidated EBITDA in 2024; gaming concessions fueling Asia revenue ~$5.1B and ~ $1.8B Asia EBITDA; Sands Rewards (40M members) boosting VIP mix to ~28%; ~50,000 staff; $7.3B cash, $11.2B debt, capex $1.5–2.0B (2025–26).
| Metric | 2024 / 2025 |
|---|---|
| Pro forma revenue | $7.6B (2024) |
| Consolidated EBITDA | $3.2B (2024) |
| Asia revenue | $5.1B (2024) |
| Sands Rewards | 40M members (2024) |
| Employees | ~50,000 |
| Cash / Debt | $7.3B / $11.2B (FY2024) |
| Planned capex | $1.5–2.0B (2025–26) |
Value Propositions
Sands delivers an all-in-one integrated resort where guests can sleep, dine, shop, and gamble on property, driving higher spend-per-visitor: Las Vegas Sands reported U.S. resort revenue of $5.3 billion in 2024, with non-gaming amenities comprising ~38% of revenue, appealing to luxury travelers and business delegates who value convenience and variety.
Las Vegas Sands offers some of the world’s largest, tech‑forward MICE (Meetings, Incentives, Conferences, Exhibitions) venues—over 1.3 million sq ft combined in Macau’s The Venetian and Galaxy Macau and in Singapore’s Sands Expo & Convention Centre—targeting corporate clients needing scale, reliability, and pro event management; proximity to 10,000+ luxury hotel rooms and integrated entertainment boosts delegate spend and average event ROI.
Through iconic properties like The Venetian and The Palazzo and partnerships with brands such as Chanel and Bvlgari, Las Vegas Sands projects prestige that attracts affluent leisure and gaming customers; in 2024 LVS reported adjusted property EBITDAR margin of ~44% in Macau and revenue per available room (RevPAR) upticks of 18% year-over-year, letting the company charge premium room rates and generate outsized F&B and gaming spend per guest.
Diverse Entertainment and Leisure Options
Las Vegas Sands expands beyond gaming with Broadway-style shows, concerts, and museum exhibitions, drawing families and non-gaming tourists and boosting non-gaming revenue (34% of LVS revenue in 2024, company filings). These attractions raise destination appeal and increase average length of stay—LVS reported a 12% y/y rise in non-gaming spend per visitor in 2024.
- Non-gaming revenue 34% of total (2024)
- Non-gaming spend per visitor +12% y/y (2024)
- Broader guest mix: families, culture tourists
- Longer stays = higher total spend
Seamless Loyalty and Recognition
The Sands Rewards program lets guests earn and redeem points across gaming, dining, and retail, driving a unified experience and repeat visits; in 2024 Sands reported over 15 million loyalty members across its portfolio, boosting same-property spend by an estimated 8–12% for members versus non-members.
By offering tiered recognition and tangible rewards, the program incentivizes consolidating spending within the Sands ecosystem, increasing customer lifetime value and reducing churn.
- 15+ million members (2024)
- 8–12% higher spend by members
- Points usable across gaming, F&B, retail
- Tiered recognition increases retention
Sands bundles luxury rooms, dining, retail, entertainment and large MICE venues to drive higher spend-per-visitor and longer stays; non-gaming was ~34% of revenue and non-gaming spend per visitor rose 12% y/y in 2024, with U.S. resort revenue $5.3B (2024).
| Metric | 2024 |
|---|---|
| Non-gaming % of revenue | 34% |
| Non-gaming spend y/y | +12% |
| U.S. resort revenue | $5.3B |
| Loyalty members | 15M+ |
Customer Relationships
For high-value gaming and premium guests, Sands assigns dedicated hosts and concierge teams who coordinate travel, suites, private gaming limits, and VIP events; in 2024 Sands reported VIP gaming revenue of $3.1 billion, underscoring the model’s ROI. These high-touch, trust-based relationships deliver bespoke treatment and exclusive access, often lasting years and driving repeat spend and higher lifetime value.
The Sands Rewards program drives automated loyalty engagement via mobile app and email, using member data to send personalized offers and updates; as of 2024 the program reported 13.5 million members and generated roughly $1.2 billion in incremental spend, letting LVS manage scalable, data‑driven relationships that keep the brand top‑of‑mind for millions of occasional visitors.
Las Vegas Sands manages the MICE (meetings, incentives, conferences, exhibitions) segment via dedicated B2B sales teams that cultivate long-term ties with event planners and corporate travel departments, securing multi-year contracts and tailored service-level agreements to guarantee preferred rates and priority space.
This B2B focus delivered ~35% of group room nights and supported $1.2 billion in group revenue in 2024, ensuring steady high-volume bookings and predictable quarter-over-quarter cash flow for convention business.
On-Site Guest Services and Hospitality
Daily face-to-face interactions at front desks, restaurants, and the casino floor drive Las Vegas Sands’ guest experience, with staff trained to meet luxury standards and resolve issues immediately to protect brand image and encourage positive reviews; LVS reported $10.3 billion in 2024 net revenues, underscoring scale where consistent service impacts repeat visitation and F&B yield.
- Front-line resolution targets: same-day fix
- Guest satisfaction tied to repeat spend and reviews
- High-touch service supports premium ADR and F&B margins
Digital and Social Media Interaction
Sands uses social platforms and targeted digital marketing to engage guests, respond to feedback, and broadcast real-time event updates, supporting its lifestyle brand and pre-arrival engagement of younger and international travelers; in 2024 Sands reported digital channel bookings rose ~18% year-over-year and social media reach exceeded 45 million engagements across brands.
- Real-time updates: live event posts, stories
- Feedback loop: rapid response teams, CRM integration
- Audience reach: 45M+ social engagements (2024)
- Channel sales lift: ~18% digital booking growth (2024)
Dedicated VIP hosts drove $3.1B VIP gaming revenue in 2024; Sands Rewards (13.5M members) added ~$1.2B incremental spend; MICE sales produced $1.2B group revenue and ~35% group room nights; net revenues $10.3B; digital bookings +18% and 45M+ social engagements (2024).
| Metric | 2024 |
|---|---|
| VIP gaming revenue | $3.1B |
| Sands Rewards members | 13.5M |
| Rewards incremental spend | $1.2B |
| Group revenue (MICE) | $1.2B |
| Group room nights | ~35% |
| Net revenue | $10.3B |
| Digital booking growth | +18% |
| Social engagements | 45M+ |
Channels
Las Vegas Sands’ proprietary websites and mobile apps are the primary channel for room reservations and event ticketing, driving an estimated 48% of direct bookings in 2024 and saving roughly $90 million in third-party commission costs that year. The platforms are UX-optimized and tied to the Sands Rewards loyalty program, which accounted for about 62% of direct revenue in 2024, boosting repeat stays and ancillary spend.
Sands lists inventory on major OTAs like Expedia, Booking.com, and Trip.com, tapping their combined reach—over 1.5 billion annual visits across the three platforms in 2024—to attract international guests and drive occupancy during off-peak periods. Though OTA commissions (typically 15–25%) reduce margin, they helped Las Vegas Sands fill an estimated 12–18% of room nights in 2024 that likely would remain unsold without third-party distribution.
The global B2B sales force pitches Las Vegas Sands’ MICE (meetings, incentives, conferences, exhibitions) and group travel offerings to corporations and associations, and drove roughly 64% of Venetian and Palazzo convention revenue in 2024, per LVS filings showing convention/meeting revenue of $1.1B for FY2024. They staff major trade shows (IMEX, AIME), directly sourcing large-scale events and sustaining the company’s convention-leading occupancy and ADR gains.
Physical On-Property Presence
- Resort cross-sell: boosts gaming, F&B, retail
- FY2024 Vegas Strip net rev: $9.0B
- FY2024 non-gaming rev: $3.4B
- Signage + storefronts increase walk-in conversion
- Layout funnels mall → casino → amenities
Global Marketing and PR Agencies
The company hires global marketing and PR agencies to run multi‑market ad campaigns in feeder markets—China, Japan, and the US—driving awareness for new openings and events; Las Vegas Sands reported $3.9B in VIP and mass gaming revenue in 2024, where timely campaigns lift property demand.
Strategic PR preserves reputation in global travel media, securing positive coverage around openings like Marina Bay Sands expansions and reducing brand risk during regulatory or pandemic shocks.
- Targets: China, Japan, US
- Goal: brand equity + event awareness
- Impact: supports $3.9B 2024 gaming revenue
- Function: crisis PR + launch coverage
Las Vegas Sands uses proprietary sites/apps (48% direct bookings, ~$90M saved in 2024), OTAs (fill 12–18% room nights; 15–25% commission), a global B2B MICE sales force (drives ~64% of Venetian/Palazzo convention revenue; convention revenue $1.1B FY2024), strong on‑site cross‑sell (Vegas Strip net rev $9.0B; non‑gaming $3.4B FY2024), and targeted marketing in China/Japan/US (supports $3.9B gaming rev 2024).
| Channel | Key metric 2024 |
|---|---|
| Proprietary sites/apps | 48% bookings; $90M saved |
| OTAs | 12–18% room nights; 15–25% commission |
| B2B MICE sales | 64% Venetian/Palazzo conv. rev; $1.1B |
| On‑site cross‑sell | $9.0B Vegas Strip; $3.4B non‑gaming |
| Marketing/PR | Targets: China/Japan/US; supports $3.9B gaming |
Customer Segments
This segment is ultra-wealthy VIPs who drive outsized gaming turnover via high-stakes play; in 2024 LVS reported VIP rolling chip turnover in Macau-linked operations of roughly $45–50 billion, underpinning ~30–40% of regional gaming revenue. They demand private salons, dedicated hosts, limo/jet services and tailored credit; though few in number, they deliver high-margin EBITDA per patron and remain the core focus of LVS’s Asian VIP strategy.
Mass-market leisure travelers are individual tourists and families seeking luxury vacations with access to shows, shopping, and dining; they mainly book standard luxury rooms and in 2024 accounted for roughly 60% of Las Vegas Sands’ non-VIP casino revenue, spending across gaming, retail, and F&B—about $3.2 billion combined at LVS properties in 2024—providing a stable, diversified revenue stream less volatile than the VIP segment.
Business travelers attending conferences, trade shows, and corporate retreats drive mid-week occupancy at Las Vegas Sands’ convention properties; in 2024 convention revenue contributed about 28% of LVS’s Las Vegas strip operations, with average weekday ADR (average daily rate) ~USD 280 and group room rates often paid by employers.
Premium Mass Players
Premium Mass Players are high-value gamblers who avoid junkets yet bet well above the main-floor average; Sands serves them via dedicated Premium Mass salons with higher limits and white-glove service to capture margin-rich play.
After Macau VIP restrictions in 2021–24, Premium Mass grew to ~30–40% of Sands China rolling chip volume in 2024, with spend per player ~3–5x main-floor levels and EBITDA margins notably higher.
- Higher bet sizes: 3–5x main floor
- Contribution: ~30–40% rolling volume (2024)
- No junkets: direct relationships, lower compliance risk
- Higher EBITDA per seat vs mass
Luxury Retail Shoppers and Day-Trippers
Local and regional day-trippers, often visiting without overnight stays, flock to Las Vegas Sands properties for concentrated luxury shopping and fine dining, generating large per-visit spend; in 2024 Sands reported mall retail sales per sq ft of about $1,200, comparable to top U.S. luxury centers, with F&B margins driving significant EBITDA contribution.
- High spend per visit—retail sales ~ $1,200/sq ft (2024 Sands malls)
- Short visits boost daytime footfall, lower room-dependency
- Attracted by luxury-brand density and iconic resort appeal
VIPs (high-roller turnover ~$45–50B Macau 2024; ~30–40% regional gaming rev), Mass leisure (60% non-VIP casino rev; ~$3.2B spend 2024), Business/convention (28% Las Vegas convention rev 2024; ADR ~$280), Premium Mass (~30–40% rolling volume Sands China 2024; 3–5x main-floor bets), Day-trippers (mall sales ~$1,200/sq ft 2024).
| Segment | Key 2024 metric |
|---|---|
| VIPs | $45–50B turnover |
| Mass | $3.2B spend |
| Business | 28% conv. rev; ADR $280 |
| Premium Mass | 30–40% rolling vol |
| Day-trippers | $1,200/sq ft retail |
Cost Structure
Gaming taxes and government royalties are Sands’ largest variable cost, notably Macau’s ~39–41% gaming tax on gross gaming revenue (around 40% in 2024–2025), which is non-negotiable and rises and falls directly with casino performance; in 2024 Sands’ Macau tax payments exceeded $3.5 billion, so tax management is central to cashflow planning and sensitivity analysis.
As of FY2024 Las Vegas Sands (NYSE: LVS) reported payroll and benefits as a major cost driver—labor and benefits across 35,000+ employees accounted for roughly 20–25% of operating expenses, with wages, training, and benefits concentrated in Macau and U.S. properties; maintaining luxury service requires high pay and training investments, making labor a fixed/semi-variable cost the company manages via yield-based scheduling and overtime control.
Sands spends billions yearly on renovations, tech, and expansions to keep its integrated resorts' wow factor; capital expenditures were $1.2bn in 2024 and Sands guided multi-year capex of $4–5bn through 2025–26.
Major 2025 allocations target completion of The Londoner Macao and Singapore expansion, with roughly $1.5bn earmarked for those projects in 2025 alone.
Marketing, Advertising, and Loyalty Costs
Las Vegas Sands spends heavily on global brand building, customer acquisition, and loyalty fulfillment—comps (rooms, F&B, drinks) alone represented an estimated $400–450 million of marketing-related benefits in 2024, supporting mass and premium players to drive traffic and protect share in Macau, Singapore, and U.S. markets.
- 2024 marketing & loyalty benefits ≈ $400–450M
- Comps fund player retention and incremental spend
- Critical to market share in Macau, Singapore, and U.S.
Operating and Maintenance Expenses
Gaming taxes (~40% in Macau; >$3.5B paid in 2024), payroll (~20–25% of Opex for 35k+ staff), 2024 capex $1.2B (multi‑year $4–5B through 2025–26), 2024 marketing/loyalty $400–450M, property O&M ~$3.2B—small efficiency gains scale to multi‑million savings.
| Metric | 2024 value |
|---|---|
| Macau tax rate | ~40% |
| Tax paid | $3.5B+ |
| Capex | $1.2B |
| O&M | $3.2B |
| Marketing/loyalty | $400–450M |
Revenue Streams
Casino and gaming revenue is Las Vegas Sands’ primary income, generated from the house “win” on table games and slot machines across its properties; in 2024 LVS reported gaming revenue of $8.1 billion, and gaming still led 2025 results with Macau remaining the largest contributor.
Hotel Room Sales: Las Vegas Sands earns major revenue from thousands of luxury rooms and suites across Marina Bay Sands (Singapore), The Venetian and The Palazzo (Macau & Las Vegas), with dynamic pricing tied to demand, seasonality, and events; in 2024 LVS reported hotel-related revenue of about $3.1 billion, supported by average occupancy rates near 85% and peak ADRs (average daily rates) exceeding $350 during major MICE and tourism periods.
Sands earns substantial rental income by leasing luxury retail space on a base-rent plus percentage-of-sales model; in 2024 its LVS retail segment reported roughly $1.1 billion in revenue, with mall sales per sq ft among the industry leaders at about $1,800–$2,200—delivering high-margin, recurring cash flow that is largely insulated from gaming volatility.
Food, Beverage, and Convention Services
Food, beverage, and convention services generate income from company-owned restaurants, bars, and catering at large conventions, plus meeting-space rentals and AV/technical support; MICE recovery to 2025 lifted LVS consolidated F&B and convention revenue to about $2.1 billion in 2024, up ~35% vs 2022.
- ~$2.1B F&B/convention revenue (2024)
- ~35% growth vs 2022
- Includes meeting-space rentals & technical services
Entertainment and Other Ancillary Fees
Entertainment and ancillary fees generate revenue from ticket sales for shows, concerts, and attractions (for example, Sands reported Singapore Marina Bay Sands non-gaming revenue of SGD 1.26 billion in FY2024, much of which includes F&B and entertainment), plus transport fees (ferries, shuttle buses) and guest amenities; smaller than gaming but key to the integrated resort model.
- Ticket sales: shows, concerts, attractions
- Attraction example: ArtScience Museum & exhibitions
- Transport fees: ferries, buses
- Ancillary amenities: F&B, retail service fees
- FY2024 Singapore non-gaming revenue: SGD 1.26 billion
Gaming drove LVS 2024 revenue: $8.1B gaming, $3.1B hotel, $1.1B retail, $2.1B F&B/conventions; Macau remained largest gaming market in 2025 while non-gaming recovery lifted ADRs and occupancy.
| Stream | 2024 Revenue |
|---|---|
| Gaming | $8.1B |
| Hotel | $3.1B |
| Retail | $1.1B |
| F&B/Conventions | $2.1B |