{"product_id":"energyservicesofamerica-five-forces-analysis","title":"ESA Porter's Five Forces Analysis","description":"\u003cdiv class=\"pr-shrt-dscr-wrapper orange\"\u003e\n\u003csection class=\"pr-shrt-dscr-box\"\u003e\n\u003cdiv class=\"pr-shrt-dscr-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Magnifier-Icon.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eA Must-Have Tool for Decision-Makers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"pr-shrt-dscr-content\"\u003e\n\u003cp\u003eESA’s Porter's Five Forces snapshot highlights competitive pressures from suppliers, buyers, entrants, substitutes, and industry rivalry—revealing where strategic risks and advantages lie.\u003c\/p\u003e\n\u003cp\u003eThis brief only scratches the surface; unlock the full Porter's Five Forces Analysis to access force-by-force ratings, visuals, and actionable recommendations tailored to ESA.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter green\"\u003eS\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003euppliers Bargaining Power\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper green\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Suppliers-Box-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSpecialized Equipment and Machinery Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cpthe procurement of heavy machinery and specialized pipeline equipment requires capital expenditures often exceeding per unit relies on a small global set manufacturers giving suppliers moderate bargaining power.\u003e\n\u003cptechnical specs for utility work are strict certified equipment meets standards substitution with lower-grade gear is infeasible preserving vendor leverage.\u003e\n\u003cpesa must keep strong vendor ties and service contracts in industry data showed of downtime avoided when firms held oem maintenance agreements.\u003e\n\u003c\/pesa\u003e\u003c\/ptechnical\u003e\u003c\/pthe\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Suppliers-Box-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eAvailability of Skilled Union Labor\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cpa large portion of esa skilled utility workforce is unionized boosting collective bargaining power and raising labor cost volatility.\u003e\n\u003cpscarcity of certified welders linemen and heavy-equipment operators bureau labor statistics shows a shortage vs. demand in power-line roles unions press for higher wages richer benefits.\u003e\n\u003cpesa is sensitive to labor-market swings in labor accounted for of project costs forcing trade-offs between competitive pay and margins retain key crews.\u003e\n\u003c\/pesa\u003e\u003c\/pscarcity\u003e\u003c\/pa\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Suppliers-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Suppliers-Box-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRaw Material and Component Costs\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eSuppliers of steel, piping, and electrical parts pressure ESA via price swings and lead-time shifts; global HRC steel prices rose ~20% in 2024 to $820\/ton, raising input risk. ESA often passes costs in time-and-material contracts, but 2024 spikes cut margins on fixed-price jobs—example: a $50m fixed project facing a 10% material surge loses ~$5m gross. Locking multi-month contracts or adding supplier partners (ESA has 12 approved steel vendors in 2025) reduces supplier power.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-green-section\"\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Suppliers-Box-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eFuel and Logistics Providers\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cpesa operates a massive fleet so it is highly dependent on fuel suppliers and logistics networks u.s. diesel averaged usd in ytd pushing direct transport costs up for mid-atlantic southeast projects.\u003e\n\u003cpfluctuations in energy prices volatility directly raise crew mobilization costs fuel surcharges can be applied but market dependence remains a persistent supplier pressure.\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eDiesel avg 3.90 USD\/gal (2025 YTD)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/pfluctuations\u003e\u003c\/pesa\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-green-section4\"\u003e\n\u003cdiv class=\"title-row-green-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Suppliers-Box-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eSpecialized Subcontractor Networks\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-green-section blur_box\"\u003e\n\u003cp\u003eFor large-scale or technical projects ESA often relies on specialized subcontractors for niche services like environmental consulting or advanced non-destructive testing; these firms gain bargaining power when demand spikes or timelines compress, which can push supplier margins above 15–20% on specialist scopes based on 2025 industry surveys.\u003c\/p\u003e\n\u003cp\u003eActive supplier management—long-term contracts, tiered pricing, and dual-sourcing—keeps subcontractor costs from eroding ESA’s project margins, which target a 10–12% net margin on major contracts.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eSpecialist suppliers can charge 15–20%+ premiums\u003c\/li\u003e\n\u003cli\u003eTight schedules increase supplier leverage\u003c\/li\u003e\n\u003cli\u003eDual-sourcing cuts single-vendor risk\u003c\/li\u003e\n\u003cli\u003eLong-term contracts stabilize pricing\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Suppliers-Box-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRising steel, diesel \u0026amp; labor squeeze margins—suppliers wield growing leverage; contract fixes\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cpsuppliers hold moderate-to-high power: capital-intensive oems certified gear requirements unionized skilled labor shortage steel prices up to diesel ytd specialist subcontractor premiums and of project costs press margins mitigation: multi contracts dual oem maintenance deals.\u003e\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003e2024–25\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eSteel HRC\u003c\/td\u003e\n\u003ctd\u003e$820\/ton (+20%)\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eDiesel\u003c\/td\u003e\n\u003ctd\u003e$3.90\/gal\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eLabor share\u003c\/td\u003e\n\u003ctd\u003e~38%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eSkilled shortage\u003c\/td\u003e\n\u003ctd\u003e6%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_orange\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/psuppliers\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-includes\"\u003e\n\u003ch2\u003eWhat is included in the product\u003c\/h2\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Word-Icon.svg\" alt=\"Word Icon\"\u003e\n\u003cstrong\u003eDetailed Word Document\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eComprehensive Porter's Five Forces analysis tailored for ESA, uncovering competition drivers, buyer and supplier power, entry barriers, substitutes, and disruptive threats, with strategic commentary and editable Word-ready format for investor decks and internal strategy use.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"plus-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Plus-Icon.svg\" alt=\"Plus Icon\"\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-includes\"\u003e\n\u003cdiv class=\"title-row-includes\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Excel-Icon.svg\" alt=\"Excel Icon\"\u003e\n\u003cstrong\u003eCustomizable Excel Spreadsheet\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-includes\"\u003e\n\u003cp\u003eCompact Porter's Five Forces snapshot tailored for ESA—translate complex competitive pressures into a single-screen verdict for faster strategic decisions.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-2_new_design\"\u003e\n\u003cdiv class=\"frst_big_letter_heading\"\u003e\n\u003ch2\u003e\n\u003cspan class=\"frst_big_letter_letter orange\"\u003eC\u003c\/span\u003e\u003cspan class=\"frst_big_letter_text\"\u003eustomers Bargaining Power\u003c\/span\u003e\n\u003c\/h2\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-wrapper orange\"\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Customers-Cart-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eConcentration of Major Utility Clients\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eThe customer base for ESA is highly concentrated: the top five regulated electric and gas utilities account for about 68% of 2025 revenue, giving them strong bargaining power to set pricing, service levels, and contract length; typical single-contract values exceed $50–200m annually. Losing one major utility could cut EBITDA by an estimated 20–35% and erode regional market share dramatically, so contract renegotiation risk is material.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003csection class=\"sub-highlight-box\"\u003e\n\u003cdiv class=\"sub-highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Customers-Cart-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRigorous Competitive Bidding Processes\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"sub-highlight-content\"\u003e\n\u003cp\u003eUtility buyers run formal Request for Proposal (RFP) auctions that force providers to bid on price, safety, and reliability; in 2024 US investor-owned utilities issued over 3,200 RFPs for services worth roughly $45 billion, boosting buyer leverage.\u003c\/p\u003e\n\u003cp\u003eThis structured bidding lets customers compare multiple offers side-by-side, often shortlisting 3–5 vendors and driving average contract price reductions of 8–12% versus negotiated deals. \u003c\/p\u003e\n\u003cp\u003eESA must shave unit costs and improve uptime—targeting \u0026lt;1% safety incidents and 98–99% service availability—to win bids and preserve margins under fierce price pressure. \u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-2_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Customers-Image.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Customers-Cart-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eMaster Service Agreement Structures\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eMany customers use long-term Master Service Agreements (MSAs) that steady ESA revenue but often cap pricing or tie pay to strict performance incentives; in 2024 ESA reported ~62% of service revenue under MSAs, giving buyers multi-year price certainty.\u003c\/p\u003e\n\u003cp\u003eThose MSAs let customers demand higher SLAs without frequent renegotiation, and they limited ESA’s ability to raise rates during the 2021–2024 inflation surge when input costs rose ~9% cumulatively, squeezing margins.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"product-orange-section\"\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Customers-Cart-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eRegulatory Oversight and Budget Constraints\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eUtility companies face strict regulation that capped US electric rate increases in many jurisdictions in 2024–25; for example, state utility commissions denied or limited proposed rate hikes in 18 major US states in 2024, tightening capex and O\u0026amp;M budgets for utilities.\u003c\/p\u003e\n\u003cp\u003eWhen regulators cut allowed returns or delay rate cases, utilities shift pressure to service vendors like ESA by postponing projects, stretching payment terms, or demanding price reductions.\u003c\/p\u003e\n\u003cp\u003eThus, customer bargaining power for ESA largely mirrors regulatory constraints: fewer approved dollars mean stronger buyer leverage and higher win-rate sensitivity to price and timing.\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eRegulatory denials rose in 2024 — 18 states\u003c\/li\u003e\n\u003cli\u003eAverage utility capex growth slowed to ~3% in 2024\u003c\/li\u003e\n\u003cli\u003eProject delays and extended payment terms increased supplier risk\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"product-box-orange-section4\"\u003e\n\u003cdiv class=\"title-row-orange-section\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Customers-Cart-Icon-Color-2.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eIn-house Capability Alternatives\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"content-row-orange-section blur_box\"\u003e\n\u003cp\u003eLarge utilities can and do use internal crews for maintenance, creating a credible in-house substitute that caps ESA’s pricing and forces value proof; U.S. investor-owned utilities averaged 22% in-house spend on distribution maintenance in 2023, showing material scope for internal work.\u003c\/p\u003e\n\u003cp\u003eESA must quantify safety and efficiency gains—for example, cutting outage minutes or incident rates versus utility crews; demonstrating a \u0026gt;15% reduction in crew-hours or a lower OSHA recordable rate strengthens ESA’s case.\u003c\/p\u003e\n\u003cp\u003e\u003c\/p\u003e\n\u003cul class=\"lst_crct\"\u003e\n\u003cli\u003eUtilities keep ~22% work in-house (2023 data)\u003c\/li\u003e\n\u003cli\u003eIn-house threat suppresses third-party pricing\u003c\/li\u003e\n\u003cli\u003eESA needs ≥15% crew-hour or safety improvement\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003csection class=\"highlight-box\"\u003e\n\u003cdiv class=\"highlight-icon\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/5FORCES-Content-Customers-Cart-Icon-Color-1.svg\" alt=\"Icon\"\u003e\n\u003ch3\u003eUtilities' buyers dominate: Top-5 = 68% revenue, big contracts \u0026amp; relentless RFP pressure\u003c\/h3\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"highlight-content\"\u003e\n\u003cp\u003eCustomers hold strong bargaining power: top five utilities drove ~68% of 2025 revenue, single contracts often worth $50–200m, and losing one client can cut EBITDA 20–35%. Utilities run RFPs (3,200+ in 2024, ~$45bn) and keep ~22% work in-house, forcing 8–12% price cuts; MSAs covered ~62% of ESA 2024 revenue, limiting price hikes during a ~9% input-cost rise (2021–24).\u003c\/p\u003e\n\u003ctable class=\"tbl_prdct green_head blur_tbl\"\u003e\n\u003cthead\u003e\u003ctr\u003e\n\u003cth\u003eMetric\u003c\/th\u003e\n\u003cth\u003eValue\u003c\/th\u003e\n\u003c\/tr\u003e\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003eTop-5 revenue share (2025)\u003c\/td\u003e\n\u003ctd\u003e68%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eTypical contract value\u003c\/td\u003e\n\u003ctd\u003e$50–200m\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eRFPs (2024)\u003c\/td\u003e\n\u003ctd\u003e3,200; $45bn\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eMSA revenue (2024)\u003c\/td\u003e\n\u003ctd\u003e62%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eIn-house utility spend (2023)\u003c\/td\u003e\n\u003ctd\u003e22%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003eInput cost rise (2021–24)\u003c\/td\u003e\n\u003ctd\u003e~9%\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cbutton class=\"get_full_prdct_green\" onclick=\"get_full()\"\u003e\u003c\/button\u003e\n\u003c\/div\u003e\n\u003c\/section\u003e\n\u003cdiv class=\"container_new_design\"\u003e\n\u003cdiv class=\"text-section text-1_new_design\"\u003e\n\u003ch2\u003e\n\u003cspan style=\"color: #3BB77E;\"\u003eWhat You See Is What You Get\u003c\/span\u003e\u003cbr\u003eESA Porter's Five Forces Analysis\u003c\/h2\u003e\n\u003cp\u003eThis preview shows the exact ESA Porter's Five Forces analysis you'll receive immediately after purchase—no surprises, no placeholders. The document displayed here is the same professionally written file you’ll be able to download and use the moment you buy, fully formatted and ready for your needs. You’re looking at the final version; once payment is complete, you’ll get instant access to this exact deliverable. No mockups or samples—what you see is what you get.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003cdiv class=\"image-section image-1_new_design\"\u003e\n\u003cimg src=\"\/cdn\/shop\/files\/GENERAL-Explore-Preview.svg\" alt=\"Explore a Preview\"\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e","brand":"MatrixBCG","offers":[{"title":"Default Title","offer_id":56747468292473,"sku":"energyservicesofamerica-five-forces-analysis","price":10.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0911\/3554\/1625\/files\/energyservicesofamerica-five-forces-analysis.png?v=1772198884","url":"https:\/\/matrixbcg.com\/products\/energyservicesofamerica-five-forces-analysis","provider":"MatrixBCG","version":"1.0","type":"link"}