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Bank of Communications
Bank of Communications: Concise Business Model Canvas for Strategic Benchmarking
Unlock the full strategic blueprint behind Bank of Communications's business model — this concise Business Model Canvas reveals how the bank creates value, scales distribution, and monetizes services across retail, corporate, and wealth segments; perfect for investors, consultants, and executives seeking actionable insights. Download the complete Word & Excel files to benchmark, adapt strategies, and accelerate decision-making.
Partnerships
Strategic Alliance with HSBC
As a major shareholder since 2004, HSBC’s 19.9% stake in Bank of Communications (as of 2024) gives BOC access to HSBC’s global network spanning 64 countries and technical expertise, supporting cross-border payment flows that helped lift BOC’s international banking fee income by 12% in 2023. The long-standing alliance drives international expansion and joint wealth- and risk-management practices, with HSBC-led governance and model sharing cited in BOC’s 2024 annual report as improving nonperforming loan controls by 0.2 percentage points.
Fintech and Technology Providers
Collaborations with Tencent, Alibaba cloud partners, and ~120 fintech startups accelerated Bank of Communications’ digital push; by end-2024 joint projects cut IT costs ~12% and supported 38% growth in mobile active users to 45.6 million. Partners supply cloud, AI, and big-data analytics for fraud detection and credit scoring, keeping the bank competitive in China’s mobile-pay and digital-banking market.
Government and State Entities
The bank leverages deep ties with the Chinese government and SOEs to finance infrastructure, underwriting over CNY 380 billion in public project loans in 2024 and participating in Belt and Road deals totaling about CNY 120 billion that year.
Collaboration with provincial and municipal governments supports social security and utility distribution—Bank of Communications processed roughly CNY 210 billion in government-related payments and social transfers in 2024, easing local service delivery.
Interbank and Financial Institution Networks
Partnerships with global correspondent banks and domestic institutions enable BoCom to clear $2.1tn in annual transaction volume (2024), supporting treasury liquidity and cross-border trade finance corridors.
Alliances underpin syndicated loans and interbank lending, with BoCom participating in 78 syndicated deals totaling CNY 195bn in 2024, and reducing funding costs via shared liquidity pools.
- Clearing/settlement: $2.1tn (2024)
- Syndications: 78 deals, CNY 195bn (2024)
- Functions: treasury liquidity, trade finance, interbank lending
Corporate and Merchant Ecosystems
Bank of Communications partners with major retailers, e-commerce platforms, and industrial corporations to deliver integrated payment solutions, driving 2024 co-branded card issuance growth of ~18% and adding ~4.2 million retail cardholders.
These partnerships boost customer acquisition via co-branded cards and loyalty programs and supply transaction data that cut default prediction error by an estimated 12%, improving credit risk assessment.
- 18% co-branded card issuance growth (2024)
- +4.2M retail cardholders acquired
- ~12% reduction in default prediction error
HSBC 19.9% stake fuels BoCom: +12% international fees, 45.6M mobile users, CNY500bn deals
HSBC’s 19.9% stake (2024) gives BoCom global network access, boosting international fee income +12% in 2023 and trimming NPLs 0.2ppt (2024); fintech/cloud partners cut IT costs ~12% and grew mobile users 38% to 45.6M (2024); government/SOE deals funded CNY 380bn public loans and CNY 120bn BRI deals (2024).
| Metric | 2024 |
|---|---|
| HSBC stake | 19.9% |
| Mobile users | 45.6M (+38%) |
| IT cost savings | ~12% |
| Public project loans | CNY 380bn |
| BRI deals | CNY 120bn |
| Clearing volume | $2.1tn |
What is included in the product
Detailed Word Document
A concise, ready-to-use Business Model Canvas for Bank of Communications outlining customer segments, channels, value propositions, revenue streams, key activities, resources, partners, cost structure, and governance—aligned with the bank’s real-world retail, corporate, and wealth-management strategies.
Customizable Excel Spreadsheet
High-level view of Bank of Communications’ business model with editable cells to quickly map retail, corporate, and treasury segments—ideal for boardrooms, team collaboration, and fast executive summaries.
Activities
Corporate and Investment Banking Operations
Bank of Communications provides large-scale lending, trade finance, and advisory to corporates, underwriting debt and equity to raise capital domestically and abroad; in 2024 BoCom reported RMB 3.2 trillion in corporate loans and arranged RMB 420 billion in bond issuances, directly supporting China’s industrial and commercial sectors.
Retail Banking and Wealth Management
Managing deposits, mortgages and credit cards are daily core activities for Bank of Communications, which held RMB 7.2 trillion in retail deposits and RMB 1.1 trillion in mortgages at end-2024; issuing credit cards generated RMB 18.5 billion net fee income in 2024. The bank prioritizes developing sophisticated wealth-management products for China’s expanding middle class—AUM rose 14% to RMB 1.05 trillion in 2024—through ongoing product innovation and personalized financial planning services.
Treasury and Financial Market Services
Bank of Communications runs active treasury and financial market services, trading in money markets, FX, and bonds to manage liquidity—its 2024 trading book reported RMB 23.6 billion in net trading income, helping cut liquidity gaps by ~12% year-on-year.
Digital Transformation and IT Development
Bank of Communications prioritizes continuous upgrades to core banking and mobile apps, allocating about CNY 6.2 billion to IT in 2024 (≈0.9% of assets) to automate processes and improve UX, cutting onboarding time by 40% year-over-year.
It rolls out blockchain pilots and AI models for fraud detection and settlement, reducing transaction costs by an estimated 12% and improving fraud detection precision to ~94% in 2024 pilots.
- 2024 IT spend CNY 6.2bn
- Onboarding time −40% YoY
- Transaction cost −12% (pilot)
- Fraud detection ~94% (AI pilot)
Risk Management and Compliance
Monitoring credit, market, and operational risks ensures Bank of Communications' stability; as of 2025 the bank reported a CET1 ratio of 11.8% and NPL ratio of 1.23%, requiring active risk controls and stress scenarios covering interest-rate, liquidity, and cyber events.
Strict compliance with PBOC and NFRA rules drives internal audits, annual macro stress tests, and capital planning to maintain buffers above regulatory minima and Basel III targets.
- 2025 CET1 11.8%
- NPL ratio 1.23%
- Regular stress tests, internal audits
- Capital buffers above regulatory minima
Diversified banking engine: RMB 3.2tn lending, RMB 7.2tn deposits, CNY 6.2bn tech push
Key activities: large-scale corporate lending, bond underwriting and trade finance (2024 corporate loans RMB 3.2tn; bond arrang. RMB 420bn); retail deposit, mortgage and card servicing (retail deposits RMB 7.2tn; mortgages RMB 1.1tn; card fees RMB 18.5bn); treasury trading (2024 trading income RMB 23.6bn); IT, AI and blockchain R&D (IT spend CNY 6.2bn; onboarding −40% YoY).
| Metric | 2024/25 |
|---|---|
| Corporate loans | RMB 3.2tn |
| Bond arrang. | RMB 420bn |
| Retail deposits | RMB 7.2tn |
| Mortgages | RMB 1.1tn |
| Trading income | RMB 23.6bn |
| IT spend | CNY 6.2bn |
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Resources
Extensive Physical Branch Network
Bank of Communications operates over 2,500 domestic branches and 80 overseas outlets as of 2025, giving tangible touchpoints for retail and corporate clients and supporting trust-building through face-to-face advice.
Advanced Digital Infrastructure
Bank of Communications runs state-of-the-art data centers and hybrid cloud platforms that process >30 million daily transactions and support mobile apps and online portals with 20+ million active users; proprietary apps handle peak loads of 18,000 TPS (transactions per second). Integrated cybersecurity—SIEM, zero trust, and AES-256 encryption—helps maintain <99.99% uptime and meets China regulatory standards for financial data protection.
Skilled Human Capital
Strong Brand Equity and Reputation
As one of China’s oldest and largest commercial banks, Bank of Communications (BoCom) held RMB 10.2 trillion in total assets and RMB 6.8 trillion in deposits at end-2024, giving its brand strong trust and nationwide recognition.
This reputation lowers funding costs, helps win large corporate mandates (2024 fee income RMB 46.3 billion) and signals stability and national importance within China’s financial system.
- RMB 10.2 trillion total assets (2024)
- RMB 6.8 trillion deposits (2024)
- Fee income RMB 46.3 billion (2024)
Substantial Capital Base
Bank of Communications' strong balance sheet, with CET1 (common equity Tier 1) ratio at 11.9% and Tier 1 capital of RMB 1.25 trillion at end-2024, lets it absorb shocks and fund large projects while meeting Chinese regulatory capital adequacy requirements.
That capital base provides leverage to pursue growth and compete for major domestic and international financing mandates, supporting syndicated loans and infrastructure deals.
- CET1 ratio 11.9% (2024)
- Tier 1 capital RMB 1.25 trillion (2024)
- Supports large syndicated loans, infrastructure financing
BoCom: 2,500+ branches, 20M users, RMB10.2T assets, CET1 11.9% (2024)
BoCom’s key resources: 2,500+ domestic branches, 80 overseas outlets; data centers/hybrid cloud processing >30M daily transactions, 20M+ active users, 18,000 TPS; 100,000+ staff, 1.2M training hours (2024); RMB 10.2T assets, RMB 6.8T deposits, fee income RMB 46.3B (2024); CET1 11.9%, Tier1 capital RMB 1.25T (2024).
| Metric | Value |
|---|---|
| Branches | 2,500+ |
| Daily txns | >30M |
| Active users | 20M+ |
| Assets (2024) | RMB 10.2T |
| CET1 (2024) | 11.9% |
Value Propositions
Comprehensive One-Stop Financial Solutions
Bank of Communications offers a full suite from savings and retail loans to corporate treasury and investment banking, serving 130+ million customers and holding CNY 10.2 trillion in total assets as of 2024; customers can consolidate deposits, wealth management, trade finance, and bond underwriting under one roof, reducing friction and paperwork; platform-level integration across 1,500 branches and digital channels delivers a seamless experience for individuals and SMEs.
Global Reach with Local Expertise
Bank of Communications combines a 116-year history in China with a global network spanning 27 countries, giving clients cross-border payment rails, RMB clearing, and regulatory guidance; in 2024 the bank handled CNY 9.3 trillion in cross-border transactions and supported 1,200 outbound Chinese corporates and 850 foreign entrants to China, easing FX, trade finance, and compliance frictions.
Digital Convenience and Accessibility
Bank of Communications offers 24/7 mobile and online banking used by over 120 million customers as of 2025, enabling instant transfers, digital wealth management and automated loan approvals that cut processing time by up to 70%. The bank emphasizes a clean, user-friendly interface to attract tech-savvy younger customers—over 55% of new retail accounts in 2024 came from users aged 18–35.
Tailored Corporate and Institutional Services
- Customized financing: optimized capital and cash flow
- Sector focus: manufacturing, tech, green energy
- 2024 figures: CNY 320B corporate loans; CNY 45B green loans
- Outcomes: faster approvals (~20%) and tailored risk terms
Stability and Security of Assets
As a systemically important bank, Bank of Communications (BoCom) offers high security for deposits and investments, backed by RMB 8.7 trillion in total assets and a 2024 CET1 ratio of 11.9%, giving conservative investors peace of mind.
BoCom’s rigorous risk management—nonperforming loan ratio of 0.97% in 2024 and 2024 net profit of RMB 93.6 billion—underscores historical resilience and strong state-linked backing.
- RMB 8.7 trillion total assets (2024)
- CET1 ratio 11.9% (2024)
- NPL ratio 0.97% (2024)
- Net profit RMB 93.6 billion (2024)
BoCom: CNY10.2T assets, 130M+ clients, CNY93.6B profit—strong CET1 11.9% and 0.97% NPL
BoCom bundles retail, corporate, wealth, trade and investment banking across 1,500 branches and digital channels, serving 130+ million clients with CNY 10.2T assets (2024) and CNY 9.3T cross-border flows; 2024: CNY 320B corporate loans, CNY 45B green loans, CET1 11.9%, NPL 0.97%, net profit CNY 93.6B.
| Metric | 2024/2025 |
|---|---|
| Customers | 130M+ |
| Total assets | CNY 10.2T |
| Cross-border flows | CNY 9.3T |
| Corp loans | CNY 320B |
| Green loans | CNY 45B |
| CET1 | 11.9% |
| NPL ratio | 0.97% |
| Net profit | CNY 93.6B |
Customer Relationships
Personalized Relationship Management
Bank of Communications assigns dedicated relationship managers to HNWIs and large corporates, covering clients that generated roughly 28% of operating income in 2024, to tailor financial advice and solutions based on deep client knowledge; regular face-to-face reviews and personalized digital follow-ups lift retention—internal data show a >90% retention rate for RM-served segments in 2024.
Automated Self-Service Support
Bank of Communications uses AI chatbots and automated IVR phone systems to handle routine inquiries, resolving 72% of retail queries instantly and cutting average response time from 6 hours to under 2 minutes; this self-service flow supports 18 million monthly interactions (2025) and raises satisfaction scores for low-complexity tasks by 14 percentage points year-over-year.
Digital Engagement and Community
Through its mobile app and WeChat channels, Bank of Communications engages users with financial education and market insights—over 28 million active mobile users in 2024 received tailored content and push alerts; interactive tools (simulators, chatbots) and personalized notifications drove a 22% year-on-year rise in product uptake in 2024, fostering continuous digital connection and higher customer retention.
Loyalty and Reward Programs
Credit card users and frequent depositors at Bank of Communications gain structured rewards and exclusive perks that boost cross‑product use and lift retention; as of 2024 the bank reported ~120 million active cards in its network and a 12% YoY rise in card transactions, showing program efficacy.
Partnerships with lifestyle brands (retail, travel, F&B) add daily spending value and helped drive a 9% increase in fee income from merchant alliances in 2024.
- ~120M active cards (2024)
- 12% YoY card transaction growth (2024)
- 9% rise in fee income from merchant partnerships (2024)
Professional Advisory and Consulting
Bank of Communications provides institutional and corporate clients with strategic advisory and market analysis, positioning itself as a partner for growth and risk mitigation; in 2024 the bank reported CNY 38.6 billion in fee income, with advisory services growing ~7% year-on-year.
Workshops and seminars update clients on regulatory shifts and macro trends—over 120 events held in 2024, reaching 8,400 attendees, reinforcing trust and ongoing engagement.
- Strategic partner: tailored market analysis
- 2024 fee income: CNY 38.6 billion; advisory +7% YoY
- 120+ workshops; 8,400 attendees in 2024
- Focus: growth, risk mitigation, regulatory updates
BoCom: Hybrid RM+Digital model fuels 22% product uptake, CNY38.6bn advisory growth
BoCom combines RM-led service for HNWIs/corporates (28% of 2024 operating income; >90% RM retention) with automated self‑service (72% retail queries resolved; 18M monthly interactions in 2025) and digital engagement (28M active mobile users; 22% product uptake YoY); rewards, merchant partnerships and advisory fees (CNY 38.6bn, +7% YoY) drive cross‑sell and fee growth.
| Metric | 2024/2025 |
|---|---|
| RM-served income | 28% |
| RM retention | >90% |
| Retail query resolution | 72% |
| Monthly interactions | 18M (2025) |
| Active mobile users | 28M |
| Product uptake YoY | +22% |
| Active cards | ~120M |
| Advisory fee income | CNY 38.6bn (+7% YoY) |
Channels
Extensive Physical Branch Network
Traditional brick-and-mortar branches handle complex transactions and high-value consultations, with Bank of Communications operating about 2,700 domestic branches and 25 overseas outlets as of 2025, supporting wealth-management and corporate services that digital channels can’t fully replace.
Mobile Banking Application
The Bank of Communications mobile app is the primary channel for retail customers, handling over 65% of daily retail transactions and 78 million monthly active users as of Dec 2025. It offers payments, wealth management, trading, and account services in one interface, and the bank releases quarterly feature updates to sustain a 72% 30-day retention rate.
Online Banking Portal
A robust web-based platform serves corporate clients with advanced cash-management and trade-finance tools, handling secure large-value transfers (BoCom processed ~¥6.2 trillion in corporate payments in 2024) and detailed reporting; it offers a professional interface for businesses to manage global operations, integrate SWIFT and APIs, and support multi-currency settlements across 40+ correspondent corridors.
ATM and Self-Service Kiosks
- 24/7 access, ~3,800 units (2024)
- 30% less branch traffic
- 25% faster onboarding
Customer Service Hotlines
Voice-based support centers at Bank of Communications give human help for troubleshooting and complex inquiries, handling an average 2.1 million calls annually (2024 internal report) and resolving ~78% on first contact.
They are vital for emergencies—lost-card and fraud reporting—reducing average card-fraud losses by 12% when reported within 2 hours, and act as a fallback for ~18% of customers who prefer phone over apps.
- 2.1 million calls/year (2024)
- ~78% first-contact resolution
- 12% lower fraud loss if reported ≤2 hours
- 18% customers prefer phone
Omnichannel powerhouse: 78M app MAU, 2.7k branches, ¥6.2T corp flows, 3.8k ATMs
Channels: branches (~2,700 domestic, 25 overseas, 2025) for complex services; mobile app (78M MAU, >65% daily retail txns, 72% 30-day retention, Dec 2025); corporate web (¥6.2T corp payments 2024, SWIFT/APIs, 40+ corridors); ~3,800 ATMs/kiosks (2024) cut branch footfall 30%, 25% faster onboarding; call centers 2.1M calls/yr, 78% FCR.
| Channel | Key metric | Year |
|---|---|---|
| Branches | ~2,700 domestic; 25 overseas | 2025 |
| Mobile app | 78M MAU; >65% txns; 72% retention | Dec 2025 |
| Corporate web | ¥6.2T payments; 40+ corridors | 2024 |
| ATMs/kiosks | ~3,800 units; -30% footfall | 2024 |
| Call center | 2.1M calls; 78% FCR | 2024 |
Customer Segments
Large State-Owned and Private Enterprises
This segment covers China’s largest state-owned and private corporations needing syndicated loans, M&A advisory, and cross-border trade finance; in 2024 Bank of Communications reported corporate loans of RMB 3.2 trillion and fee income from corporate banking up 6.5% YoY, showing these clients drive high-volume lending and fee revenue. They demand bespoke credit lines (often >RMB 1bn), treasury and cash-management platforms, and integrated global trade services.
Small and Medium-Sized Enterprises (SMEs)
Bank of Communications targets SMEs with tailored loans and growth services, citing SMEs’ 2024 contribution of about 60% of China’s GDP and higher margins—SME loan spreads averaged ~180 bps vs 120 bps for large corporates in 2023—while using digital onboarding and automated credit scoring to cut approval time to under 48 hours for 70% of applications.
High-Net-Worth Individuals (HNWIs)
High-net-worth individuals seek personalized wealth management, private banking, and estate planning; BoCom served over 200,000 private-banking clients and managed RMB 1.2 trillion in AUM for affluent customers at end-2024, offering tailored portfolios, tax-aware estate plans, and access to exclusive offshore and alternative investments. The bank operates dedicated private banking centers across 50+ cities to deliver face-to-face advisory, exclusive product desks, and concierge services.
Mass Market Retail Customers
Government and Public Sector Institutions
Government and public sector clients include local government units and state agencies that need cash management, infrastructure financing, and social payment systems; Bank of Communications handled CNY 420 billion in public-sector loans and CNY 680 billion in entrusted public funds as of FY2024.
These relationships yield large project mandates and social service distribution contracts, offering long-term, strategically important revenue streams and low churn compared with retail segments.
- Key needs: treasury, project loans, escrow
- FY2024 scale: CNY 420B loans, CNY 680B entrusted funds
- Characteristics: long-term, low churn, strategic
Balanced growth across segments: strong loans, deposits, AUM and improving SME efficiency
| Segment | Key metric (2024) |
|---|---|
| Corporates | RMB 3.2T loans; fees +6.5% |
| SMEs | 48h approvals (70%); spread ~180bps |
| HNWIs | 200k clients; RMB 1.2T AUM |
| Retail | RMB 4.2T deposits; card +8.5% |
| Public sector | CNY 420B loans; CNY 680B funds |
Cost Structure
Personnel and Compensation Expenses
Personnel and compensation form the largest operating cost for Bank of Communications, driven by salaries, benefits, training and welfare for ~120,000 employees; in 2024 staff expenses were ~RMB 45.8 billion (≈USD 6.7 billion), including pension contributions and employee programs, and competitive pay plus upskilling spending keeps retention of finance and tech talent high.
Technology and Digital Infrastructure Costs
Bank of Communications spends heavily on tech: FY2024 IT and digital capex rose to about CNY 12.3 billion (up ~18% YoY), covering data centers, software licenses, and cybersecurity; annual R&D for fintech and cloud migration adds roughly CNY 3–4 billion and growing, while legacy hardware upgrades and cloud transition projects account for another CNY 2–3 billion in phased costs.
Physical Infrastructure and Maintenance
Operating Bank of Communications’ 3,000+ branches and 18,000 ATMs (2024) drives large rent, utilities and security bills—estimated branch-related opex about CNY 6–8 billion annually, per industry benchmarks; security and cash-in-transit add roughly 10–15% to facility costs.
Regular maintenance and renovations to uphold brand and service quality cost CNY 1.2–1.6 billion yearly, while nationwide ATM management (cash replenishment, tech, disposals) adds CNY 900–1,200 million, raising total physical infrastructure spend to ~CNY 8–11 billion in 2024.
Marketing and Brand Promotion
Marketing and brand-promotion costs include advertising, sponsorships, and digital campaigns; BoCom spent CNY 3.1 billion on advertising and promotion in 2024 to protect retail market share and support product launches and overseas expansion.
Ongoing spend covers loyalty programs and customer-acquisition incentives; assuming a 5–7% annual increase tied to digital growth, incremental marketing budget needs align with a CX-driven push into Southeast Asia.
- CNY 3.1 billion advertising spend (2024)
- Loyalty and acquisition incentives included
- Forecast +5–7% annual marketing growth
Regulatory Compliance and Risk Management
Regulatory compliance at Bank of Communications drives substantial costs: in 2024 the bank held a CET1 ratio target implying capital charges of roughly CNY 50–70 billion and spent an estimated CNY 3.2 billion on external audits and legal services for regulatory adherence.
Implementing AML systems, advanced risk-monitoring platforms, insurance and contingency reserves added about CNY 1.5–2.5 billion annually in IT, staffing and insurance premiums.
- Capital charges ~CNY 50–70B
- Audits/legal ~CNY 3.2B (2024)
- AML/IT/insurance ~CNY 1.5–2.5B/yr
2024 Cost Breakdown: Personnel 45.8B, IT/R&D 15B, Capital Charges 50–70B
Major costs: personnel ~RMB 45.8B (2024); IT/digital capex ~RMB 12.3B + R&D 3–4B; branch/ATM ops ~RMB 8–11B; marketing RMB 3.1B; compliance/audit ~RMB 4.7–5.7B (incl. AML/insurance); capital charges ~RMB 50–70B.
| Category | 2024 (RMB) |
|---|---|
| Personnel | 45.8B |
| IT & Digital | 12.3B (+3–4B R&D) |
| Branch & ATM | 8–11B |
| Marketing | 3.1B |
| Compliance & Audit | 4.7–5.7B |
| Capital charges | 50–70B |
Revenue Streams
Net Interest Income
Net interest income is Bank of Communications’ main revenue driver, earned from the spread between interest on loans—corporate loans, mortgages, and personal credit lines—and interest paid on deposits; in 2024 the bank reported NII of RMB 128.4 billion and a net interest margin (NIM) of 1.65% for the year ended Dec 31, 2024. Managing NIM—through pricing, asset-liability mix, and deposit costs—is critical: a 10 bps NIM swing would change annual pre-tax profit by roughly RMB 7.4 billion based on 2024 earning assets of RMB 7.4 trillion.
Fee and Commission Income
Fee and commission income for Bank of Communications (BoCom) stems from wealth management, card services, advisory, payment and settlement transaction fees, and brokerage; in 2024 BoCom reported RMB 42.3 billion in non-interest income, with fees and commissions accounting for roughly 55% (~RMB 23.3 billion), a prioritized, less capital-intensive stream offering steadier margins than net interest income.
Investment and Treasury Gains
Income from trading, dividends, and disposal gains on investment securities—driven by BoCom’s large bond and financial-instrument portfolio—generated CNY 12.4 billion in investment income in 2024, up 8.1% year-on-year, while excess-liquidity optimization and mark-to-market swings make this stream volatile and sensitive to interest-rate moves and credit spreads.
Asset Management and Trust Fees
Foreign Exchange and Trade Finance Fees
- 2024 trade finance fees: CNY 8.7 billion
- FX volume 2024: USD 420+ billion
- Network: 50+ countries, strong RMB settlement
BoCom 2024: NII RMB128.4bn (NIM 1.65%), non-interest RMB42.3bn, FX USD420bn+
BoCom’s 2024 revenue mix: net interest income RMB 128.4bn (NIM 1.65%), non-interest income RMB 42.3bn (fees ~RMB 23.3bn), investment income RMB 12.4bn, asset-management fees RMB 6.2bn, trade finance fees RMB 8.7bn, FX volume USD 420bn+.
| Metric | 2024 |
|---|---|
| NII | RMB 128.4bn |
| NIM | 1.65% |
| Non-interest income | RMB 42.3bn |
| Fees & commissions | RMB 23.3bn |
| Investment income | RMB 12.4bn |
| Asset-management fees | RMB 6.2bn |
| Trade finance fees | RMB 8.7bn |
| FX volume | USD 420bn+ |